MWEB Uncapped Subscribers Feedback

[rsd]

Hi rsd - if you can provide some links I'll get this tested for you. Have you checked other streaming to see if it's your connection, or a problem with the source?

It basically buffers a hell of a lot, which I would assume means the issue is with my connection, rather than the stream. When the stream has had issues in the past it lags and stutters, but with no indication of buffering within VLC. Link in the post is all I can really give you (there's no web-based stream). Link changes daily so I'll have to give you another one whenever you're likely to test it. Only active from 11am every day til about 1pm.

Other streaming is usually ok for me, but I don't do much other streaming during office hours. Just strange that this has been fine for quite a while, but is suddenly dodgy.

 

[MWEBHelp]

I sent MWEB Operations my Account number and Username, I unfortunately don't have time during the day to log complaints with your department so I lack any kind of reference number, please do see if you can sort anything out for me as I am quite annoyed by the problem.

Hi Jaco

The details you have provided is sufficient. I will be investigation from our end and will provide you with information shortly.

Regards,
MWEB Ops

 

[Commander Jaco]

See there is a perfect example of how the line should be performing, and is most of the time, but there are random and constant dips and I can't understand why

 

[SabreWolfy]

They don't easily roll off the tongue.

(Is Mweb set as your home page on your browser? You seem to have all things Mweb at your fingertips )

Or the details could have come from an email sent to MWEB subscribers.

 

[Will@MWEB]

It basically buffers a hell of a lot, which I would assume means the issue is with my connection, rather than the stream. When the stream has had issues in the past it lags and stutters, but with no indication of buffering within VLC. Link in the post is all I can really give you (there's no web-based stream). Link changes daily so I'll have to give you another one whenever you're likely to test it. Only active from 11am every day til about 1pm.

Other streaming is usually ok for me, but I don't do much other streaming during office hours. Just strange that this has been fine for quite a while, but is suddenly dodgy.

Ok lets test on Monday morning then - PM me the active link and I'll get VLC up on our test bench and see what the experience is like from here.

 

[rsd]

Ok lets test on Monday morning then - PM me the active link and I'll get VLC up on our test bench and see what the experience is like from here.

Cool stuff, thanks. Might have some meetings on Monday morning, but will do my best

 

[absk300]

international is down, dead, out for the count!!

 

[fragtion]

international is down, dead, out for the count!!

Yeah my international browsing just died with mweb too

 

[VioAdmin]

Lol I swear the internet ALWAYS f's up when I decide to stay awake, buy some Monster drink and work on my company and of course my International decides to go down, of ALL THE DAYS, why the 1 DAY when I decide to get things done...FML

 

[absk300]

Yeah my international browsing just died with mweb too

looks like we back up again!

 

[Mephisto_Helix]

Downloads are fine but browsing is mega slow ... local but especially international

 

[VioAdmin]

It's back at full speeds here in CPTown.

 

[Gatecrasher]

Is anyone else having trouble accessing various https sites? There is a couple that I access regularly that are not available when I try to connect via Mweb uncapped, yet they work just fine via Cell C.

 

[analytical]

i cant connect to gameranger

 

[MWEBHelp]

Is anyone else having trouble accessing various https sites? There is a couple that I access regularly that are not available when I try to connect via Mweb uncapped, yet they work just fine via Cell C.

i cant connect to gameranger

Hi Guys

Please provide me the URL's to the sites your having trouble accessing; also please provide me tracerts and I will test the accessability of these sites at our test bench.

Kind regards,
MWEB Operations

 

[Gatecrasher]

Hi Guys

Please provide me the URL's to the sites your having trouble accessing; also please provide me tracerts and I will test the accessability of these sites at our test bench.

Kind regards,
MWEB Operations

PM sent. Tracerts are fine to the domains. Just https that fails.

 

[Gatecrasher]

Problem resolved. Thanks!

 

[Zord]

About 20 minutes ago(11:30 pm 27/2/2011) I started getting some packet loss. My line stats havent changed and it was working fine earlier, did Mweb just die or something?

Tracing route to eu.logon.battle.net [213.248.127.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 8 ms 8 ms 9 ms 41-132-12-1.dsl.mweb.co.za [41.132.12.1]
3 8 ms 11 ms 9 ms 196.22.169.158
4 10 ms 11 ms 10 ms 196.22.189.3
5 24 ms * 20 ms 196.22.169.241
6 247 ms 247 ms 247 ms tengige0-3-1-0.mid-up-1.mweb.co.za [196.22.169.9
4]
7 244 ms 238 ms * pos0-0-0-0.lon-up-1.mweb.co.za.175.22.196.in-add
r.arpa [196.22.175.210]
8 240 ms 240 ms 241 ms 149.6.98.5
9 238 ms * * te7-7.ccr01.lon01.atlas.cogentco.com [154.54.36.
165]
10 237 ms 235 ms * te4-4.mpd02.lon01.atlas.cogentco.com [130.117.1.
134]
11 254 ms 262 ms 251 ms ldn-b4-link.telia.net [213.248.70.237]
12 262 ms 320 ms 236 ms ldn-bb1-link.telia.net [80.91.252.197]
13 * 250 ms * prs-bb1-link.telia.net [80.91.247.6]
14 248 ms 247 ms 356 ms ffm-bb1-link.telia.net [80.91.245.102]
15 247 ms 304 ms 249 ms ffm-b10-link.telia.net [80.91.247.187]

Last hops excluded since it just times out(ping protected).

 

[MWEBHelp]

About 20 minutes ago(11:30 pm 27/2/2011) I started getting some packet loss. My line stats havent changed and it was working fine earlier, did Mweb just die or something?

Hi Zord,

Are you still experiencing packet loss when doing the trace route.
Please test it again and drop me a PM if anything has changed.

Regards,
MWEB Ops

 

[XennoX]

Is mweb experiencing network issues as I'm losing data transfer capabilities every 2 mins or so.