Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

  • Total voters
    126
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Orihalcon said:
What accounts are you guys on?

I am getting Destiny this Tuesday...and this does not bode well at well. :(
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Home capped account.
My brother managed to finish his Trials early this morning.

Xbone's had the issues.
 
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Davedes said:
Home capped.
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Pho3nix said:
Home capped account.
My brother managed to finish his Trials early this nothing.

Xbone's had the issues.
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Thanks guys.

Also on home capped. Will be playing on PS4.

@Davedes - are you playing on PS or Xbox?

I'll let you guys know how my experience is...though I suspect I shall be adding my voice to yours :(
 
Same here.

International all but dead - Xbone, youtube, Netflix all affected since yesterday in PE.

Not just CW though, my backup Afrihost account is the same.
 
Orihalcon said:
Thanks guys.

Also on home capped. Will be playing on PS4.

@Davedes - are you playing on PS or Xbox?

I'll let you guys know how my experience is...though I suspect I shall be adding my voice to yours :(
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Get the DLC of you can. Latest one is a hoot! :D
 
CW, when do billing process payments?

I've gotten a email reminding me to settle an amount I've already paid to you guys.
 
When doing SnapScan payments, what goes into the invoice number?

Is it the invoice number from the pdf we received, or is it the loginname as one would use when doing EFT payment?
 
whatwhat said:
When doing SnapScan payments, what goes into the invoice number?

Is it the invoice number from the pdf we received, or is it the loginname as one would use when doing EFT payment?
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I put in the INVR-XXXX number. Seemed to work for my first 2 payments.
 
Davedes said:
Set some torrents before bed and maxing out at half my line speed
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I have the same issue. I checked on my downloads at about 2:30 it was running at about 50%. I was told there is a lot of contention due to people streaming, seems like the streaming never ends. Not a happy customer ATM
 
So, I've got a complaint. Was supposed to be downgraded to 600GB home capped from 1000GB home capped from June.

Got invoiced today for the 1000Gb account, even though I gave more than 1 month's notice for downgrade. Spoke to support and they said they will contact billing and get back to me.

Very bad form. I even confirmed when processing the downgrade that I'm doing it well in advance and that I don't want any issues. I was assured it would be handled properly.

Service levels are starting to slip as CW grows it seems.
 
Shalin_ZN said:
So, I've got a complaint. Was supposed to be downgraded to 600GB home capped from 1000GB home capped from June.

Got invoiced today for the 1000Gb account, even though I gave more than 1 month's notice for downgrade. Spoke to support and they said they will contact billing and get back to me.

Very bad form. I even confirmed when processing the downgrade that I'm doing it well in advance and that I don't want any issues. I was assured it would be handled properly.

Service levels are starting to slip as CW grows it seems.
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I've also received the incorrect invoice for next month. I have requested some information on it, but seems like billing department is on holiday today :|

Would suck if they get it wrong. I've contacted them beginning of May already for this and followed up last week to make sure everything is goiing to be ok 1 June, but still got the wrong invoice.

Maybe they don't have enough staff?
 
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I am about to check in with the billing people on a couple of things. Something small to remember admin, legal and billing and so on work differently to support and are very much office hours case to case schedule - so the wait time for a response can be a little longer whereas for support we want to be able to get you fully on speed quickly. If there is something going unanswered for 48 hours or so please drop me an email or PM and where applicable a strongly worded email ... (especially if I am the person who was supposed to get back to you).

Also even if you've been helped but there was a quality problem let me know.
 
I can happily say that I got the correct invoice this month.

Sometimes snafus happen.

Not nice when they do of course, and they should be noted, but they do occur.
 
Paul Hjul said:
I am about to check in with the billing people on a couple of things. Something small to remember admin, legal and billing and so on work differently to support and are very much office hours case to case schedule - so the wait time for a response can be a little longer whereas for support we want to be able to get you fully on speed quickly. If there is something going unanswered for 48 hours or so please drop me an email or PM and where applicable a strongly worded email ... (especially if I am the person who was supposed to get back to you).

Also even if you've been helped but there was a quality problem let me know.
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No problem Paul. I'll make sure to keep you posted on quality. I'll wait for the response, if I've not had any feedback on Wednesday I'll be in touch.
 
Should we still be expecting some sort of announcement from Telkom around DSL lines? I remember that there was an article a while back saying that something was going to happen, but just curious to know whether there is still some sort of plan from their side that they've already alerted the ISPs about (obviously I would expect that they couldn't reveal any details).
 
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