MWEB Uncapped Subscribers Feedback

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SabreWolfy said:
MWEB has confirmed more than once in this thread that they have appealed the ruling and that their legal team is looking into the issue. As such, I expect that the issue is still pending.
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Please point this out. Each time I've asked I got the same reply:

Its with our legal team.

I would love to see at least one post to backup your claim.
 
Pr⊕phet said:
Please point this out. Each time I've asked I got the same reply:

Its with our legal team.

I would love to see at least one post to backup your claim.
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You've answered your own question though :confused:

First hit from a search in this thread:

MWEB Guy said:
Hi Pr⊕phet,

The matter is still pending with our legal team.

Kind regards,

MWEB Guy
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We've heard nothing further, so I guess that ... it's still pending with their legal team...
 
SabreWolfy said:
You've answered your own question though :confused:
First hit from a search in this thread:
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I suppose you can read english right ?

The matter is still pending with our legal team.
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That only says that it's with the legal team. They could be making love to ruling for all we know or praying to it or having group sex with each other. No where in that reply does it say they have appealed. Or do I need to throw lemon juice + candle to read the appeal part ? :confused:

Mweb has gone from retarded isp to great to just one word for them and the company: cockup. Heck I even think ODS was not this bad, by worst isp rankings they take No 1 from ODS followed by Afrihost's uncapped episode.

:episode
They might even get an entry next to Flagship studios, they sure redefine having their customers Flagshipped.
 
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Websites slow now too, guess shaping HTTP is the new fun thing to do on 384 lines.....In PE. Friends also having the same troubles. Seeing as that Mweb is done helping me i do not expect a response.
 
Just had a game of Dota with a mweb host.. and i lagged to the ground.. nothing was running besides War3..
come on mweb!!!
 
Pathetically slow tonight. Suppose the problem isn't sorted yet then, going to bed.
 
gentlemen, speak with your wallets. we might only be a small community here on myBB but ultimately its going to make your quality of life a lot better if you move your ISP from MWEB to... well... anyone really :D

:)
 
Edit: spoke too soon, its at least at an decent level now at 5am. A few more ours till its back to 56k speed ! Lets enjoy it.
 
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stay with mweb, just ask for your money back after you have a few support tickets as proof. that would only be fair (and legal)
thats for http/browsing/mail issues,
if its p2p or nntp etc, u dont have much of a case
 
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HTC_guy said:
gentlemen, speak with your wallets. we might only be a small community here on myBB but ultimately its going to make your quality of life a lot better if you move your ISP from MWEB to... well... anyone really :D
:)
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Still have to wait like 30 days. Can't we take this up with the CPA or ISPA ?
 
CPA is supposed to let people cancel with only 20days notice. Don't know how MWEB can still insist on a calendar month.
 
Has anyone opposed the 30 cancellation notice yet then? To have 20 instead.
 
hambone said:
Those of us that signed contracts before CPA have no chance. You'd have a legit case if you signed on afterwards :)
Wait, hang on.... didn't they change the T&C's for the CPA anyway?
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I see that according the the ISPA the TOS/AUP must be clear?

C. Consumer protection and provision of information to customers

4. ISPA members must provide the following information on their web sites: their registered name, email address, telephone and fax numbers and physical address.
5. ISPA members must inform their customers that members of ISPA must uphold and abide by this Code of Conduct. Members’ web sites must include a reference to ISPA membership, a prominent copy of ISPA’s logo and a link to the section of the ISPA web site that contains the Code of Conduct, complaints and disciplinary procedure and the take-down procedure.
6. ISPA members must have an Acceptable Use Policy (AUP) for their Internet access services. This policy must be made available to customers prior to the commencement of any such service agreement and at any time thereafter, on request.
7. In their dealings with consumers, other businesses, each other and ISPA, ISPA members must act fairly, reasonably, professionally and in good faith. In particular, pricing information for services must be clearly and accurately conveyed to customers and potential customers.
8. ISPA members may only offer service levels which are reasonably within their technical and practical abilities.
9. ISPA members must comply with all compulsory advertising standards and regulations.​


D. Standard terms and conditions
10. ISPA members must provide access to their standard terms and conditions on their web sites. These terms and conditions must be available to any potential customer prior to the commencement of any contract.
11. Standard terms and conditions must contain:
All information and terms relevant to the relationship with the recipient of the service;
a requirement that the customer will not knowingly create, store or disseminate any illegal content;
a commitment to lawful conduct in the use of the services, including copyright and intellectual property rights; and
an undertaking not to send or promote the sending of spam.​
12. Standard terms and conditions must give an ISPA member the right to remove any content hosted by that member which it considers illegal or for which it has received a take-down notice.
13. Standard terms and conditions must give the ISPA member the right to suspend or terminate the service of any customer that does not comply with the terms and conditions, Acceptable Use Policy or any other contractual obligations.​



[link]
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I really feel that we should be given the option to quit our contract with immediate effect without being conned into another month by 30 days notice due to the current lack of service.

I can only think of one thing worse than this: Standing outside home affairs. However at least there you are helped within 4 hours. Here you just keep on getting the pat on the back with no end in sight. Just pathetic and unethical business practice.
 
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I'm going to give this another spin after getting off the line with Will after lengthy discussion. For now mweb is back on Pending...
 
@MWEBGuy - seeing that I cancelled last night and I have received a case-confirmation, I trust that your minions will now work through the cancellation - yes?
 
Pr⊕phet said:
I'm going to give this another spin after getting off the line with Will after lengthy discussion. For now mweb is back on Pending...
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I also had a long conversation with Will not so long ago. Did he rage at you like he did at me at first (raging at a paying customer). Do not be fooled, for me they organised a unshaped account to "test" for like a week. This was just to shut me up. After the unshaped testing was over and i complained about the 0.0kb/s speeds again and my Starcraft2 still lagging. (Now they could not blame telkom, ICP nodes w/e fancy terms because mweb unshaped was perfect) Will basically said he is done helping me.

So for those of you who are hopeful, do not be. After they see their is no other excuses except their network they will ignore you, tell you they cannot help you or tell you to go find another option for internet.

Hope you read this Will.

Edit: Mweb (Will in particular) says if you are not happy with the degrading service and extreme shaping going on now, even the 0.0kb/s (which can be seen as capping or censorship) you should find another option (aka f*** off), unhappy about something they implemented recently. All this shaping, it will not change, he made it more than clear. Even said that it will not change in the near future. So yeh please be warned, this asking for details/giving hope and the network team that will look into it is just a way to keep you for a month extra it seems.
 
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C'mon Mweb, WTF is going on AGAIN. Extreme lag and DNS errors the last few days and now a shaped PSN gaming protocol? OpenWeb seems to be the best choice now.

Off to call Mr BEEP.
 
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