Can't say I blame him after the thread debacle a couple of weeks ago. Some much needed time off from the incessant whinging of those few forumites may be just what the doctor ordered
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Official Crystal Web ADSL performance feedback thread Part 2...
- Thread starter Crystal Web
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Can't say I blame him after the thread debacle a couple of weeks ago. Some much needed time off from the incessant whinging of those few forumites may be just what the doctor ordered
First time I've been really disappointed with CW's service (the very reason I signed up)
Had a long chat with a higher-up about an account last month, was promised I would have it by month's end, chatted to Paul via PM several times since Friday to make absolutely sure I'd have an account come Monday, and here I am having to log in on prepaid data on another ISP this morning because I have no CW account details.
Had a long chat with a higher-up about an account last month, was promised I would have it by month's end, chatted to Paul via PM several times since Friday to make absolutely sure I'd have an account come Monday, and here I am having to log in on prepaid data on another ISP this morning because I have no CW account details.
pkid
Expert Member
Anybody know what the max upload is on the 4 meg premium uncapped home? If it is more than 0,5 megs I am thinking of upgrading my line to a 10 meg one and enjoying the increase in upload speed. I am fine with 4 megs down just need more up.
PostmanPot
Honorary Master
4Mbit is limited to 0.5Mbit by Telkom. 10Mbit is limited to 0.8 - 0.9Mbit.
Mephisto_Helix
Resident Postwhore
Live chat is available to anyone and everyone, no logging in needed 
After hearing good things about CrystalWeb I decided to sign up last night,but I am still waiting for an invoice or login details. I tried contacting them using the web chat feature on their website, but also got no response. Not a good first impression. I looks like I will have to go back to my previous ISP....
Live chat is available to anyone and everyone, no logging in needed
I tried the live chat last night and this morning. No response.
Having the same problem here. Wish they would announce this on their webpage network notices at least.
Welcome to my world. I've been waiting on live support for an hour to get account details.
Guys I have been having problems the past few days with CW, During weekdays it's impossible to do any online gaming at certain hours. At 5PM in the afternoon it's like a switch is flipped and everything is back to normal but during morning hours we experience high international latency and packet loss. Friday and Saterday night at exactly 11pm on both days again it was like a switch that's being flipped but this time the opposite, we couldn't do anything afterwards.
I have never experienced this before, I live in a small town and not many people uses the exchange. Believe me when I say I have been through Telkom, usually I call them first when having issues.
I spoke to a support person on CW website, I ran the application and posted the results etc, the results clearly showed we are having issues including high latency and packet loss, I was told that the core was reset and I should bounce the modem, which I did as always but the problem persisted. The support person told me to monitor it and report back after a few hours, which was a problem for me because it sounded like he doesn't know what the cause of this is. Eventually after 5pm the switch was flipped and everything back to normal until 11pm.
I don't get home early very often but when I do I have to switch my account details and after 5pm switch it back.
This is on a home capped account.
I have never experienced this before, I live in a small town and not many people uses the exchange. Believe me when I say I have been through Telkom, usually I call them first when having issues.
I spoke to a support person on CW website, I ran the application and posted the results etc, the results clearly showed we are having issues including high latency and packet loss, I was told that the core was reset and I should bounce the modem, which I did as always but the problem persisted. The support person told me to monitor it and report back after a few hours, which was a problem for me because it sounded like he doesn't know what the cause of this is. Eventually after 5pm the switch was flipped and everything back to normal until 11pm.
I don't get home early very often but when I do I have to switch my account details and after 5pm switch it back.
This is on a home capped account.
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Hi Paul, so I entered the details and its working good so far.
Is there a way to check when my line will be ported to CW and how do I log in on the CW portal? I tried with my details I got from CW but it tells me it is incorrect. Thanks
Can somebody PLEASE man the live support?!
I signed up for a business account because I need it to WORK during the day. It is already 9:16am and I was promised a working account yesterday, nevermind not having anything well into office hours today.
I signed up for a business account because I need it to WORK during the day. It is already 9:16am and I was promised a working account yesterday, nevermind not having anything well into office hours today.
Have to say today I'm also upset with the support that I've received. I have been following up several times in the last few weeks to double check if my new account is going to be active 1 June, guess what, cannot login. Same goes for a friend of mine who switched over to CW, having the exact same issues.
Support seems to have gone down the drain, hope CW can resolve this asap!
Support seems to have gone down the drain, hope CW can resolve this asap!
Hectic
Executive Member
YOU HAVE FAILED THIS CITY!
LOL!
At least you have your details - I was promised they'd be sent several times and still don't even have them, never mind being unable to log in.
DarkGenisis
Active Member
Same problem, created the account on Saturday, got the invoice on Sunday, sent the payment + proof of payment on Sunday, got an email this morning saying "it's active" but our router is certainly not happy accepting our details and the portal isn't accepting our details... Really hope live support wakes up :\
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