Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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DISCLAIMER: All my previous posts have to some degree or the other been of a sarcastic nature. No comments, posts, thoughts or sarcasm can be used against me in a court of law. By way of reading this you have accepted the terms and conditions.
 
Could someone please send me an invite to nzbsa. Would be much appreciated ;)
Someone on another thread promised me an invite, but I didn't receive it :(
 
Been with crystal web for about 2 months.

First night was quite a mess up on my side.I was connecting using a mweb technicolor router. Dam thing kept putting my mweb settings back without me noticing. I went bezerk at crystalweb for the slow connection, meanwhile i hadnt even been connecting to them. Their support and patience with me after hours was great. felt like a dumbass.

Havnt had a days problem since then. Previously struggled to stream 360p on youtube. Now watching 720p works like a charm. This is on their 2meg package. havnt had an issue downloading or gaming either. Ive been with telkom, afrihost, and mweb. So far crystaweb has impressed me
 
Vlad_M said:
I thought the management (the CEO, in fact) answered my ticket to begin with?

I don't see why you're so surprised to see me assume you're lying - you blatantly lied to me when you convinced me that you can provide an uncapped 20Mbps service?
Click to expand...

We are frequently reminded on this forum that ADSL is a best effort service. From what I've seen, they are trying. If you really think a couple of hundred rand is worth going to court over, I'd love to see the outcome, especially since the onus will be on you to prove what ever service you are using is not the problem (i.e. newsgroups, torrents etc.). I'd bet the first hour or two with a lawyer will cost you more than the account - if he's any good.

Personally, I've cancelled my account - but because of their service, I'd consider them again in the future once I see the issues they've had the past week and a bit have been resolved
 
Sweet. didn't know sabznb includes rss filtering via regex...

// approves.
 
Gboss said:
It would have at least blocked those that are trying to see what your seeding, or would it not?
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This seemed more like a targeted hunt so if SAFACT IP addresses were blocked from the torrent then they would just use their home ADSL or 3G so I doubt Peerblock would have been effective.
 
15GB download underway (thanks Blizzard for not putting files on the DVD), looks like it's gonna take all night
 
Vlad_M said:
Whether they are trying or not is irrelevant. I am annoyed because I specifically asked them, on two separate occasions, whether they are ready to provide a 20Mbps service on their network. The answer was always yes. I activated the service on the 1st of November, and never, ever got 20Mbps performance on any protocol. I have used only 167GB of data so far - on TI, WA, even OW accounts I am well into the 400s at this time of month.

The "transparent and fair" story is a load of hogwash, too. The moment I pointed out that they are not meeting their end of the deal, while I met mine, they pointed me to the T's and C's (same ones as any other ISP, which they claim they want to be different from) and refused a refund. Probably because their cash flow is nonexistent, due to the fact that they have very few premium clients - which is evident from this thread alone, where most subscribers are using 2 and 4Mbps accounts.

Also worth noting is that they are charging the same price an established, working ISP charges, even though it is blatantly obvious that they are far from a working business, rather just a bandwidth reseller on a sub-standard backbone and without a budget to establish a provision for high-end clients (but only too willing to take the money).

Yes, we all know it would be difficult to prove. You assume that I would have to retain legal services just for this, which is not the case (as you know). I wouldn't incur any cost, but that's besides the point. I also don't want to destroy a business even before it's taken off, but I hate being taken for a ride - with a friendly, smiling facade, while all along they know they can't provide what they are charging me for. School fees, I guess, for me - I should have done more research before buying into the forum hype - but I guarantee you that with this kind of business ethics they won't get very far.
Click to expand...

You make too many assumptions to justify your own self righteousness
 
My 4Meg line suddenly feels so slow compared to Vlad_M's 20meg.
I'm so humbled NOT
 
Vlad_M said:
.
Click to expand...

You do realise:

1. Mods can still see your original reply
2. OMB already has it qouted
3. And me now

Vlad_M said:
Whether they are trying or not is irrelevant. I am annoyed because I specifically asked them, on two separate occasions, whether they are ready to provide a 20Mbps service on their network. The answer was always yes. I activated the service on the 1st of November, and never, ever got 20Mbps performance on any protocol. I have used only 167GB of data so far - on TI, WA, even OW accounts I am well into the 400s at this time of month.

The "transparent and fair" story is a load of hogwash, too. The moment I pointed out that they are not meeting their end of the deal, while I met mine, they pointed me to the T's and C's (same ones as any other ISP, which they claim they want to be different from) and refused a refund. Probably because their cash flow is nonexistent, due to the fact that they have very few premium clients - which is evident from this thread alone, where most subscribers are using 2 and 4Mbps accounts.

Also worth noting is that they are charging the same price an established, working ISP charges, even though it is blatantly obvious that they are far from a working business, rather just a bandwidth reseller on a sub-standard backbone and without a budget to establish a provision for high-end clients (but only too willing to take the money).

Yes, we all know it would be difficult to prove. You assume that I would have to retain legal services just for this, which is not the case (as you know). I wouldn't incur any cost, but that's besides the point. I also don't want to destroy a business even before it's taken off, but I hate being taken for a ride - with a friendly, smiling facade, while all along they know they can't provide what they are charging me for. School fees, I guess, for me - I should have done more research before buying into the forum hype - but I guarantee you that with this kind of business ethics they won't get very far.
Click to expand...
 
And my Internet took another dive tonight, everything is dead even if I change over to afrihost. Could this be an issue if I have changed over from a 2meg to a 4meg? Happens generally at night, for the past few days.
 
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