New Webafrica Network Migration

WebAfrica Helper

Web Africa representative
Joined
Apr 2, 2012
Messages
2,078
Webafrica wants to know your feedback about our new shiny network: :)

As reported by My Broadband in May, Webafrica is in the process of migrating to our own infrastructure.

The platform is now ready and we have started quietly migrating some of our own staff accounts in the background in order to test it out. We are seeing rather pleasing results on the new Webafrica network, so far.

The next phase of the project is to start moving over our live customers. We plan to roll out the new network in stages, and each area will be notified via email before anything happens.

Why is Webafrica launching our own network:

We are moving to allow us to provide the best possible service to our customers. We anticipate that most customers won’t notice the changeover at all, initially. The major advantage for our customers is that we have a lot more control over the various components involved in getting your internet to you – which means we can ensure a superior user experience from activation to dealing with support to watching the next GoT spin-off.

When will we move customers to the new Webafrica Network:

We will be rolling out the migration to the new Webafrica network over the month of June and we anticipate that all areas will be moved over by mid-July. The first batch of customers to move will be our Cape Town Frogfoot users.

What to Expect during the migration:

We expect a few minutes of downtime as the providers are cut over. Thereafter, the router should reconnect without the customer having to do anything. Migrations are set to take place daily and a downtime of no more than 10 minutes per customer is expected.

What’s Next:

We will be sending out communications to the first batch of customers shortly, informing them of the impending changes. We are asking for clients to comment on the experience on this thread so that we can centrally track and identify any issues to be resolved as quickly as possible.

We expect to see an overall improvement in download and upload speeds as the migration takes hold.

The world of tech is constantly evolving and we need to be constantly updating our systems and working relationships in order to keep ourselves (and our customers) abreast of the changes as they happen. As always, Webafrica strives to stay at the forefront of internet technology.

Share your experience:

If you are one of our customers who has been moved over to our new network, we would love to hear about how the migration went for you. Your comments and feedback (positive or negative) will help us to track and identify any issues which may come up during the migration.
 
Last edited:

WebAfrica Helper

Web Africa representative
Joined
Apr 2, 2012
Messages
2,078
Update:
:thumbsup: We have successfully migrated the first batch of FrogFoot Fibre clients, over to our new network in the Kirstenhof and Bergvliet areas.
 
Last edited:

WebAfrica Helper

Web Africa representative
Joined
Apr 2, 2012
Messages
2,078
Update:

:thumbsup: We have successfully migrated the second batch of FrogFoot Fibre clients, over to our new network in the Parklands area.
 

Veck

Well-Known Member
Joined
Oct 1, 2017
Messages
150
Would this in any way make it possible for your entry level fiber package users not to get FUP'ed? Will the new "shiny" network allow a user to download a series on Netflix and then not experience broken ADSL speeds for the rest of the month ?
 

Flamer283

Well-Known Member
Joined
Aug 28, 2014
Messages
232
Update:

:thumbsup: We have successfully migrated the second batch of FrogFoot Fibre clients, over to our new network in the Parklands area.
Just a few questions I have on the migration:

How many clients are being switched over per batch?
Will the migration change our packages in any way, like Shaped or unthrottled?
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
13,671
Just a few questions I have on the migration:

How many clients are being switched over per batch?
Will the migration change our packages in any way, like Shaped or unthrottled?
Interesting question because the new webafrica network means they will be managing their own IPC bandwidth for their own network and no longer be using IS so wonder how that will affect Openserve FUP limits. :unsure:
 

walan

Member
Joined
Nov 11, 2005
Messages
21
Hi Guys,

The first 2 batches were 160 and a little over 400. The batches will get bigger now that we have some traffic volume flowing.
Here is a look at the usage last night.
1560574825623.png

On the FUP question for our Openserve products, I can't comment now... but watch this space. We have some great plans we are working on!
 

MightyQuin

Honorary Master
Joined
Oct 6, 2010
Messages
13,455
Webafrica wants to know your feedback about our new shiny network: :)

As reported by My Broadbandin May, Webafrica is in the process of migrating to our own infrastructure.

The platform is now ready and we have started quietly migrating some of our own staff accounts in the background in order to test it out. We are seeing rather pleasing results on the new Webafrica network, so far.

The next phase of the project is to start moving over our live customers. We plan to roll out the new network in stages, and each area will be notified via email before anything happens.

Why is Webafrica launching our own network:

We are moving to allow us to provide the best possible service to our customers. We anticipate that most customers won’t notice the changeover at all, initially. The major advantage for our customers is that we have a lot more control over the various components involved in getting your internet to you – which means we can ensure a superior user experience from activation to dealing with support to watching the next GoT spin-off.

When will we move customers to the new Webafrica Network:

We will be rolling out the migration to the new Webafrica network over the month of June and we anticipate that all areas will be moved over by mid-July. The first batch of customers to move will be our Cape Town Frogfoot users.

What to Expect during the migration:

We expect a few minutes of downtime as the providers are cut over. Thereafter, the router should reconnect without the customer having to do anything. Migrations are set to take place daily and a downtime of no more than 10 minutes per customer is expected.

What’s Next:

We will be sending out communications to the first batch of customers shortly, informing them of the impending changes. We are asking for clients to comment on the experience on this thread so that we can centrally track and identify any issues to be resolved as quickly as possible.

We expect to see an overall improvement in download and upload speeds as the migration takes hold.

The world of tech is constantly evolving and we need to be constantly updating our systems and working relationships in order to keep ourselves (and our customers) abreast of the changes as they happen. As always, Webafrica strives to stay at the forefront of internet technology.

Share your experience:

If you are one of our customers who has been moved over to our new network, we would love to hear about how the migration went for you. Your comments and feedback (positive or negative) will help us to track and identify any issues which may come up during the migration.
As a VAR of WebAfrica for many years...and a survivor of the Gridhost/1Grid "split"...I find it quite disconcerting that I as yet have to receive any notification directly from WA re. this change.

Any reason for that?
 

walan

Member
Joined
Nov 11, 2005
Messages
21
Hi MightyQuin

Thanks for the feedback and I hear you, we can and should do more on the comms side. We have had a few articles published around it and some blog posts but I fully agree a more direct communication strategy is in order. Let me take this up internally and discuss with the team.

We have done everything in our power to ensure that the move is as seamless as possible requiring no user changes, but as above I do agree with you.
 

blunt

Expert Member
Joined
May 1, 2006
Messages
2,325
Any details on your new network - what peering partners etc.
 

Pure_Acid

Senior Member
Joined
Nov 30, 2006
Messages
628
Update:

:thumbsup: We have successfully migrated the second batch of FrogFoot Fibre clients, over to our new network in the Parklands area.
I can not say that i am delighted by this change over...

200mb/200mb line with web africa / frogfoot parklands area.......

How is this even a thing :(

 
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