Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

  • Total voters
    126
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flashfire208 said:
How do we find our star rating ?
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Hi Flashfire208,

Support queries like this are best answered on our Live Chat system for an immediate answer incase we are not available on the forums.

Please advise whether you are using an Uncapped Basic or Premium account, Alternatively hop onto live chat and we'll answer you immediately as well as any other questions you may have.
 
Crystal Web Stephan said:
I see your current average daily usage is 6 Gigs a day, Which would be 180 gigs estimated usage for the month - This is quite heavy usage for this account type and I strongly recommend you upgrade to our Uncapped Premium product as the Basic Uncapped will not suit your downloading needs.
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converse said:
I've barely been with them for a month African tech.. and even from the start i was already querying this as even when i was on 5star for the first 1-2 weeks, my speeds were still dismal.. so i don't know what it is.. but for heavens sakes, between 12am-6am at least give me a bit of room to download..
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converse said:
Stephen if thats the case, then explain why i had this issue from day one.. When i was a new client on 5 star rating.. and everytime the clock hit 12:00am my downloads never ever really got going? if im lucky the best i ever saw was 100kb/s, that was even in the first week.. So how can you tell me the account is not right for my usage, because in the first week there was no way you could tell what my usage would be like. Secondly as i've discussed.. My usage during day time has not been much, only in the last week ive slipped in a download or 2 as nothing ever got done between 12-6am, but other than that i always scheduled any heavy downloads for the 12:00am period.. so i don't buy that sorry.
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I recently recommended a family member get this account.. I'm hoping by the time she signs up, these issues are sorted out.. but also.. her usage is not as heavy.

I'm just wondering.. when Crystal Web Stephan said your usage is 6gb per day.. is that just this month (past 18 days)? Or overall, from when you signed up.. You said you're with them for a month. If you were only getting at best 100kb/s in the first 2 weeks like you said (the best you ever saw).. even at constant 100kb/s for 6 hours a night, that averages 2gb a night for 2 weeks, that's like 24 gig right? So to bring you average up to 6gb a day like CW says.. you'd need to have then done a further like.. 13gig a day in the following 2 weeks.. that's assuming you're on your 4th week now?

That's just to make the average of 6gb a day for a month work out... I'm just doing this in my head, so the numbers are pretty loose.. but I'm guessing you got more than 2gb a day on average in the beginning, seeing as that doesn't count day time usage.. and thus a more evened out 6gb a day..

Anyways.. from CW.. what's a reasonable gb per day for 4mb uncapped basic? 4gb x 30days = 120gb? Is that still too heavy?
 
You've answered what is convenient to you.. sign of failure.. hopefully i've saved enough people from wasting their time and money on here.. easy for you guys to cancel, you didn't even put a single bit of effort in "saving" a client.. It just shows you don't give two ****s.. Well makes my decision and everyone elses so much easier.. im outa here cheers- gl, but dont think you'll run a successfull business the way you do, don't let your big heads get to you because you got the top rating on mybroadband, that can and will change very quickly.
 
converse said:
Stephen if thats the case, then explain why i had this issue from day one.. When i was a new client on 5 star rating.. and everytime the clock hit 12:00am my downloads never ever really got going? if im lucky the best i ever saw was 100kb/s, that was even in the first week.. So how can you tell me the account is not right for my usage, because in the first week there was no way you could tell what my usage would be like. Secondly as i've discussed.. My usage during day time has not been much, only in the last week ive slipped in a download or 2 as nothing ever got done between 12-6am, but other than that i always scheduled any heavy downloads for the 12:00am period.. so i don't buy that sorry.
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Averaging above 6GB a day at under 100KB/s? Man you router must be working overtime.
 
Neverwhere said:
I recently recommended a family member get this account.. I'm hoping by the time she signs up, these issues are sorted out.. but also.. her usage is not as heavy.

I'm just wondering.. when Crystal Web Stephan said your usage is 6gb per day.. is that just this month (past 18 days)? Or overall, from when you signed up.. You said you're with them for a month. If you were only getting at best 100kb/s in the first 2 weeks like you said (the best you ever saw).. even at constant 100kb/s for 6 hours a night, that averages 2gb a night for 2 weeks, that's like 24 gig right? So to bring you average up to 6gb a day like CW says.. you'd need to have then done a further like.. 13gig a day in the following 2 weeks.. that's assuming you're on your 4th week now?

That's just to make the average of 6gb a day for a month work out... I'm just doing this in my head, so the numbers are pretty loose.. but I'm guessing you got more than 2gb a day on average in the beginning, seeing as that doesn't count day time usage.. and thus a more evened out 6gb a day..

Anyways.. from CW.. what's a reasonable gb per day for 4mb uncapped basic? 4gb x 30days = 120gb? Is that still too heavy?
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Hi Neverwhere,

With regards to your query about reasonable usage on that account, It does vary depending on quite a few factors, Such as, Star rating and network demand.

In general, these accounts are intended for Browsing, Streaming and gaming use and are prioritized for these services. If you run downloads during the day however, your star rating will drop and you will experience shaping starting with Download protocols, The lower star rating you go, The more shaping you will experience.

You can download between 12am - 6am (which is not counted towards your star rating) and you should receive a mostly unshaped experience, However if demand is high (ie. At 12am when everyones downloads shoot off the network demand can quickly shoot up and you can experience shaping, we see that after a couple minutes this normalises and you should be unshaped thereafter - not always the case though and we are working to improve certain aspects during this time)

So in other words, If your family member is mostly looking to download then this is not the right service for them and premium uncapped would be more suited, However if they are looking for an account to Browse, Stream and game then this account will suit their needs very well.

Regards,
Steph
Crystal Web Team
 
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ImageUploadedByTapatalk1431977299.001635.jpg

Anyone have any idea why an upload running on my network would just kill the whole network speed all together?
 
Davedes said:
View attachment 217098

Anyone have any idea why an upload running on my network would just kill the whole network speed all together?
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Hi Davedes,

This is quite common infact, Due to the way DSL infrastructure operates and the frequency difference on Uploads vs Downloads. When you use your entire "Upload" bandwidth, the upload frequency basically "screams" on your line and drowns out download frequencies.

We recommend that you implement either a QOS on your router for Uploads or download an app to limit upload speeds on the computer you are using to upload from.

Regards,
Steph
Crystal Web Team
 
Davedes said:
Averaging above 6GB a day at under 100KB/s? Man you router must be working overtime.
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If a line never goes about 100KB/s things generally don't match up:

100 kilobytes per second enables around 8 GB to be transferred in a day (which means that if 6GB is transferred in a day only 2GB could take place during the 00h00 until 06h00 window so 4GB is done during other time which does contribute to star rating) - this means that for the line to be at its best at 100 kilobytes the end point is pulling constantly
on kibibits it is simply not possible.

Now using bytes as the basis for things a 4 megabit line supports less than 500 kilobytes when overhead is accounted for which also means that the usage being pushed through represents operating on lower than 1:5 contention for a consumer product. Ideally the account should see a customer able to get close to line speed while data is quickly handed over.
 
Davedes said:
View attachment 217098

Anyone have any idea why an upload running on my network would just kill the whole network speed all together?
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best to get onto support
uploads though frequently do jiggle things
couple of glitches with your router would explain it - although I doubt its the case

We could always blame the little label at the top of the image ;) but definitely not the case.

That latency is horrendous some more route data is really needed
 
Crystal Web Stephan said:
Hi AfricanTech,

In my response to converse, I did state that our management team are working to address certain performance discrepancies on Home Basic Uncapped Accounts. However these issues have certainly not affected this user as he is simply on the wrong account for his needs, It's as simple as that and unfortunately there is not much we can do about this unless the Client is willing to co-operate with us to find the correct account for their specific needs.

Regards,
Steph
Crystal Web Team
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Ah, ok.

No worries.

Edit: also read some of the other responses since my post and understand a few things better now.
 
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Crystal Web Stephan said:
Hi Davedes,

This is quite common infact, Due to the way DSL infrastructure operates and the frequency difference on Uploads vs Downloads. When you use your entire "Upload" bandwidth, the upload frequency basically "screams" on your line and drowns out download frequencies.

We recommend that you implement either a QOS on your router for Uploads or download an app to limit upload speeds on the computer you are using to upload from.

Regards,
Steph
Crystal Web Team
Click to expand...

The force is strong in this one.
 
Davedes said:
The force is strong in this one.
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A less :wtf: explanation

The TCP protocol, which most Internet traffic uses, uses a "sliding window" scheme to provide reliability. This means it will only send new contents (slide the window) when it receives the ACK messages indicating that part or whole of the current window has been received completely. So it requires frequent ACK messages to be send in the uplink for your download traffic to go through smoothly If the ACK messages are delayed or lost, the sender may slow down transmission and/or retransmit packets that you have already received.

By default, packets are transmitted by the OS in the order they are generated by the applications, so the ACK packets are interleaved with your upload traffic randomly. Your ISP (or your network device) controls your bandwidth use by delaying packets when your transmission speed exceeds the limit (aka throttling). This delay can happen on any packet including the delay-sensitive ACK packets.

To solve this problem, you'll need some kind of priority system to make sure the ACK packets are not throttled. There are paid software solutions for this. You can also achieve a similar effect if you limit the upload speed to a value below your allocated upload bandwidth. Alternatively, you can use applications that transmit files through UDP which does not require ACK messages.
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http://superuser.com/questions/375887/should-uploading-a-file-on-dsl-kill-the-download-speed
 
Crystal Web Stephan said:
Somewhat incorrect, If you compare DSL to Fibre.

You can upload at full line speed on Fibre, And your pings/Download speeds will be mostly normal.

On DSL if you upload at full speed, Your pings/Download speeds will be affected severely.

This is not due to ACK messages, It is simply due to the way copper DSL Operates.
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gibe source, Google let me down
 
Found the problem, damn iCloud backup on an iPad. Latency and speed back to normal.

So you recommend cutting upload speed on my router to 50%?

This won't have any affect on any online gaming right?
 
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