Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

  • Total voters
    126
Status
Not open for further replies.
Jimmy said:
Uhm, a Crystalweb rep told me (on live chat) that my one line is behaving bad because it was on a different DP unit than the other line... Guess it was false information?
Click to expand...

We do not supply false information to our customers. You can PM me if you feel we have done this. :eek:
 
Jimmy said:
Uhm, a Crystalweb rep told me (on live chat) that my one line is behaving bad because it was on a different DP unit than the other line... Guess it was false information?
Click to expand...

IMAX units are susceptible to congestion compared to ISAM/MSAN units. As it depends on the fibre capacity coming into the unit.

EDIT: Different DP's can run to different exchanges as well - So that could also be the case.
 
Crystal Web said:
Nah.

FYI, did you read the response in the red-thread about us being a non-entity, not a threat, and a niche player? I found it quite amusing. :D
Click to expand...

I didn't... but yeah sure. They were a non-entity not so long ago too ;)

btw - customer login link on your landing page is still fooked.
Is there a way I can see what my line is syncing at remotely?
 
Sinbad said:
I didn't... but yeah sure. They were a non-entity not so long ago too ;)

btw - customer login link on your landing page is still fooked.
Is there a way I can see what my line is syncing at remotely?
Click to expand...

Thanks. I know about that. We have the DNS setup in some odd ways at the moment for various reasons. We'll be pushing the new portal either tonight or tomorrow with some basic info as a beta. Won't do line sync at the moment. Reason being, we're getting some really silly data from Telkom about sync rates at the moment.
 
ghostR said:
IMAX units are susceptible to congestion compared to ISAM/MSAN units. As it depends on the fibre capacity coming into the unit.

EDIT: Different DP's can run to different exchanges as well - So that could also be the case.
Click to expand...
Yep, or even different DSLAMs or IMAXs within the same exchange (as you know!).

So the CW rep was not providing false information.
 
MickeyD said:
Yep, or even different DSLAMs or IMAXs within the same exchange (as you know!).

So the CW rep was not providing false information.
Click to expand...

So going back to my original question... wtf can I do because im tired of getting 0.2mbps during certain times of the day...
 
Jimmy said:
So going back to my original question... wtf can I do because im tired of getting 0.2mbps during certain times of the day...
Click to expand...
Is your ADSL line with Telkom or CW? All you can do is log a fault and complain about exchange congestion.

And then pray that Telkom has funds available to upgrade the backhaul links at that specific exchange.
 
MickeyD said:
Is your ADSL line with Telkom or CW? All you can do is log a fault and complain about exchange congestion.

And then pray that Telkom has funds available to upgrade the backhaul links at that specific exchange.
Click to expand...

Yeah my line is with Crystalweb and thanks for the reply.
 
MickeyD said:
Is your ADSL line with Telkom or CW? All you can do is log a fault and complain about exchange congestion.

And then pray that Telkom has funds available to upgrade the backhaul links at that specific exchange.
Click to expand...

One thing that should be noted, is that if a line is with us, we try to go over and above to determine what the problem may be, before we blame Telkom congestion. Oftentimes other problems can manifest themselves as having symptoms of congestion, when in fact the port itself was simply faulty, for example. So we do thorough checks on this for customers who have their lines migrated, before blaming Telkom, who often take a lot of unnecessary flak.
 
Crystal Web said:
One thing that should be noted, is that if a line is with us, we try to go over and above to determine what the problem may be, before we blame Telkom congestion. Oftentimes other problems can manifest themselves as having symptoms of congestion, when in fact the port itself was simply faulty, for example. So we do thorough checks on this for customers who have their lines migrated, before blaming Telkom, who often take a lot of unnecessary flak.
Click to expand...
Naaice and very true. I'm also sure that Telkom would tell you (and not us customers) whether that specific DSLAM/IMAX/MSAN/ISAM is congested as they have real time traffic logs monitoring congestion.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X