Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

  • Total voters
    126
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@CW, any chance of us getting data rollover on capped accounts? I don't want to jump ship, but Vox's infinite rollover and your extended network issues is making it a little tempting to switch to Vox.
 
Electric said:
It doesn't so I won't :)
I don't want to kick someone when they're down.
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Trust me, no 1 is hurting over this more than those paying for a service and not getting it.

I decided to stop complaining and support CW and give them a chance
 
Gboss said:
I decided to stop complaining and support CW and give them a chance
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I still have good faith in CW hence my continued support.

If its not working for you then try something else. There is really no need to go pattern hate-on-my-previous-girl-friend: KISS it.
 
I supported them for 2 months, there has been no improvement at all so far. I have already canceled but IF they manage to sort things out before the 18th then I will stay, otherwise I am going with another ISP.

As things are at the moment I can't even see my usage on a capped account...reported it on the 1st and it's now the 12th. Still not fixed.
 
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Rohan said:
I supported them for 2 months, there has been no improvement at all so far. I have already canceled but IF they manage to sort things out before the 18th then I will stay, otherwise I am going with another ISP.
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The networking bit is taking a little bit longer to sort out but I am sure they are busy working on it as we speak. I've had improvements so far except for a couple of days.
 
I understand supporting people when they have the occasional problem. But if it lasts for more than a month is time to move on unless they offer a discount.
 
Leatherman said:
So everybody that post negative is now a Troll?
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Sorry, I tried to add the "sarcastic" smiley in that post but it wasn't there.
On a serious note, if you are a CW customer and you post negatively then thats feedback, if your not a CW customer then thats trolling.
Something I do on the OW thread whenever I get a chance :p
 
Call me what you want, but i left a couple of months ago because of unresolved issues. It's not my place to criticize, but now, months down the line it looks like things still haven't really improved, so looking back, it seems i made the right decision to move on. YMMV

Cheers
 
snail112 said:
TROLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOL :D
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Well I for one hope they get their act together, I would much rather support them then the guys taking my money at the moment.
That being said the first month I were with them everything worked out marvelous, second one not so much and my wife and kids expect me to keep their streaming seamlessly. Been married for 27 years and not about to screw that up for any ISP.
 
Leatherman said:
Well I for one hope they get their act together, I would much rather support them then the guys taking my money at the moment.
That being said the first month I were with them everything worked out marvelous, second one not so much and my wife and kids expect me to keep their streaming seamlessly. Been married for 27 years and not about to screw that up for any ISP.
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CW has up to 17/18 Dec to fix the network. If not, I, unfortunately, have to move on. I am not paying another month for an account that does not work like advertised.
 
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