Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

  • Total voters
    126
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Crystal Web said:
This is only since your line upgrade, Sinbad. I can assure you it's not broken on our end. I suspect this sync is not right for you - we may need to move you back to 10Mbps.
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Yeah I know that but I don't understand why speed tests work fine. If the line wasn't happy surely they'd be affected too?
D3 update came down at line speed too.
 
Either Telkom has the quickest turn around time ever...or I just happen to have logged the incident on the same day they fixed it. Was 7ms across the board again last night. Bliss :D
 
Sinbad said:
Yeah I know that but I don't understand why speed tests work fine. If the line wasn't happy surely they'd be affected too?
D3 update came down at line speed too.
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Have you tried with a different ISP? My Netflix was also crappy this weekend on both Vox and Crystal Web.
 
Sorry for that, I was replying on your very first post (had a brain fart):D

What would the download threshold be per month on the 10mbps ADSL uncapped package?
 
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Fearlessdp said:
Sorry for that, I was replying on your very first post (had a brain fart):D

What would the download threshold be per month on the 10mbps package?
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My sincere apologies. That first post needs to be updated. Please use the FAQ on our website to see the product breakdowns as we recently (last Friday) updated our product range. :)

http://www.crystalweb.co.za/faq.php
 
@CW: I thought you guys actually hired a voice over actor for the vid on your site, until I heard him/it say "Telkom ADSL", sounded like Microsoft Sam. Nice job, almost had me fooled.
 
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Gatsby said:
I though you guys actually hired a voice over actor for the vid on your site, until I heard him/it say "Telkom ADSL", sounded like Microsoft Sam. Nice job, almost had me fooled.
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We did, but we was a little dyslexic, and rather than have him redo it, we simply edited the audio file. :o
 
Crystal Web said:
We did, but we was a little dyslexic, and rather than have him redo it, we simply edited the audio file. :o
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LOL, if you are serious.

Was gonna make a joke about shoddy editing in the original post but now it seems mean.

haha...love it.
 
Gatsby said:
LOL, if you are serious.

Was gonna make a joke about shoddy editing in the original post but now it seems mean.

haha...love it.
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If I'd have edited it myself I'd have done a far better job but I left it to the skivvies instead as I was far too busy on other stuff. Needed far more attenuation on the volume editing there.
 
Hey guys, please add in some of your configuration information to your FAQ if possible, like what DNS servers you currently use. I couldn't remember what they were this morning while trying to troubleshoot a download that was failing on me.
 
CataclysmZA said:
Hey guys, please add in some of your configuration information to your FAQ if possible, like what DNS servers you currently use. I couldn't remember what they were this morning while trying to troubleshoot a download that was failing on me.
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Great idea, thanks. I will add a separate FAQ for that to keep it clean and easy to use. I actually already have this being populated over our support infrastructure for easy self service as well.
 
Gatsby said:
Done...wanna see that number 1 spot go to somebody who deserves it.
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Well, we got it the last time around, but our results weren't published for some reason. Hoping this time they will be, even if we're not #1. :)
 
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