Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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Just spotted one issue on the new fix with slow nntp and p2p. Looks like one of the rules are kicking in erroneously which is always the risk when rushing to fix something.

Will try to resolve this tonight for the customers affected.
 
Crystal Web said:
Just spotted one issue on the new fix with slow nntp and p2p. Looks like one of the rules are kicking in erroneously which is always the risk when rushing to fix something.

Will try to resolve this tonight for the customers affected.
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Much appreciated. I did power down my router for a few minutes and tried again but still getting slow speed. Will wait patiently for the new fix. :)
 
Mine is also all over the place, forgot I'm out for dinner tonight, so can't get on chat.

I'll give it a few more days to get resolved, but then need to find something else :(
 
Thanks support! I was struggling with sub 100 KB/s downloads, after powering off my router for a couple of minutes I'm back to 386-411 KB/s speed. Thanks again guys!
 
althex said:
Thanks support! I was struggling with sub 100 KB/s downloads, after powering off my router for a couple of minutes I'm back to 386-411 KB/s speed. Thanks again guys!
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We're those poor download speeds for any download or something specific?

Testmy speedtest shows 61kB/s for the 25MB file, using a 4Mbps line.
 
RoMark said:
We're those poor download speeds for any download or something specific?

Testmy speedtest shows 61kB/s for the 25MB file, using a 4Mbps line.
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I was trying to download a new driver from Nvidia's UK site when I got slow download speed, but I didn't tell support it was that specific file. Here's my Testmy result of a 25mb file on a 4Mbps account. http://testmy.net/IXPZYFw.png
This was my result before http://testmy.net/6QYchz2.png
 
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Much better on HTTP :D
http download.jpg

NNTP not quite line speed but better than before :)
nzb.PNG


Looks like the fix is working for me, thanks Captain Support
 
Guys, we do not, and never will use testmy as any sort of official resource for, well, anything. Numerous reasons for this, and none have to do with priorities of any sort as many of you may know considering our openness about speedtests in the past and their lack of priorities. Speedtests in general are terrible benchmarks for support with us because of this. Real world performance is a better indicator.

Right now, those who reported issues and who were moved on to a temp IP range will see some slow throughput on download protocols after a certain threshold. A rule is kicking in as I previously mentioned. We're working getting this removed now. Was absolutely necessary as something went a bit awry on the network earlier today and caused some serious slowdowns for some customers in overall performance.

Rather than let everyone have a terrible experience we moved guys over very quickly to help mitigate the problem. So if you can hold tight for just a while and we will have you sorted asap. It's only temporary, and only for some customers right now, and only done to ensure that you don't have a terrible experience overall.
 
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Crystal Web said:
Guys, we do not, and never will use testmy as any sort of official resource for, well, anything. Numerous reasons for this, and none have to do with priorities of any sort as many of you may know considering our openness about speedtests in the past and their lack of priorities. Speedtests in general are terrible benchmarks for support with us because of this. Real world performance is a better indicator.

Right now, those who reported issues and who were moved on to a temp IP range will see some slow throughput on download protocols after a certain threshold. A rule is kicking in as I previously mentioned. We're working getting this removed now.
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That's why I used Nvidia's site as my benchmark and Testmy as an afterthought
 
I will refrain from posting, till tomorrow.
My current mood might just influence my judgement and what I will say.
 
Crystal Web said:
Or perhaps I need to change the analogy a bit - it's like asking McDonalds why Heinz make their ketchup so sweet. Yes, McDonalds use Heinz ketchup, but only Heinz can answer the question, and the best person to ask the question is the guy eating the Heinz ketchup.
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Lets say we're in CANland and CANgov has set things up so that all burger franchises must use Heinz ketchup. Heinz ketchup is way too sweet and makes McDonalds burgers taste weird.

Burgerking burgers taste fine even though they are also forced to use Heinz ketchup.

Maybe Burgerking has some has some special spice that makes the Heinz not taste so bad?
 
mugen said:
Heinz ketchup is way too sweet and makes McDonalds burgers taste weird.
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Except for the vast majority this is not the case - they don't find it weird, and don't think it's too sweet.

mugen said:
Burgerking burgers taste fine even though they are also forced to use Heinz ketchup.
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According to that individual, perhaps. Others reckon Burger King is horrid and prefer their McDonalds.

mugen said:
Maybe Burgerking has some has some special spice that makes the Heinz not taste so bad?
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Not possible. To make this truly analogous, adding anything to the sauce is not physically possible.

There's a clear separation between the networks that is often not quite understood by customers. Telkom have their network and we cannot interfere with it. ISPs have our networks, and because Telkom's network sits before ours, it can absolutely cause problems. Like today where a certain link that shall not be named just about crawled to a halt and we had to change things around here to compensate.

As per the previous post where I further clarified how it works, all that's happening from the exchanges is the IP ranges populate over the Telkom network so Telkom know how and where to route the data. There are no shapers or other equipment from an ISP there, and no scaled payment to get better access either. If ISPs had to place equipment in every exchange in SA, you'd be paying a lot more for internet, but it becomes a very interesting discussion about facilities leasing at that point and whether Telkom should relinquish some control over to ISPs to allow us to manage our own last mile networks on their equipment. There is no point however in an ISP having equipment at a Telkom exchange given the current way the networks operate.
 
aborg said:
This is surely changing with FTTH...Telkom will play ketchup here, pardon the pun.
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FTTH will change things, absolutely. But realistic time-frames should be used here. You're looking at a good 2 years before you see proper FTTH traction. But remember, you have to cover that capital investment for fibre as well. This is where facilities leasing could have played such a big role 3, 4 years ago.
 
29.5809138175100088 41.177.xx.xx 2014-11-06 16:41:45 +0200
29.5781855154782534 105.233.xx.xx 2014-11-06 16:31:44 +0200

Just LOVE how automated Mikrotik is. Reboot of router NEVER required. :D
 
1 hour later :( warrapened :'(

what happen.PNG

EDIT: 15min later we back up again /confused

confused.PNG\

RE_EDIT: I'm going to bed :'(

seesaw.PNG
 
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