Official Crystal Web ADSL performance feedback thread Part 2...

[Paul Hjul]

Not for November.

Okay cool, was a little confused for a sec

 

[Necuno]

CW doing movember?

 

[Paul Hjul]

CW doing movember?

I asked our Chief Barking Officer and she scowled at me
Gladys has said that every month is Mo month

Check with DJ on his take?

 

[slvR]

My neighbourhood is set to get Telkom Fibre when it's commercially launched (end November?) looking forward to seeing the insane pricing from Telkom and whatever Crystal Web has to offer

 

[Crystal Web]

OK, usernames are all done, and will be sent out shortly. If you need your username sent to an alternate email address, please let us know on live support quickly and we'll change it for you.

News server will also be back up this afternoon.

 

[Gboss]

Simple enough answer,
Signed up and Paying now.
Also, shots to Gboss - used your referral code.
ktx bye

Much obliged kind sir

 

[balky]

OK, usernames are all done, and will be sent out shortly. If you need your username sent to an alternate email address, please let us know on live support quickly and we'll change it for you.

News server will also be back up this afternoon.

Will the current session be terminated (I'm not at home right now)?

Will the news server login details also change?

 

[Gboss]

Have we launched yet?

 

[Madaboutbullterriers]

OK, usernames are all done, and will be sent out shortly. If you need your username sent to an alternate email address, please let us know on live support quickly and we'll change it for you.

News server will also be back up this afternoon.

I cannot access live chat from work - I will be okay as long as they are sent out before 3.30pm otherwise can I contact you guys telephonically when I get home?

 

[xrapidx]

Form submitted

 

[Sharkykzn]

News server will also be back up this afternoon.

Great to hear, just fired up SABnzbd a while ago, and remembered it was still down. Will the access details also change?

 

[Crystal Web]

Will the current session be terminated (I'm not at home right now)?

Will the news server login details also change?

Your current session won't end, and we've enabled the new details to be active today. The news server access details will change.

Email is going out in 5 minutes.

 

[Jimmy]

I have a question - what can cause me to have packet loss on my 2nd hop(to the exchange) when doing a tracert?

 

[Crystal Web]

I have a question - what can cause me to have packet loss on my 2nd hop(to the exchange) when doing a tracert?

A line fault, exchange congestion, poor wireless signal (if it stems from the first hop), poor internal cabling, faulty router.

More than likely exchange congestion though.

 

[Jimmy]

A line fault, exchange congestion, poor wireless signal (if it stems from the first hop), poor internal cabling, faulty router.

More than likely exchange congestion though.

Thought as much...

 

[slvR]

Email received, getting incorrect username and password for the news server, is this because the auth server is down or should I contact support?

 

[Crystal Web]

Email received, getting incorrect username and password for the news server, is this because the auth server is down or should I contact support?

It's busy beefing up its engines as we speak - give it 5 minutes.

 

[Sharkykzn]

Are the new News server logins active now, or will only be going live later?

 

[Anthro]

It's busy beefing up its engines as we speak - give it 5 minutes.

Emails going out in staggered form ?
Don't have my email as of yet (fresh sign up)

 

[Crystal Web]

Are the new News server logins active now, or will only be going live later?

Can you talk to us on live chat quick?

We're seeing the authentication being done, but the response may not be 100%. Would be good to troubleshoot it quickly if you can.