MWEB Uncapped Subscribers Feedback

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Ok, have sent my results to the specified address. Hope it helps in diagnosing the problem.
 
Pabzilla said:
Ok, have sent my results to the specified address. Hope it helps in diagnosing the problem.
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It definitely will, the more people that responds the better it will be

Regards
MWEB Guy
 
All requested information in the form has been acquired and sent to the relevant email. Hope it helps. Also if you could please follow up on the information regarding Telkom introducing Fibre Optic Links to the exchange so people far from the exchange can increase their line speeds that would be much appreciated. Thanks.
 
MWEB Dudes, do you want people who are not experiencing problems to also fill out and submit the form?
 
Schitzo said:
The file on my Mweb account took 37mins to download and SECONDS on my Telkom one to download.

My local and international are extremely slow today.
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Face it guys. You, the little people, have been screwed by the big corporate bully, Mweb.
Nothing you say or do will make a single iota of difference. This standard of service will become the norm and they will continue to get new customers despite it.
As far as users go in the Mweb customer hierarchy, you, the uncapped users, are bottom of the pile. Think about it.
Do as I did. Vote with your feet and exit.
 
matshelane said:
Face it guys. You, the little people, have been screwed by the big corporate bully, Mweb.
Nothing you say or do will make a single iota of difference. This standard of service will become the norm and they will continue to get new customers despite it.
As far as users go in the Mweb customer hierarchy, you, the uncapped users, are bottom of the pile. Think about it.
Do as I did. Vote with your feet and exit.
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yep, exactly
mweb used to be one of the best :(
some of us are just trying to help mweb to solve this mythical issue...
 
Ouch, Mweb you are seriously hurting me here.

As of yesterday, I'm getting 9kbps downloads on my 1meg line. This is a major problem, as I work as a journalist and often need to download massive PDFs, music albums, photos etc. from clients.
 
skatch said:
Ouch, Mweb you are seriously hurting me here.

As of yesterday, I'm getting 9kbps downloads on my 1meg line. This is a major problem, as I work as a journalist and often need to download massive PDFs, music albums, photos etc. from clients.
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Maybe you should write an article on how Mweb are screwing their customers month to month, promise after promise, and yet you still pay R539 p/m. Maybe a little bad publicity will get Mweb to get their act together
 
Looney said:
Maybe you should write an article on how Mweb are screwing their customers month to month, promise after promise, and yet you still pay R539 p/m. Maybe a little bad publicity will get Mweb to get their act together
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lol +1
 
Was one of the first ADSL beta users and until three months ago have had Telkom as a ISP leading upto my 4meg line which was upgraded to 10meg today. Currently they are still testing and at the moment they are limiting us to 6meg. I'm on the R539 p/m uncapped/shapped account and thought that even if my line was upgraded to 10meg I would still be throttled to 4meg (3.5meg) by MWEB unless I paid for the 800p/m 10meg uncapped/shapped package. Tried both Telkom and MWEB and they both sync at the 5.2meg speeds. Not complaining but is that right?

ADSL Link Downstream Upstream
Connection Speed 6144 kbps 640 kbps
Line Attenuation 47.0 db 26.0 db
Noise Margin 9.6 db 12.0 db

Telkom


MWEB
 
seems right, your limited to 4meg on account but it will spike higher then it, your line stats is tad weak, may disconnect , as quite far from exchange and snr is little low.
 
hereticangel said:
seems right, your limited to 4meg on account but it will spike higher then it, your line stats is tad weak, may disconnect , as quite far from exchange and snr is little low.
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About 1.7km from exchange as crow flies. Not sure how far by physical cable. Line was alot worse got them to replace cable. Line Att was over 50 at one point, I'm happy.
 
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