Neotel explains NeoFlex pricing

NeoTel = NoTel

They are the second fixed-line operator. They are suppose to be game changes. They are not suppose to put products out in the same league as Sentech or iBurst or even the mobile operators. You can't come out with something marginally better for some situations and a lot worse for most situations and expect to be taken seriously as competition to Telkom.

For the second national operator, they are doing a bad bad job. Even small ISP's have more innovation with product packaging.

The thing that ticks me of most is their attitude. I really get the idea that they think the consumers are idiots.
 
I was on the phone yesterday for an hour with Neotel trying to order 15GB NeoFlex package. The phone line went dead and I could not remember the name of the consultant that I spoke to. The consultant that helped me searched for an open application under my company name, but was unable to find any. I was forced to restart the entire process wasting another hour.

However... this was soon to be interrupted. Yesterday morning my office had good to fair coverage and was completely surrounded by coverage. By yesterday afternoon when I reapplied we had no coverage and there was only coverage a couple of hundred meters away to the Southwest.

We have now decided against using Neotel as we are unable to rely on them any of their services.
 
Ride the gravy train while you greedy bastards can, the cable is coming, and we will leave you mongers high and dry.
 
Mercurious said:
At this rate that may also turn out to be one big disappointment.
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Yes - I've heard rumors they are going to stop the cable Madagascar and do the last few kilometers with wireless :-)

Only joking... I hope.
 
Telkom Closer 4 - R462
Vitality Broadband 5G - R306
Peace of mind knowing your connection is STABLE and no worries abt coverage. - Priceless!
 
Everyone's now waiting on Seacom, but who's going to be providing that extra bandwidth to the end user? Our favourite duopoly thats who... :sick:

They've shown their true colours, to the point where I wouldn't expect anything less from some Nigerian fraudster. Teething problems, please! Stop making promises then, I've been using my crappy phone that only has 3G for the past 5 months cause Noetel is "just around the corner"! Scumbags! :mad:
 
Wyzak said:
I was on the phone yesterday for an hour with Neotel trying to order 15GB NeoFlex package. The phone line went dead and I could not remember the name of the consultant that I spoke to. The consultant that helped me searched for an open application under my company name, but was unable to find any. I was forced to restart the entire process wasting another hour.

However... this was soon to be interrupted. Yesterday morning my office had good to fair coverage and was completely surrounded by coverage. By yesterday afternoon when I reapplied we had no coverage and there was only coverage a couple of hundred meters away to the Southwest.

We have now decided against using Neotel as we are unable to rely on them any of their services.
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Was that on NeoGhost's online coverage map, or was it something the two different sales consultants said over the phone?
 
ic said:
Was that on NeoGhost's online coverage map, or was it something the two different sales consultants said over the phone?
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It was on their online coverage map. We had no coverage prior to December 2008, then had very good coverage until I ordered the service yesterday. Now we have no coverage.

I was very annoyed at the Neotel call centre staff for not trusting me when I told them that I had checked the map and that I had coverage, but I was still required to direct them street for street to the corner where our offices are located. So much for customer-business trust.
 
Tns said:
after waiting months for a spot of coverage, just to be let down down by neotell. can just as well wait a few months more for telkom1 to actually install a line for me(waited 5months now)

Neotell you failed us all.:(
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:eek: 5 months???!?!!!?!?!! .... wanna trade? I have been waiting for just over 13 months now, appreantly i will be waiting another 3. I wonder if that is some kind of record?
 
Confused?

I think that this offering is not too bad, but the pricing is inconsistent, and the "explanation" reeks of bullsh1t.

So I check out my coverage - just in case - and yep in 1 day I've gone from 'not covered' to good, but the foot print is the same for NeoConnect Prime and NeoFlex Data, but the coverage for NeoConnect Lite and NeoFlex Voice differs.
Now if NeoConnect Prime and NeoConnect Data are different enough to be price different - how come they seem to use the same basestation /transmitter?

Any wireless guru got some thoughts?
 
Wyzak said:
It was on their online coverage map. We had no coverage prior to December 2008, then had very good coverage until I ordered the service yesterday. Now we have no coverage.

I was very annoyed at the Neotel call centre staff for not trusting me when I told them that I had checked the map and that I had coverage, but I was still required to direct them street for street to the corner where our offices are located. So much for customer-business trust.
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NeoGhost and its CDMA2000 coverage are even more pathetic than I had thought.

I remember Angus Hay saying [at MBB's 2008 Conference] that NeoGhost was going to improve its online coverage maps, but it seems like this will never happen.

I just don't understand how it is that NeoGhost can be more pathetic than Telkodemonopolies - it just defies logic.
 
They should have something like:

Package A) 300kb/s for home single use-users, you pick your device (usb device for laptop; pcmcia; usb device with phone for home PC) and you pick your cap per month or uncapped. The device you select can be paid up front or monthly.

Package B) 2.4 or whatever Mbit/s, choose your device (see above) and select your cap or uncapped.

Why is that so hard? Give consumers choices to choose a package that's right for them, ffs.
 
+1 to everyone. All ISP's seem to miss the pot when argueing their pricing

if I download 1GB data @ 94857239458638o493 kbps or if I download it @ 1kbps. Its still 1 GB of data I am allowed to use because I shelled out the R70+ for it (talking ADSL)

So 10 GB data on a voice combined phone being less expensive to the data only portion is ****ed up (yes, I swore)
 
Oh and BTW, if their arguement is how fast you can download/upload, they should make the packages UNCAPPED instead of making you pay per GB.

Either I pay per GB and can download at 54mbps or 2mbps wherever my point terminates into, or make it uncapped and give me x kbps
 
AcidRaZor said:
Oh and BTW, if their arguement is how fast you can download/upload, they should make the packages UNCAPPED instead of making you pay per GB.
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True, not only that, 3mbit/s isn't something the average joe or familyw ould be fussed about, many houses want something that can be shared between a few ppl that's good enough for homework, email, banking etc; They should seriously consider lower speed/lower pricing options for small users.
 
Telkom offers prepaid.

CellC offers prepaid.

Vodacom offers prepaid.

MTN offers prepaid.

With cellphones you just need to have a cellular handset.

With Telkom you need a handset and a fixed line.

Why can't Neotel offer a prepaid service where the customer buys the neotel device and stays on prepaid? Blacklisted people will welcome this option.

It might be that prices will drop after June (with Seacom) but Neotel already have SAT3 access, why can't they start things off by offering cheaper internet with larger caps? :confused:

And why do their coverage maps change so much? Now I won't touch them, seeing that their coverage is dynamic and not static.
 
The_Librarian said:
Telkom offers prepaid.


Why can't neotel offer a prepaid service where the customer buys the neotel device and stays on prepaid? Blacklisted people will welcome this option.
.
Click to expand...

that's probably why they want contracts
 
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