MWEB Uncapped Subscribers Feedback

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1400ms in game with battleping on Mweb account, 200ms in game with WebAfrica account. Something happen ? ;/
 
Hi Sillicur

Is the 12kb/s speed on torrents, P2P or NNTP?

Anyone who has a shaped account will fall under our dynamic shaping policy. Which means your speeds will fluctuate.

Is there anything running in the background and how many PC's are connected to the router while you connected?

I have asked our network administrators if there is any wrong on our network and they have said, there is currently no reported outage on our network.

Kind regards,

MWEB Guy



please explain the dynamic shaping policy?
and how this affect legit downloads like drivers and system updates via normal ftp/http downloads
I don't really care about torrents and such

kind regards
vaalpens
 
please explain the dynamic shaping policy?
and how this affect legit downloads like drivers and system updates via normal ftp/http downloads
I don't really care about torrents and such

kind regards
vaalpens

Hi vaalpens

Shaping changes at different times of the day and is dynamic based on the demand on the network for high preference traffic.

Services like surfing and email, are given the highest priority for the best possible customer experience.

Kind regards
MWEB Guy
 
Hi vaalpens

Shaping changes at different times of the day and is dynamic based on the demand on the network for high preference traffic.

Services like surfing and email, are given the highest priority for the best possible customer experience.

Kind regards
MWEB Guy

@Mweb guy and @Will and @ Mweb CEO.

I for one are getting tired of these repetitive useless replies. We know we are on a uncapped and shaped product depending on the load share on your servers. FFS rather tell us what you sucked up since the good old days a few weeks ago. It's of no use you spam this thread with this useless generic replies and the requests for pm's with the accustomed useless generic responses. Remember that we are not tools and we know something must have changed recently, is Mweb also now thinking like Telkom that most of the MyBroadband members are tools?

Remember just in case your Mweb engineers do not know (Please escalate this free advice), you have to increase capacity on your network to accommodate the expected growth and not shape the hell out of existing customers to make the network cope. It just took Telkom a decade to realize that concept and yet they are still behind the rest of the world.
 
To me it is clear that since MWEB implemented the new bandwidth management device at their London POP at the beginning of this month the problems with slow speeds and high latency started. I was a happy MWEB uncapped user for over a year, but I am now seriously considering switching to another ISP.
 
Hi Sillicur

Is the 12kb/s speed on torrents, P2P or NNTP?

Anyone who has a shaped account will fall under our dynamic shaping policy. Which means your speeds will fluctuate.

Is there anything running in the background and how many PC's are connected to the router while you connected?

I have asked our network administrators if there is any wrong on our network and they have said, there is currently no reported outage on our network.

Kind regards,

MWEB Guy

Its on NNTP. There are no other pc's connected and no background processing. As soon as i log onto a telkom account its full speed all the way. My telkom line is 100%, at an exchange that isnt congested.

I do understand that shaping changes during the day depending on the demand blah blah blah, but, isnt 12kb/s for the whole business time a little bit too slow? Also, even after office hours it goes at 15/17kb/s till about 11:30 pm then starts picking up. Thing is, there is no way the network has the same load at 11:30 during week days as it has from 9am to 5pm but its the same speed.

I used to get 38kb/s consistently, any time of day, with the new shaping im getting 12kb/s during the day to NNTP. Now im still doing the same amount of downloading per month as before, problem is my PC has to stay on for 24 hours a day instead of 12 which is upping the electricity cost and the PC just stands on longer than usual, which in my books isnt good.

Thing is Mweb Guy, the speeds dont fluctuate, every day its the same, full speed after 12 at night, 12kb/s from 7am (about) till 10pm. It doesnt feel dynamic, it almost feels throttled based on time of day. It jumps up to max at exactly 12 each night. I would assume that the network load doesnt suddenly drop dramatically at exactly 12:00, if it was dynamic it would drop at 12:14 one day, 11:58 the next etc.

Would you please lemme know about this message, think i pointed out some important stuff here.

Thanks
 
@Mweb guy and @Will and @ Mweb CEO.

I for one are getting tired of these repetitive useless replies. We know we are on a uncapped and shaped product depending on the load share on your servers. FFS rather tell us what you sucked up since the good old days a few weeks ago. It's of no use you spam this thread with this useless generic replies and the requests for pm's with the accustomed useless generic responses. Remember that we are not tools and we know something must have changed recently, is Mweb also now thinking like Telkom that most of the MyBroadband members are tools?

Remember just in case your Mweb engineers do not know (Please escalate this free advice), you have to increase capacity on your network to accommodate the expected growth and not shape the hell out of existing customers to make the network cope. It just took Telkom a decade to realize that concept and yet they are still behind the rest of the world.

And this is coming from someone who vigilantly defended Mweb and my behavior on this thread. I just wanna say, im happy to see you are fed up as well. Btw i know i went a bit over the top with my statements, but the frustration gets a bit much at some point :(

The problems started at the start of this month when the new device was implemented, that cannot be a coincidence. There are many of us who experienced awesome speeds before that, now not so much, clearly it has to be something that changed, but as far as i can see Mweb claims that it is normal and that nothing on their networks is wrong :(

Hope we get it sorted thou, maybe just maybe it will go back to the good old days.
 
It jumps up to max at exactly 12 each night[/B]. I would assume that the network load doesnt suddenly drop dramatically at exactly 12:00, if it was dynamic it would drop at 12:14 one day, 11:58 the next etc.

It's dynamic based on time of day. :)

If I look at my traffic graphs you can basically set your PC time by looking at the jumps in traffic exactly on the hour.
 
I'm sick of MWEB. More than a week and my speeds are terrible yo what it use to be. Normal HTTP download 300KB/s if I'm lucky on my 4meg uncapped account. Tested my line with a FNB account, 100%. It's been more that a week and still not rectified. I have the name of the person that I've been dealing with through mail, hes been ignoring my mails to.

What other ISP will give better service with a uncapped account?
 
My speeds here in Cape Town are also pretty terrible. Both on news servers and HTTP downloads. Sigh, shaping at its best.
 
30KB/s - 40KB/s average since start of the month instead of 400KB/s + on a 4MB line............. and Mr Mwebguy wont respond to PM's either :(
 
Here's the truth, Mweb don't want you as a customer cause you are eating up their bandwidth. You wish things would go back to normal, kEEP ON WISHING.
Piece of advise,"GET ANOTHER ISP".
 
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@Mweb guy and @Will and @ Mweb CEO.

I for one are getting tired of these repetitive useless replies. We know we are on a uncapped and shaped product depending on the load share on your servers. FFS rather tell us what you sucked up since the good old days a few weeks ago. It's of no use you spam this thread with this useless generic replies and the requests for pm's with the accustomed useless generic responses. Remember that we are not tools and we know something must have changed recently, is Mweb also now thinking like Telkom that most of the MyBroadband members are tools?

Remember just in case your Mweb engineers do not know (Please escalate this free advice), you have to increase capacity on your network to accommodate the expected growth and not shape the hell out of existing customers to make the network cope. It just took Telkom a decade to realize that concept and yet they are still behind the rest of the world.

Use you brain, asking CEO's and MWEB top executives to reply is really silly. Ever heard of shaping???

To me it is clear that since MWEB implemented the new bandwidth management device at their London POP at the beginning of this month the problems with slow speeds and high latency started.

I do understand that shaping changes during the day depending on the demand blah blah blah, but, isnt 12kb/s for the whole business time a little bit too slow? Also, even after office hours it goes at 15/17kb/s till about 11:30 pm then starts picking up.

I used to get 38kb/s consistently, any time of day, with the new shaping im getting 12kb/s during the day to NNTP.

Thing is Mweb Guy, the speeds dont fluctuate, every day its the same, full speed after 12 at night, 12kb/s from 7am (about) till 10pm. It doesnt feel dynamic, it almost feels throttled based on time of day. It jumps up to max at exactly 12 each night. I would assume that the network load doesnt suddenly drop dramatically at exactly 12:00, if it was dynamic it would drop at 12:14 one day, 11:58 the next etc.

It's dynamic based on time of day. :)

If I look at my traffic graphs you can basically set your PC time by looking at the jumps in traffic exactly on the hour.

Sigh, shaping at its best.
 
So can we lock down when this happens?

For me at night, mostly because i don't use it much during the day but right now the interwebs is flying but come night time it goes for a ball of shyte.

If this is a new shaping thing then just be honest and tell me so i can move. Plenty other options to look at it.
 
So can we lock down when this happens?

For me at night, mostly because i don't use it much during the day but right now the interwebs is flying but come night time it goes for a ball of shyte.

If this is a new shaping thing then just be honest and tell me so i can move. Plenty other options to look at it.

Use you brain, asking CEO's and MWEB top executives to reply is really silly. Ever heard of shaping???

@Mweb guy and @Will and @ Mweb CEO.

I for one are getting tired of these repetitive useless replies. We know we are on a uncapped and shaped product depending on the load share on your servers. FFS rather tell us what you sucked up since the good old days a few weeks ago. It's of no use you spam this thread with this useless generic replies and the requests for pm's with the accustomed useless generic responses. Remember that we are not tools and we know something must have changed recently, is Mweb also now thinking like Telkom that most of the MyBroadband members are tools?

Remember just in case your Mweb engineers do not know (Please escalate this free advice), you have to increase capacity on your network to accommodate the expected growth and not shape the hell out of existing customers to make the network cope. It just took Telkom a decade to realize that concept and yet they are still behind the rest of the world.

To me it is clear that since MWEB implemented the new bandwidth management device at their London POP at the beginning of this month the problems with slow speeds and high latency started. I was a happy MWEB uncapped user for over a year, but I am now seriously considering switching to another ISP.

30KB/s - 40KB/s average since start of the month instead of 400KB/s + on a 4MB line............. and Mr Mwebguy wont respond to PM's either :(

Hi All

Please see the inbox message I sent you, your responses would be much appreciated.

Please help me, help you :)

Kind regards,
MWEb Guy
 
we know its is a SHAPED service, so complaining about p2p and torrents and stuff is useless, but for the rest of us we dont want any suprises if you have a deadline to finish or something at home, and spending all the time troubleshooting and trying to get hold of mweb tech support who dont reply even etc.
we just want clarity on yes, for example, during the day it will be fine, but after hours when you are home you are stuffed, please get another isp for that time etc

mweb used to be the isp with the least "suprises" on their uncapped,
so im asking again, we just want clarity on what we have and what we dont
 
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