MWEB Uncapped Subscribers Feedback

Status
Not open for further replies.
xrapidx said:
Tomorrow means you'll be stuck with them till February ;)
Click to expand...

haha, just realised its the 30th!
oh well, im stuck with them for another month...
but it still stands, if they dont fix it within two days im outta here..

hello openweb
 
jouda said:
But since I sent the mail yesterday it means Ill get out at the end of Desember right?
Click to expand...

No clue - I put in my email that this serves as cancellation - and I won't be held responsible for their delays.
 
jouda said:
I sent my cancellation email and got an automated response... is that it?
Click to expand...

Hi Jouda

Please PM me your MWEB account details and a brief outline of the problems you are encountering and I will assist you.

Kind regards
MWEB Operations
 
xrapidx said:
No clue - I put in my email that this serves as cancellation - and I won't be held responsible for their delays.
Click to expand...

Bugger I read what you posted about your cancellation but never followed your lead. I should have added that disclaimer. *bang head on keyboard
 
:) All is fine here in Cape.Town with Mweb!! :( Really sucks that people are having problemos! MWeb need to set up their own forums...why not have Mweb.com/forums

You have more than enough money to advertise it and promote it, that way you can keep a closer tab on your customers. Follow the paths of the big isp's in other countries, they have all done this and it really does help.
 
I prefer moderation by a 3rd party on forums I use...

See the DSTV forums for an indication of how the MWEB forums would be moderated.
 
I cancelled a week ago, just sent a email to [email protected] and gave them a reason, day later they advised that my account will stop end of Dec, which is fine by me, moving to greener pastures 2011! whoop!
 
Paparazzi said:
I cancelled a week ago, just sent a email to [email protected] and gave them a reason, day later they advised that my account will stop end of Dec, which is fine by me, moving to greener pastures 2011! whoop!
Click to expand...

Lucky you. I've cancelled. Sent it to 3 email addresses ([email protected] being one of them) just to make sure they got my email. Only received automatic replies. And so far I have no idea if they are processing anything.

Too bad you can't be angry at them on this forum, it seems your post will get deleted.
 
DUDE!@##$%% said:
this is bull****, my connection drops every 5 minutes and speeds are terrible...
if this is not fixed by tomorrow consider this my account cancelation
Click to expand...
Is it your PPPoE connection that drops, or your ADSL line that is losing sync?
If it's only the PPPoE connection that drops, then it's Mweb's fault, otherwise it is your/Telkom's fault, which can be solved by synchronizing at a lower speed.

Does upgrading from Mweb 384kbps to 4Mbps go fairly quickly?
 
xrapidx said:
No clue - I put in my email that this serves as cancellation - and I won't be held responsible for their delays.
Click to expand...

Send a fax. Faxes are legally binding and widely accepted. If you sent it and you keep the proof of successful receipt it cannot be contested (well they can but would just get thrown out). Sent mine an hour ago.
 
okay so here's a some of the sites I cant access or are so slow as to make them unuseable:

ftp.games.saix.net
webafrica.co.za (wanted to buy a 1gb account to test if it really is mweb thats the problem)
http://www.xtremesystems.org/forums/index.php

takes me 2+ mins to log into steam, CANNOT log into EA authentication servers using medal of honor or BFBC2... Really not impressed, so far the account's been perfect... will be cancelling as well if this isnt resolved...
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X