Are you satisfied with your Crystal Web account?


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and since I haven't used my account for nearly 2 weeks, did I win most profitable client yet

You have a helluva long way to go to get that prize. :D

or did my download spree a few weeks back put me into the "watch" list

You mean the 50GB to 102GB per day usage spree?

We're still recovering a bit from that. Keep on keeping on, please. :D
 
What's your monthly usage?

Capped contends p2p and nntp in business hours, which may affect the throughput. That's all. Twitch is currently only single threading and not getting full speed at all times but is usually really solid on capped. Busy working on this one on capped - no hassles on uncapped. Gaming is super - not sure when last we had a proper support query relating to gaming that was related to our network. We really do look after gamers.

My suggestion for streamers and gamers - choose uncapped and schedule the massive downloads. Our uncapped network really was designed for streamers and gamers, and there's no throttling. For big downloaders who want full speed at most times, look at capped instead. We'll be introducing new products in the coming days to fill the gaps in the range though. There will be an account type to suit all needs, no matter what.

About 300gb a month. I was looking at going with your 1500gb package. The problem is that the family use it so there is a bunch of stuff happening at any time of day. How much of a reduction are we talking? I also like capped because I'm sitting on a 20mb line and uncapped vdsl packages can get a bit pricey.

For me personally I just like to stream and game, so I had to know what it's like :D
 
About 300gb a month. I was looking at going with your 1500gb package. The problem is that the family use it so there is a bunch of stuff happening at any time of day. How much of a reduction are we talking? I also like capped because I'm sitting on a 20mb line and uncapped vdsl packages can get a bit pricey.

For me personally I just like to stream and game, so I had to know what it's like :D

Personally I'd suggest uncapped on that usage, but yes, it does get pricier the faster you get. On capped, nntp and p2p will shape dynamically dependent on network load at the time. Can be next to nothing - can be substantial. All depends on what's going on across the subscriber base as a whole. I prefer to be open about this so you are aware that the "unshaped" myth many ISPs perpetuate isn't really yet a reality here considering input costs and the "race to the bottom" price war that happened a few years back. Even on capped accounts, and may in fact become a cause for concern on capped in the future as speeds quickly increase and more peak load IPC is required to run large capped accounts on 40Mbps+ lines. This is the problem with IPC costing in SA at the moment.

So just be aware that someone may come and ask why torrents are not blazing during peak hours on both capped and uncapped (in the current product range) and you'll need to explain to them that it's because Crystal Web isn't yet made of money, but you're trying to help. :D
 
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Ask their support for a test account, performance is excellent on both local and international games.

And coming from Afrih0ax, you'll be surprised by CW's actual support.

The fact that this thread isn't packed with complaints and people leaving is a great start :P
 
Personally I'd suggest uncapped on that usage, but yes, it does get pricier the faster you get. On capped, nntp and p2p will shape dynamically dependent on network load at the time. Can be next to nothing - can be substantial. All depends on what's going on across the subscriber base as a whole. I prefer to be open about this so you are aware that the "unshaped" myth many ISPs perpetuate isn't really yet a reality here yet considering input costs and the "race to the bottom" price war that happened a few years back. Even on capped accounts, and may in fact become a cause for concern on capped in the future as speeds quickly increase and more peak load IPC is required to run large capped accounts on 40Mbps+ lines. This is the problem with IPC costing in SA at the moment.

So just be aware that someone may come and ask why torrents are not blazing during peak hours on both capped and uncapped (in the current product range) and you'll need to explain to them that it's because Crystal Web isn't yet made of money, but you're trying to help. :D

ha ha ha. I'll just have to soften them up gifts...I mean love. That always works right?

My usage is pretty consistent and with AH moving to capped simplified my life as I never had to worry about shaping/throttling etc. At least I thought it was, now I just want a line that functions properly :/

Do local steam downloads and windows updates count as p2p/nntp? Or are those unshaped at all times too?
 
ha ha ha. I'll just have to soften them up gifts...I mean love. That always works right?

My usage is pretty consistent and with AH moving to capped simplified my life as I never had to worry about shaping/throttling etc. At least I thought it was, now I just want a line that functions properly :/

Do local steam download and windows updates count as p2p/nntp? Or are those unshaped at all times too?

Depends on the gift, I guess. If it's flawless Netflix, Hulu, YouTube and gaming they want, then you're going to have a happy family.

On capped, those are typically unshaped unless something drastic happens. On uncapped those are higher priority than p2p but still shaped dynamically (as are all downloads on uncapped). Helps that some gaming downloads and most MS stuff is cached somewhat. But still shaped dynamically. This means they can run at full line speed at any point on uncapped, or they can run at 10% of line speed on occasion too - all depends on how busy our overall subscriber base are at the time with other downloads and so on. It is a truly dynamic shaping policy - the only one left of its kind in SA as far as we know.
 
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Steam downloads and windows updates will be shaped to a similar extent as p2p/nntp
 
Depends on the gift, I guess. If it's flawless Netflix, Hulu, YouTube and gaming they want, then you're going to have a happy family.

On capped, those are typically unshaped unless something drastic happens. On uncapped those are higher priority than p2p but still shaped dynamically (as are all downloads on uncapped). Helps that some gaming downloads and most MS stuff is cached somewhat. But still shaped dynamically. This means they can run at full line speed at any point on uncapped, or they can run at 10% of line speed on occasion too - all depends on how busy our overall subscriber base are at the time with other downloads and so on. It is a truly dynamic shaping policy - the only one left of its kind in SA as far as we know.

Was about to jump ship until I read this. So do http downloads count as p2p as well?

I just figured that since steam downloads were kept locally they wouldn't be too bad.
 
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Was about to jump ship until I read this. So do http downloads count as p2p as well?

I just figured that since steam downloads were kept locally they wouldn't be too bad.

No, http on capped is not p2p at all. However on uncapped all downloads are shaped.

Remember that a download that is local (cached) saves the ISP a few bob, but costs for the hardware to do so. It still runs over IPC, which is the single largest cost to any ISP by a long margin. So we treat downloads on uncapped fairly equally, with http getting higher priority than p2p but still shaped. This wouldn't be that much of an issue if it wasn't for the fact that these days people wrap their torrent traffic in http(s) and they can be massive. Or that gaming downloads can be 50GB+. Hence the need to ensure that it can be managed correctly on the network at all times on uncapped. On capped, it's different and http is unshaped.
 
No, http on capped is not p2p at all. However on uncapped all downloads are shaped.

Remember that a download that is local (cached) saves the ISP a few bob, but costs for the hardware to do so. It still runs over IPC, which is the single largest cost to any ISP by a long margin. So we treat downloads on uncapped fairly equally, with http getting higher priority than p2p but still shaped. This wouldn't be that much of an issue if it wasn't for the fact that these days people wrap their torrent traffic in http(s) and they can be massive. Or that gaming downloads can be 50GB+. Hence the need to ensure that it can be managed correctly on the network at all times on uncapped. On capped, it's different and http is unshaped.

Yeah I wasn't planning on doing the large game downloads during the day. Jamming up the line all day isn't fair on line or the family. But it's seriously nice for doing those smaller games that are 1-5gb in size or game updates very quickly. 20mb makes mince meat out of them.

Thanks for being honest. It's nice to know what I'm getting into. Right now though I'm going to get some shut eye and think about this again tomorrow morning.
 
Yeah I wasn't planning on doing the large game downloads during the day. Jamming up the line all day isn't fair on line or the family. But it's seriously nice for doing those smaller games that are 1-5gb in size or game updates very quickly. 20mb makes mince meat out of them.

Thanks for being honest. It's nice to know what I'm getting into. Right now though I'm going to get some shut eye and think about this again tomorrow morning.

It's nice, but it factors into the costing on our side then. We need to cost in a higher average peak Mbps per user, and it will drive the costs up. Our home uncapped is designed to allow you to get the best out of gaming, the best out of streaming, and as best as we can reasonably offer on downloads in peak periods, while allowing them to burst to line speed when possible, and downloading as close to line speed for as much of midnight to 8am as possible. Without having to throttle the account, or impose star ratings. And on the best backbone network in the country. So if you can manage to deal with downloads being shaped and finishing off in the midnight window, or scheduling them, then you've got the best uncapped account money can buy in SA right now, if we may say so ourselves. :D
 
Good morning..

While I was reading some CW feedback I wanted to ask you @Crystal Web. This fiber to home is good and well (great speeds and pings) Is all good. But (this is not a bashing ISP thing) How are the isp going to provide a service to fibre ? Its already way faster then DSL and if I am correct we going to see people download 500GB + easy with that speed, It still usages the same backbone? right so . How can one provide a 1Gbps connection with uncapped?


We already can really provide a 4mb true uncapped but what will happen to fiber. Same uncapped rules going to apply? or is the prices going to be higher because you can kinda cut out telkom line rental out of it.


Basically what I am asking is will you pay more for fibre to get better uncapped or will we see much higher prices ?



like pmR799 (1Gbps with uncapped data)

That is almost a 4mb line with mweb prem/telkom price everything included..

I am just worried that we will have fiber and all that with great speeds and still we get throttled hard


The only reason I came here to ask is.. you are the only guy that I can think of that will give me a straight answer without any bs marketing story
 
Good morning..

While I was reading some CW feedback I wanted to ask you @Crystal Web. This fiber to home is good and well (great speeds and pings) Is all good. But (this is not a bashing ISP thing) How are the isp going to provide a service to fibre ? Its already way faster then DSL and if I am correct we going to see people download 500GB + easy with that speed, It still usages the same backbone? right so . How can one provide a 1Gbps connection with uncapped?


We already can really provide a 4mb true uncapped but what will happen to fiber. Same uncapped rules going to apply? or is the prices going to be higher because you can kinda cut out telkom line rental out of it.


Basically what I am asking is will you pay more for fibre to get better uncapped or will we see much higher prices ?



like pmR799 (1Gbps with uncapped data)

That is almost a 4mb line with mweb prem/telkom price everything included..

I am just worried that we will have fiber and all that with great speeds and still we get throttled hard


The only reason I came here to ask is.. you are the only guy that I can think of that will give me a straight answer without any bs marketing story

You will be limited by your download amount.

Also if you read the fine print from 123net's R799 offering for 100Mbps - the international component of that is limited to 10Mbps. Not 100Mbps. Just like current uncapped they will shape during the day if needed etc. Or as you say you will pay a LOT more.

That's how I see it anyway. Anything else does not look sustainable in the current landscape.
 
Hi CW, very happy with your services, moved over to you guys this month and have been nothing but happy!

Have you got an ETA for the updates to the site and the new packages that will be available?
 
You will be limited by your download amount.

Also if you read the fine print from 123net's R799 offering for 100Mbps - the international component of that is limited to 10Mbps. Not 100Mbps. Just like current uncapped they will shape during the day if needed etc. Or as you say you will pay a LOT more.

That's how I see it anyway. Anything else does not look sustainable in the current landscape.

Also what I was thinking .... 10Mbps is still fast in our terms ..

Maybe this is why capped account are just ( better ) you pay for so much,,, you get that much and you can use that much..

easy peasy

Will make the life of the isp easier also
 
You will be limited by your download amount.

Also if you read the fine print from 123net's R799 offering for 100Mbps - the international component of that is limited to 10Mbps. Not 100Mbps. Just like current uncapped they will shape during the day if needed etc. Or as you say you will pay a LOT more.

That's how I see it anyway. Anything else does not look sustainable in the current landscape.

There is no fine print, it is in big letters when you sign up whether you want 10MB or 100MB international due to the different prices.
 
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