MWEB Uncapped Subscribers Feedback

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MWEB Guy said:
Hi Sillicur,

As previously explained, your bandwidth profile is not in line with the minimum requirements for WOW.
It is for this reason that your connection to the WOW servers will fluctate.

Kind regards,
MWEB Guy
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No offense, MWEB Guy, but I've played WoW on a capped 384 Mweb account for the first four months this year, and I've never had any problems, unless someone was browsing the internet while I was busy playing. There is no way you can lie like this by saying it's not sufficient and then expect to get away with it.
 
Graal said:
No offense, MWEB Guy, but I've played WoW on a capped 384 Mweb account for the first four months this year, and I've never had any problems, unless someone was browsing the internet while I was busy playing. There is no way you can lie like this by saying it's not sufficient and then expect to get away with it.
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Yup exactly. He is online reading all these posts thou, but his not responding because I guess his hoping people will just forget about it or give up. That is the way it works it seems.
 
Sillicur said:
Yup exactly. He is online reading all these posts thou, but his not responding because I guess his hoping people will just forget about it or give up. That is the way it works it seems.
Click to expand...

Yep, they selectively reply to only those they want, because replying to all of them means they'd actually have to do something about the problems they're having.
 
MWEB Guy, I have resolved my problem.

The big problem was my internet line was 10MB but my mweb account was 4MB. Aparently that is the cause of the disconnections, and after I have phoned telkom and asked them to set it down to 4MB my disconnects have stopped.

This is a weird issue because I never had these problems.

Anyway, thanks for looking into this and for the help.
 
Graal said:
No offense, MWEB Guy, but I've played WoW on a capped 384 Mweb account for the first four months this year, and I've never had any problems, unless someone was browsing the internet while I was busy playing. There is no way you can lie like this by saying it's not sufficient and then expect to get away with it.
Click to expand...

Hi Graal,

None taken, maybe I had to Quote Blizzard: "“*As of July 2010, the 'official' definition of Broadband Internet (per the FCC) is '4Mbps downstream and 1Mbps upstream'. Anything lower than this is not 'officially' broadband.” and also say that 384kbps will not work for everyone. Like you stated it work for you.

http://us.blizzard.com/support/arti...d=21054&pageNumber=1&searchQuery=requirements

Minimum system requirements for World of Warcraft


Minimum System Requirements

Windows® System XP/XP64/Vista/Vista64/7** OS (with the latest Service Packs or updates):

- Intel Pentium 4 1.3 GHz or AMD Athlon XP 1500+
- 1 GB or more of RAM
- NVIDIA® GeForce® FX or ATI Radeon™ 9500 video card or better
- 25.0 GB available HD space
- 4X DVD-ROM drive (Downloadable Installer also available)
- Broadband Internet connection
- Keyboard/mouse

The above could’ve changed. I don’t know how often they update their site.

If you and @Sillicur could perhaps share your PC info so that we can compare. Please understand that I'm not saying this is the case but merely trying to see if this could be the underlying factor.

Then there could also be a possibility that you live around the corner from the Telkom exchange, whereas Sillicur is further away. As we both know there are so many technicalities one needs to look at.

Quoting you: "There is no way you can lie like this by saying it's not sufficient and then expect to get away with it."

I can assure you we will not, not try our best in assisting a customer. We have been assisting Sillicur from day 1 and we have come to the conclusion that it's possibly because he has a 384kbps line not so lucky like you:).

I'll advise that you do research on Blizzard's website and Google WOW queries.

Kind regards,

MWEB Guy
 
jesus that was painful to read.


sillicur (or me for that fact) had/have no problem playing on a 384 line through another service provider.

what would you like to blame next for your inferior service?

I remember you guys blaming fluorescent lights earleir on, maybe you could try a few environmental factors
 
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Tokashi said:
MWEB Guy, I have resolved my problem.

The big problem was my internet line was 10MB but my mweb account was 4MB. Aparently that is the cause of the disconnections, and after I have phoned telkom and asked them to set it down to 4MB my disconnects have stopped.

This is a weird issue because I never had these problems.

Anyway, thanks for looking into this and for the help.
Click to expand...

Hi Tokashi,

Thank you for the feedback.

Kind regards,

MWEB Guy
 
Tokashi said:
Nope, its all back again. Was fine during the day and now its disconnecting
Click to expand...

Hi Tokashi,

Please see the inbox message I sent you.

I also see that you received an SMS from us today saying your fault is under investigation.

Kind regards,

MWEB Guy
 
anyone having trouble doenloading from news.mweb.co.za?

I keep getting unexpected error
 
MWEB Guy said:
Hi Graal,

None taken, maybe I had to Quote Blizzard: "“*As of July 2010, the 'official' definition of Broadband Internet (per the FCC) is '4Mbps downstream and 1Mbps upstream'. Anything lower than this is not 'officially' broadband.” and also say that 384kbps will not work for everyone. Like you stated it work for you.

http://us.blizzard.com/support/arti...d=21054&pageNumber=1&searchQuery=requirements

Minimum system requirements for World of Warcraft


Minimum System Requirements

Windows® System XP/XP64/Vista/Vista64/7** OS (with the latest Service Packs or updates):

- Intel Pentium 4 1.3 GHz or AMD Athlon XP 1500+
- 1 GB or more of RAM
- NVIDIA® GeForce® FX or ATI Radeon™ 9500 video card or better
- 25.0 GB available HD space
- 4X DVD-ROM drive (Downloadable Installer also available)
- Broadband Internet connection
- Keyboard/mouse

The above could’ve changed. I don’t know how often they update their site.

If you and @Sillicur could perhaps share your PC info so that we can compare. Please understand that I'm not saying this is the case but merely trying to see if this could be the underlying factor.

Then there could also be a possibility that you live around the corner from the Telkom exchange, whereas Sillicur is further away. As we both know there are so many technicalities one needs to look at.

Quoting you: "There is no way you can lie like this by saying it's not sufficient and then expect to get away with it."

I can assure you we will not, not try our best in assisting a customer. We have been assisting Sillicur from day 1 and we have come to the conclusion that it's possibly because he has a 384kbps line not so lucky like you:).

I'll advise that you do research on Blizzard's website and Google WOW queries.

Kind regards,

MWEB Guy
Click to expand...

Mweb Guy. Really...What the hell do you say about the fact that it works on me and Avert's other accounts, like telkom or afrihost. Huh? What do you say about that? You have not been assisting me from day one, at all. You actually ignore me except if other people start to type stuff about it too and quote me. You have not been assisting me from day 1 so that is a lie. You have also not shared this conclusion with me about the 384kbps until a day or 2 ago, so that is another lie. Thats 2 for 2 so far. Now lets look at the last lie. Wanna go 3/3. Okay.

There is no possible way that you can blame our line speed when other ISP accounts do not have this issue. None, no way what so ever. I might understand if you talked about the ICP etc, but how far i am from the exchange does not affect any other ISP so why would it only affect Mweb? Yay you are 3/3 with the lies. Well done.

To your line about "I'll advise that you do research on Blizzard's website and Google WOW queries." I honestly want to say a big F*** YOU. That is a slap in the face.

On a side note : No lag the whole day doing 40man battlegrounds on Mweb. So guess its not my line speed. I started talking about total timeouts to international sites as well, even out of wow. That is the only response you could give me. Pinging an international site in cmd and getting timeouts from time to time has nothing to do with line speed. These timeouts makes WoW lag. So if its fine in 40man battlegrounds with vent one day and i get timeouts while solo lvling without vent the next day. It is your ISP. Face it, any logical user reading this would agree.

Your move.
 
hmm... gotta give an update:

tonight i did a few rounds of rated bg's, and all was fine. I had the usual latencies of +/-250ms, very playable. it was this afternoon still on a +1000ms.

edit: shouldn't we be in the gaming thread? ;)
 
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Sillicur said:
Mweb Guy. Really...What the hell do you say about the fact that it works on me and Avert's other accounts, like telkom or afrihost. Huh? What do you say about that? You have not been assisting me from day one, at all. You actually ignore me except if other people start to type stuff about it too and quote me. You have not been assisting me from day 1 so that is a lie. You have also not shared this conclusion with me about the 384kbps until a day or 2 ago, so that is another lie. Thats 2 for 2 so far. Now lets look at the last lie. Wanna go 3/3. Okay.

There is no possible way that you can blame our line speed when other ISP accounts do not have this issue. None, no way what so ever. I might understand if you talked about the ICP etc, but how far i am from the exchange does not affect any other ISP so why would it only affect Mweb? Yay you are 3/3 with the lies. Well done.

To your line about "I'll advise that you do research on Blizzard's website and Google WOW queries." I honestly want to say a big F*** YOU. That is a slap in the face.

On a side note : No lag the whole day doing 40man battlegrounds on Mweb. So guess its not my line speed. I started talking about total timeouts to international sites as well, even out of wow. That is the only response you could give me. Pinging an international site in cmd and getting timeouts from time to time has nothing to do with line speed. These timeouts makes WoW lag. So if its fine in 40man battlegrounds with vent one day and i get timeouts while solo lvling without vent the next day. It is your ISP. Face it, any logical user reading this would agree.

Your move.
Click to expand...

+100000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
 
avert said:
yes, but please put in your signature that you live about 40cm from the mweb datacenter in cape town which uses sat-3 bandwidth. The rest of South African mweb customers want this as well without having to squat in your house.
Paying the same price for 2 different levels of service is awesome.
Click to expand...

Sandton here, and I don't think I go more than a day without pulling at least 5 GB's, though I probably average 10 or 15.

The only trick to the "nasty shaping" is to stop fighting it. I know that it sucks to have slow download speeds during peak hours, but do you really expect unshaped bandwidth all the time for the price of a 20GB account?

I've pulled upwards of 400gb's in heavy months, at the cheapest unshaped bandwidth, that would have cost me R4000.

If MWEB takes their time to resolve an issue, I am -still- getting my money's worth. ( And I've never had slow service, except in one case where my router was at fault, not their system. )
 
bullzeye.za said:
Sandton here, and I don't think I go more than a day without pulling at least 5 GB's, though I probably average 10 or 15.

The only trick to the "nasty shaping" is to stop fighting it. I know that it sucks to have slow download speeds during peak hours, but do you really expect unshaped bandwidth all the time for the price of a 20GB account?

I've pulled upwards of 400gb's in heavy months, at the cheapest unshaped bandwidth, that would have cost me R4000.

If MWEB takes their time to resolve an issue, I am -still- getting my money's worth. ( And I've never had slow service, except in one case where my router was at fault, not their system. )
Click to expand...

The point is their product has slid backwards.

Instead of improvements, it is worse with every month that passes.

How is this a good thing in the year 2011 ?

You are unfortunately an apathetic SA consumer who believes mediocre is still sufficient.

Perhaps Walmart will open an ISP soon.
 
Since it seems like there are a lot of bashing Mweb these days I thought I would add my voice to those with a positive experience. On Friday evening my bandwidth went south en rapido. I didn't have much time yesterday to deal with it but I did some investigating this morning and eventually decided to drop a PM to Mweb guy ... on a Sunday morning at 7:00. Within 30 minutes I received a response and my speed was back to where it was before the problems in Friday. It turns out that something I did managed cause the slow down.

You don't often see this kind of dedication. I have been an Mweb customer since the they launched uncapped last year and I have not had a single regret. And it is not that I don't use my line. I manage about 250GB/month, not because I cannot get more, but simply because in that 250GB I manage to download whatever I want. About a third of the time there is nothing waiting to download. I use Steam for games, Xbox live, news servers and I do a fairly hefty amount of surfing while I'm at home.

Finally, before you accuse me of being a shill for Mweb - I have nothing to do with them, other than as a customer, and as a customer I am quite happy.
 
Is it just me or is nothing on the CPT news server cached these days? Can I connect to the JHB one?
 
burn said:
Is it just me or is nothing on the CPT news server cached these days? Can I connect to the JHB one?
Click to expand...

Hi burn,

We will direct you to either CPT or JHB. Do not specify on your connection JHB or CPT, when trying to connect to the MWEB news server.

Kind regards,

MWEB Guy
 
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