For me too, while 4.78Mbps is certainly nothing to complain about, I think something has changed.
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Network Issues since January 1 - Western Cape
- Thread starter Piesang
- Start date
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Still no call back from the network department.
Upload speed particularly bad today.
Upload speed particularly bad today.
| . | 2010/12/30 | 2011/01/02 | 2011/01/03 | 2011/01/04 | 2011/01/05 | 2011/01/06 | 2011/01/07 | 2011/01/08 |
| RSSI (dBm) | -87 | -90 | -92 | -87 | -94 | -93 | -91 | -89 |
| Speedtest.net JHB | Cell-C | Vodacom | Vodacom | Cell-C | Cell-C | Cell-C | Vodacom | Cell-C |
| Ping (ms) | 90 | 98 | 98 | 97 | 94 | 107 | 96 | 123 |
| Download (Mbps) | 8.25 | 2.72 | 1.51 | 4.32 | 8.00 | 4.78 | 3.54 | 5.11 |
| Upload (Mbps) | 1.70 | 1.01 | 0.99 | 1.34 | 0.52 | 0.87 | 1.3 | 0.28 |
| Speedtest.net London | Namesco | Namesco | TranceFM | Namesco | Namesco | Namesco | TranceFM | Namesco |
| Ping (ms) | 640 | 710 | 336 | 674 | 673 | 635 | 347 | 677 |
| Download (Mbps) | 5.31 | 3.80 | 1.51 | 4.65 | 3.60 | 3.41 | 1.97 | 3.99 |
| Upload (Mbps) | 0.77 | 0.53 | 0.18 | 0.64 | 0.60 | 0.76 | 0.59 | 0.38 |
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After a record low upload speed of 0.04Mbps on 2011/01/14 and still not hearing back from the network department after two weeks I called 140 this morning, gave them my reference number and asked for an update.
The query was closed on 2011/01/06. I am very disappointed.
I asked the agent to re-open the query but he first wanted to go through my dashboard settings with me, I obliged and we made sure the connection type was 'RAS (modem)' and he then made me change from automatic network selection to manual network selection, and then said it should be better now and wanted to end the call.
I protested saying we hadn't actually changed anything since I have never seen my modem roaming on Vodacom. I asked him to hang on and I did a quick speedtest and still only got around 0.4Mbps upload. I asked him again to re-open the query and he said he first needs to make a follow up call to me later today.
Well I never did get that follow up call, so I assume my original query remains closed.
Yes Dammit! Why have an online complaint tool, when there's no one on the other side of the web form! I have now used this channel twice... the only response I get is:
Dear ...,
We're on top of your complaint and will contact you shortly. Once we have resolved your complaint, we'll publish it on the site.
Thanks to your feedback we can build a better Cell C. The power is in your hands.
Glad to be of service,
The Cell C Team
Is it back to CellC of old... Morgenster Brackenfell, in fact most of Brackenfell is a disaster zone, and if I look carefully it appears that CT based problems are not priority as the tech teams are all cruising around JHB...
THE POWER IS NOT IN MY HANDS!
Just in case you missed it in other threads:
Cape Town -Brackenfell - Morgenster Heights, Vredekloof and Protea Heights
Issues: Poor data throughput, often none even when connected, constant disconnections
Cape Town -Brackenfell - Morgenster Heights, Vredekloof and Protea Heights
Issues: Poor data throughput, often none even when connected, constant disconnections
Stellenbosch University campus area. Disconnects every 10 minutes. Pathetic speeds. Feels worse than using a 28.8kbps dialup modem. I bought the prepaid option for R3k, so hopefully this is not what I have to deal with from now on... Also the CellC Shop in Eikestad mall is not selling the modems/sims at the moment, claiming the Stellenbosch area will be out of action "for months".
Frequent disconnects and poor upload speed since around January 1 near N1 City, Goodwood, cell ID 40541.
vielleicht
Member
Exactly the same experience
My attempted purchase of the Cell C USB Speed Stick yesterday in the Stellenbosch branch was also aborted after the salesperson indicated (in a roundabout way, admittedly) a seemingly extensive period of low quality connections. However, it would seem rather poor business to neglect a probably highly profitable market in the university town for months, nor that it should take so long to resolve any network problem whatsoever, so that I find it rather difficult to believe the predictions from the Cell C staff in Stellenbosch. (Given the lack of quality of service from my current provider, though, "irony" is a relevant term when optimism, such in that last sentence, is used to defray concerns.)
My attempted purchase of the Cell C USB Speed Stick yesterday in the Stellenbosch branch was also aborted after the salesperson indicated (in a roundabout way, admittedly) a seemingly extensive period of low quality connections. However, it would seem rather poor business to neglect a probably highly profitable market in the university town for months, nor that it should take so long to resolve any network problem whatsoever, so that I find it rather difficult to believe the predictions from the Cell C staff in Stellenbosch. (Given the lack of quality of service from my current provider, though, "irony" is a relevant term when optimism, such in that last sentence, is used to defray concerns.)
fsgoldstein
Member
Frequent disconnects and poor upload speed at Midwood Avenue, Claremont 7708 in Cape Town. Cell IDs I have noted are 40391 and 40081.
Pathetic upload speeds (0.13 Mbps) in Plumstead, Cape Town. Since December last year. Cell ID 40411. Corner Ophir and Holmdene Roads. Also frequent disconnects.
MDE
Expert Member
greg_SA
Expert Member
The issues in Durbanville seem to be sorted out... no more disconnects, and good download speed - upload is still pretty slow 
You'll need a healthy bank balance too... VC will welcome you back with open arms though!
MDE
Expert Member
Still really bad Claremont, Livingstone Tower.
http://www.speedtest.net/result/1151462341.png
Was when first started getting over 6Mb/s
http://www.speedtest.net/result/1151462341.png
Was when first started getting over 6Mb/s
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