MWEB Uncapped Subscribers Feedback

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Hi Will@Mweb, the only fix realy is to abandon this shiit service Mweb became to offer. I was called this afternoon and asked if I note any improvements today as the London server were "updated", I promised to test the system and found this is a disaster as my experience was never as bad as it was today. Never ever. You are going from bad to worse I am sorry to say. I broke a few records. today. I was kicked of KZ3 10+ times this afternoon the max until today was maybe 3 times in 24hours, lag of greater than 1minute was prevalent. What a Mweb mess. Seems to me Mweb do not have a clue what they are doing just as it seemed Rudi CEO have no clue what he has done since 1 April referring to his MyBB article. He believe he rescued Mweb by giving a better service, may for profits but for us there is no benefit at all. I am done with your Mweb lies and crappy service. I said I will wait and see what happens when your techs called me. Sorry but Mweb failed miserably.

What I cannot understand is the speed test results. It seems better now at 21:30 but I was just kicked of the KZ3 network again due to lag.

One minute it's flying

Local:
ScreenShot015.jpg



1332645627.png


A few minutes later?

1332651429.png



International:
1332632452.png


Then this was a few minutes later?

1332636197.png


1332639616.png


ScreenShot016.jpg


Erratic as hell.

So really I give up.

After some further downloading and testing things are really looking up now as for the first time in a long while the total downloads on average are better than recent times.

Mweb news server 200+KB/s
P2P 60-100 KB/s (Swinging up/down)
PSN downloads happening at the same time
Posting on MyBB and some browsing.

All via one PC and PS3 at the same time at 23:16.

Maybe there are some hope after all. I will give some more time in the next week to see if this is maintained as this is what I was used to in the past.
 
Currently getting around 300KB/s on both MWEB News and AstraWeb (have checked both the US and EU servers).

Interestingly enough I decided to do some additional testing now to see how the QoS manages bittorrent and nntp at the same time. Bear in mind that in terms of the QoS model what you see on your own connection now very much reflects the priority across the entire network.

I have been testing this extensively for the last week in other ways, by leaving bittorrent and other downloads running and then continuing to carry out normal activities to see how the QoS responds.

I tested various games, streaming video, Internet Radio, PS3 updates and other general activities and in all cases I could see that the lower priority traffic would back off quite gracefully to allow the other activities to continue, which is how the system has been designed.

I'm explaining all of this to give some context to what I'm currently seeing with NNTP and Bittorrent, bearing in mind that the two share the same traffic priority.

I initially launched some torrents and had them running at speeds of around 180KB/s, which seemed to be as fast as my averagely seeded Linux Distros could get currently :D. I then fired up a connection to Astraweb, with the expectation that one of two things would happen:

Either it would get almost no bandwidth based on the theory that the torrents would grab the lion's share, or the torrents would drop in speed considerably and both protocols would settle at the same level - I was expecting around 130KB/s each for this time of the evening.

To my surprise the torrents did drop in speed a little, to around 140KB/s, but the Astraweb connection is rocketing along happily at between 300-330KB/S with the torrents running.

This firstly says to me that there is definitely no shortage of bandwidth for p2p users at the moment, but more importantly it indicates that NNTP users should not be having a problem getting their fair share of the available p2p traffic at present.

I will continue to monitor all of this myself quite closely over the next while and test as many different variants of p2p usage scenarios at different times of the day as I can to make sure I have a thorough understanding of what the customer experience is in this area now.

If I pick up anything that doesn't seem correct I will definitely bring it to the attention of our engineers to see if anything can be done about it.

Which only leaves me wondering what it is that you guys are constantly downloading and where you keep it all - I think I now have every linux distro ever made and my drives are overflowing :p
 
After some further downloading and testing things are really looking up now as for the first time in a long while the total downloads on average are better than recent times.

Mweb news server 200+KB/s
P2P 60-100 KB/s (Swinging up/down)
PSN downloads happening at the same time
Posting on MyBB and some browsing.

All via one PC and PS3 at the same time at 23:16.

Maybe there are some hope after all. I will give some more time in the next week to see if this is maintained as this is what I was used to in the past.

Megas I'd like to give you a call and discuss your situation tomorrow - I know that MWEB Guy has been looking into various things for you and I'd like to just go over everything with you and make sure we haven't overlooked anything. Please drop me a PM with a preferable time to call.
 
Currently getting around 300KB/s on both MWEB News and AstraWeb (have checked both the US and EU servers).

I just queued up a movie after you posted your reply.
Cached item - europe.newsdemon.com - articles start grabbing and then die "connection timed out"

0.00KB/s

Then I put it on a SSL connection (us-secure.newsdemon.com port 81) and bam, 400KB/s

*shrug*

Please don't say "Use MWEB's news server" because I pay for the ND account so I want to use it.

It's not MY setup - it's yours... CLEARLY!
 
Thanks for the feedback Will.

While you are testing, the PSN updates are flying (had to update to 3.65 this evening) however trying to download the games off the marketplace is still crawling. I do not have the foggiest what protocols the PSN network uses to distribute data though.

NNTP is functioning again (for me at least) as it was over a month ago and I can see the throughput increasing as the evening progresses, which I am guessing is due to the lower network utilization and the dynamic shaping taking care of things. Hoping it stays this way ;)
 
Currently getting around 300KB/s on both MWEB News and AstraWeb (have checked both the US and EU servers).

Interestingly enough I decided to do some additional testing now to see how the QoS manages bittorrent and nntp at the same time. Bear in mind that in terms of the QoS model what you see on your own connection now very much reflects the priority across the entire network.

I have been testing this extensively for the last week in other ways, by leaving bittorrent and other downloads running and then continuing to carry out normal activities to see how the QoS responds.

I tested various games, streaming video, Internet Radio, PS3 updates and other general activities and in all cases I could see that the lower priority traffic would back off quite gracefully to allow the other activities to continue, which is how the system has been designed.

I'm explaining all of this to give some context to what I'm currently seeing with NNTP and Bittorrent, bearing in mind that the two share the same traffic priority.

I initially launched some torrents and had them running at speeds of around 180KB/s, which seemed to be as fast as my averagely seeded Linux Distros could get currently :D. I then fired up a connection to Astraweb, with the expectation that one of two things would happen:

Either it would get almost no bandwidth based on the theory that the torrents would grab the lion's share, or the torrents would drop in speed considerably and both protocols would settle at the same level - I was expecting around 130KB/s each for this time of the evening.

To my surprise the torrents did drop in speed a little, to around 140KB/s, but the Astraweb connection is rocketing along happily at between 300-330KB/S with the torrents running.

This firstly says to me that there is definitely no shortage of bandwidth for p2p users at the moment, but more importantly it indicates that NNTP users should not be having a problem getting their fair share of the available p2p traffic at present.

I will continue to monitor all of this myself quite closely over the next while and test as many different variants of p2p usage scenarios at different times of the day as I can to make sure I have a thorough understanding of what the customer experience is in this area now.

If I pick up anything that doesn't seem correct I will definitely bring it to the attention of our engineers to see if anything can be done about it.

Which only leaves me wondering what it is that you guys are constantly downloading and where you keep it all - I think I now have every linux distro ever made and my drives are overflowing :p

Hi, I am a bit confused. Is that your long way of saying there's nothing wrong with mweb and the <13kb I'm getting is some other problem? My web africa account flys but mweb crawls.
 
I just queued up a movie after you posted your reply.
Cached item - europe.newsdemon.com - articles start grabbing and then die "connection timed out"

0.00KB/s

Then I put it on a SSL connection (us-secure.newsdemon.com port 81) and bam, 400KB/s

*shrug*

Please don't say "Use MWEB's news server" because I pay for the ND account so I want to use it.

It's not MY setup - it's yours... CLEARLY!

I wouldn't dream of it, but perhaps just as a test you could try and see what the difference is, I'm switching between the two at the moment and to be honest the astraweb is currently going a lot faster, which really I'd expect as it's a paid feed and our server is a free 'best effort' offering.

I see from your profile that you are based in Cape Town so barring the Telkom factor we really should be getting an identical experience right now. The only other factor that's different is newsdemon itself - I notice from your test that your comparing their US secure feed to the european one. Is there not a port 119 service that's US based that you can connect to for a more relevant comparison? Failing that I'll ask our engineers to check the configs tomorrow to see if there is anything showing up specifically for newsdemon although it's unlikely.
 
Megas I'd like to give you a call and discuss your situation tomorrow - I know that MWEB Guy has been looking into various things for you and I'd like to just go over everything with you and make sure we haven't overlooked anything. Please drop me a PM with a preferable time to call.

Thanks Will@MWEB. I will be out tomorrow all day so we will have to schedule for later. My problem seems to be the variability, never a constant experience. I just tried again to play KZ3 online, lag is terrible, got kicked from the first game, reconnected and played another and got message I was banned, I then was kicked twice in subsequent games. "server lost". This cannot continue. I am now going to connect via my Afrihost account and see if I have the same PSN problems.

Time 12:28
 
Thanks Will@MWEB. I will be out tomorrow all day so we will have to schedule for later. My problem seems to be the variability, never a constant experience. I just tried again to play KZ3 online, lag is terrible, got kicked from the first game, reconnected and played another and got message I was banned, I then was kicked twice in subsequent games. "server lost". This cannot continue. I am now going to connect via my Afrihost account and see if I have the same PSN problems.

Time 12:28

No problem, just let me know when it's convenient for you - if not tomorrow then Friday and I'll clear a space in my calendar for you :)
 
Thanks for the feedback Will.

While you are testing, the PSN updates are flying (had to update to 3.65 this evening) however trying to download the games off the marketplace is still crawling. I do not have the foggiest what protocols the PSN network uses to distribute data though.

NNTP is functioning again (for me at least) as it was over a month ago and I can see the throughput increasing as the evening progresses, which I am guessing is due to the lower network utilization and the dynamic shaping taking care of things. Hoping it stays this way ;)

Thanks for the feedback mccrack, seriously 3.65 already? Did someone from Sony accidently leak another code on Twitter? :)
 
Megas I'd like to give you a call and discuss your situation tomorrow - I know that MWEB Guy has been looking into various things for you and I'd like to just go over everything with you and make sure we haven't overlooked anything. Please drop me a PM with a preferable time to call.

Thanks Will@MWEB. I will be out tomorrow all day so we will have to schedule for later. My problem seems to be the variability, never a constant experience. I just tried again to play KZ3 online, lag is terrible, got kicked from the first game, reconnected and played another and got message I was banned, I then was kicked twice in subsequent games. "server lost". This cannot continue. I am now going to connect via my Afrihost account and see if I have the same PSN problems.

Time 00:28


No problem, just let me know when it's convenient for you - if not tomorrow then Friday and I'll clear a space in my calendar for you :)

Ok, it's now 3:41 AM. I played KZ3 on PSN via my Afrihost account since 00:35 AM. I had some insignificant lag, only had longer spikes a few times briefly but no kicks from the games I played. So the problem is with the Mweb "shaping" causing speed swings creating these long lag spikes that's killing the game experience for me.
 
Isn't that how it normally is?

Then when it does effect you - you quick to say something (that an everything else!)

Yeah, I moan and groan like you do ( :p ) when I don't get my money's worth. So seriously, I feel for you 4mb users not getting any NNTP or anything. Like i read once on this very forum, "You think we buy uncapped 4mb accounts to surf Facebook and Twitter?"

Honestly, I would cancel, and head on over to Openweb Gold or do a bit more shopping.
 
Will - last night I only got up to full speed on NNTP at 4am. It started climbing at 2am.
6pm - 0Kbps
7pm - 0Kbps
8pm - 50Kbps
2am - 100KBps
3am - 200KBps
4am - 300Kbps

I suspect at 8am it will drop sharply back to hopefully around 50-100Kbps and hopefully not back to 0KBps.

but more importantly it indicates that NNTP users should not be having a problem getting their fair share of the available p2p traffic at present.


More importantly it indicates that you are shaped differently than the rest of us. Why is it you get full speed and we get 0KBps.
Its not our PC's, or router, or line, or Telkom.
 
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Is anyone else having connection problems with MWEB? I am in Durban and my connection is down for the past 3 days..
 
Well I had no problems gaming on Xbox live last night, but saw my PS3 downloads were like crawling though .... But when I woke up this morning I saw a drastic change in my downloading speeds 300Kb/s so not too bad. Thanks again for the great service
 
Currently getting around 300KB/s on both MWEB News and AstraWeb (have checked both the US and EU servers).

Interestingly enough I decided to do some additional testing now to see how the QoS manages bittorrent and nntp at the same time. Bear in mind that in terms of the QoS model what you see on your own connection now very much reflects the priority across the entire network.

I have been testing this extensively for the last week in other ways, by leaving bittorrent and other downloads running and then continuing to carry out normal activities to see how the QoS responds.

I tested various games, streaming video, Internet Radio, PS3 updates and other general activities and in all cases I could see that the lower priority traffic would back off quite gracefully to allow the other activities to continue, which is how the system has been designed.

I'm explaining all of this to give some context to what I'm currently seeing with NNTP and Bittorrent, bearing in mind that the two share the same traffic priority.

I initially launched some torrents and had them running at speeds of around 180KB/s, which seemed to be as fast as my averagely seeded Linux Distros could get currently :D. I then fired up a connection to Astraweb, with the expectation that one of two things would happen:

Either it would get almost no bandwidth based on the theory that the torrents would grab the lion's share, or the torrents would drop in speed considerably and both protocols would settle at the same level - I was expecting around 130KB/s each for this time of the evening.

To my surprise the torrents did drop in speed a little, to around 140KB/s, but the Astraweb connection is rocketing along happily at between 300-330KB/S with the torrents running.

This firstly says to me that there is definitely no shortage of bandwidth for p2p users at the moment, but more importantly it indicates that NNTP users should not be having a problem getting their fair share of the available p2p traffic at present.

I will continue to monitor all of this myself quite closely over the next while and test as many different variants of p2p usage scenarios at different times of the day as I can to make sure I have a thorough understanding of what the customer experience is in this area now.

If I pick up anything that doesn't seem correct I will definitely bring it to the attention of our engineers to see if anything can be done about it.

Which only leaves me wondering what it is that you guys are constantly downloading and where you keep it all - I think I now have every linux distro ever made and my drives are overflowing :p

Will.. My atraweb does not work like your connection is currently.

I get 0kb from astraweb pretty much between 8am to 2am.. Yesterday for about 40 minutes I managed to connect and got 100kb (between 5pm to 5:40pm) Between 2am to 8am its full speed.

I can say that the mweb news server does give me about 20 to 4okb.. depends on what downloading within the 8am to 2am window, which is handy, however I do sometimes like to download older stuff.. stuff older than 200 days which is mweb news's age limit. therefore i need astraweb. Yesterday mweb news spiked to 280kb for about 2 hours in the early evening.

This all started on 23 May at 6pm.

I am also in the cape town area...

Will, please its almost been 3 weeks now..
 
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@Will@MWEB

What is the reason of shaping/throttling/giving last priority ( Whatever you would like to call it ) to Justin.tv and blip.tv ? The sites stream fine at certain hours : 12:30am - +-8:00am

All my other ISP accounts stream these sites perfectly yet MWEB is a stutter fest.
 
Hi Gimaru,

Please see the PM I have sent you and provide feedback.

Regards,
MWEB Guy

I have done as you asked, after you have refreshed my account- I powered my router down for 20 minutes (the whole night actually). But getting on this morning, I did another speed test and it's the same/worse.

http://www.speedtest.net/result/1333284607.png

Down 19
Up 11

And from MyBB's speedtest:

Test conducted on Thu Jun 09 2011 09:14:01 GMT+0200 (South Africa Standard Time)

Download Speed: 253 kbps (31.6 KB/sec transfer rate)
Upload Speed: 99 kbps (12.4 KB/sec transfer rate)
Latency: 314 ms

Still far off the normal speeds I used to get.
 
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