Official Crystal Web ADSL performance feedback thread Part 2...

[Dipro]

For those who are thinking of migrating their lines. do so now

http://mybroadband.co.za/news/adsl/...line-transfer-policy-will-cause-downtime.html

Done and Dusted ! Transferred last month and I am still smiling all the way !

 

[ryu]

@crystalweb reps

would it be possible to get a test account on your home basic product ?

 

[snail112]

@crystalweb reps

would it be possible to get a test account on your home basic product ?

Go here ask on Live Chat, (RH side at the bottom).

 

[ryu]

Go here ask on Live Chat, (RH side at the bottom).

blocked at work

 

[Paparazzi]

Just saw that. Just a way for telkom to make you keep your line with them. With that said. This will definitely help me make my decision to cancel before the 19 th. Hopefully I can experience the cw hype next week.

Well depends which package you choose, if you take the premium uncapped option you will have much love and hype. The Capped products is a bit meh at the moment because of the IPC issues.

 

[Paparazzi]

blocked at work

Try emailing info at crystalweb dot co dot za

 

[Seeyou]

Well depends which package you choose, if you take the premium uncapped option you will have much love and hype. The Capped products is a bit meh at the moment because of the IPC issues.

If this is the case, I really don't understand the logic. With capped, you're paying for exactly what you're getting. There's no way to game the system or abuse it - you pay, you use up the gigs, you have no more gigs. If anything, capped should be given highest priority on the network.

 

[Paparazzi]

If this is the case, I really don't understand the logic. With capped, you're paying for exactly what you're getting. There's no way to game the system or abuse it - you pay, you use up the gigs, you have no more gigs. If anything, capped should be given highest priority on the network.

I totally agree with you, hopefully this will change. I've seen somewhere someone mention that its ranked business > capped > uncapped but not sure how accurate this is.

 

[Surv0]

If this is the case, I really don't understand the logic. With capped, you're paying for exactly what you're getting. There's no way to game the system or abuse it - you pay, you use up the gigs, you have no more gigs. If anything, capped should be given highest priority on the network.

Uncapped, brings in lots of cash money to the ISP and at the same time allowing them to dictate usage. This to me sounds like a system geared to screw customers.

Its funny how people who pay for a set amount of data are now given less priority on the network compared to people who pay more money for something they dont know what they will be getting.

Smells fishy in my opinion. Capped accounts should have priority as you know exactly how much B/W to provision.

Uncapped is BS...

 

[Archer]

If this is the case, I really don't understand the logic. With capped, you're paying for exactly what you're getting. There's no way to game the system or abuse it - you pay, you use up the gigs, you have no more gigs. If anything, capped should be given highest priority on the network.

Why should should home capped have higher priority than business uncapped?
You want to be top dog, go get business capped

 

[Orihalcon]

This is something I also have queries about.

I have no problem that download protocols - of any nature really - being blocked during business hours on home capped. (08:00 till 17:00)

At present however I am seeing pretty abysmal youtube performance during the day on a home capped account. At 17:00 the speeds go to full speed and at 20:00 the speeds go useless again.

Streaming at the very least should enjoy the same priority across all products irrespective of the time of day.

 

[thewusman]

Why should should home capped have higher priority than business uncapped?
You want to be top dog, go get business capped

It's sad, but this is the state of ISP pricing in SA.

Let's say you get 3 different types of water:
a) brown with lots of chlorine,
b) clear with lots of chlorine,
c) clear from crystal mountain source (no pun intended).

In SA, most customers (myself included) are buying their capped internet like a) above - it's brown with lots of chlorine.

My first 2 months on CW were definitely like c) and I was super impressed.

I'm really hoping once the IPC issues in Cape Town are resolved things will return to that water tap, but I'm not all that confident based on past experiences with other ISP's.

My point with the analogy above is that bandwidth should in all honesty be like a consistently supplied essential commodity - e.g. clean running water.

You only realise how bad things are when you have to drink from the tainted stuff, and that's when almost everything becomes a challenge.

 

[Paparazzi]

It's sad, but this is the state of ISP pricing in SA.

Let's say you get 3 different types of water:
a) brown with lots of chlorine,
b) clear with lots of chlorine,
c) clear from crystal mountain source (no pun intended).

In SA, most customers (myself included) are buying their capped internet like a) above - it's brown with lots of chlorine.

My first 2 months on CW were definitely like c) and I was super impressed.

I'm really hoping once the IPC issues in Cape Town are resolved things will return to that water tap, but I'm not all that confident based on past experiences with other ISP's.

My point with the analogy above is that bandwidth should in all honesty be like a consistently supplied essential commodity - e.g. clean running water.

You only realise how bad things are when you have to drink from the tainted stuff, and that's when almost everything becomes a challenge.

So do other *cough* *cough* offer us sewage water then

 

[Seeyou]

Why should should home capped have higher priority than business uncapped?
You want to be top dog, go get business capped

I don't agree at all. IMO, home and business capped should not even exist, and are only there as a money making funnel. Shaping on uncapped makes sense, by virtue of it being uncapped. If you don't shape, people will take advantage because there is no limit on their usage. You want to make sure your limitless account is always capable of a minimum performance level? Sure, upgrade to business / premium / gold / super / deluxe.

But the same mentality on capped makes zero sense. In fact it seems downright counter productive. Here's the limited bandwidth you paid for, but you can only use it at the speed we dictate. So you're downloading 10 gigs, but are shaped, so your download is going for 10 hours. You're pissed, because your download is slow. You're on the network, consuming bandwidth for 10 hours, which has a knock on effect on the available bandwidth. Now imagine you gave me what I paid for - 10gigs of bandwidth, that I can use at full speed. I download 10 gigs at 40mbps. I'm using up 4MB/sec for under an hour. Then I'm done. I paid for bandwidth, I got it, when I wanted it. I'm no longer consuming bandwidth on the network, freeing it up for other users.

EDIT: I'm on business capped by the way. IPC issues are still killing downloads.

 

[FHTheron]

I don't agree at all. IMO, home and business capped should not even exist, and are only there as a money making funnel. Shaping on uncapped makes sense, by virtue of it being uncapped. If you don't shape, people will take advantage because there is no limit on their usage. You want to make sure your limitless account is always capable of a minimum performance level? Sure, upgrade to business / premium / gold / super / deluxe.

But the same mentality on capped makes zero sense. In fact it seems downright counter productive. Here's the limited bandwidth you paid for, but you can only use it at the speed we dictate. So you're downloading 10 gigs, but are shaped, so your download is going for 10 hours. You're pissed, because your download is slow. You're on the network, consuming bandwidth for 10 hours, which has a knock on effect on the available bandwidth. Now imagine you gave me what I paid for - 10gigs of bandwidth, that I can use at full speed. I download 10 gigs at 40mbps. I'm using up 4MB/sec for under an hour. Then I'm done. I paid for bandwidth, I got it, when I wanted it. I'm no longer consuming bandwidth on the network, freeing it up for other users.

EDIT: I'm on business capped by the way. IPC issues are still killing downloads.

I would like think that too, but bring contention into the mix and Home vs Business (capped or not) becomes a new topic. But the names Home and Business should disappear yes, maybe name them based on contention severity or something. I'm on Premium Business Capped and to be honest I don't think I have noticed the IPC issues, whatever I do at whatever time is as fast as the route and server allows which is usually faster than my 7Mbps line.

 

[Sinbad]

Smells fishy in my opinion. Capped accounts should have priority as you know exactly how much B/W to provision.

Uncapped is BS...

no, you don't.
ISPs don't buy "1 terabyte" of ipc or transit. They don't buy quantity. They buy speed. Say 1gb per second.

Now you are a capped customer. You pay for 100GB of bandwidth.
The isp has no idea whether you'll be using that 100GB in a day, or over the entire month. So there is no way to plan for your demand on the network. 100GB in a day costs them a LOT more to provision for, than 100GB in a month.

Make sense?

 

[Dipro]

I would like think that too, but bring contention into the mix and Home vs Business (capped or not) becomes a new topic. But the names Home and Business should disappear yes, maybe name them based on contention severity or something. I'm on Premium Business Capped and to be honest I don't think I have noticed the IPC issues, whatever I do at whatever time is as fast as the route and server allows which is usually faster than my 7Mbps line.

+1

 

[S7wede]

getting some issues streaming on twitch. Watching on low and it's buffering every now and then. Every other aspect of the account is working fine. Gaming is good and so is youtube. Uncapped premium FYI.

 

[Surv0]

no, you don't.
ISPs don't buy "1 terabyte" of ipc or transit. They don't buy quantity. They buy speed. Say 1gb per second.

Now you are a capped customer. You pay for 100GB of bandwidth.
The isp has no idea whether you'll be using that 100GB in a day, or over the entire month. So there is no way to plan for your demand on the network. 100GB in a day costs them a LOT more to provision for, than 100GB in a month.

Make sense?

I get you about the size of the pipe needing to be known, over the number of gigs. I mixed my words because I blame Telkom about this whole issue. They know EXACTLY how much bandwidth is needed (speed, not gigs) based on DSL deployment. Because Telkom hasnt done their job, the ISP's have to create systems around it to protect themselves, not their customers.

But I dont think this should be the consumers problem. ISP's when selling capped accounts, should maybe then request the speed of the line which will be used. Based on this forward thinking, perhaps they can request additional IPC ahead of time to cater for the speeds required? They MUST cater for the full line speed and not an average or less.

Is it my problem if the ISP/Telkom doesnt provision enough IPC based on the number of DSL connections and their speeds? No. I think its their responsibility to understand who is using them and how they are using them.

If my rate is limited via the ISP's/Telkoms inability to cater for IPC, then sell me a frikken dsl line which falls in with that logic. Your line may work between 2mb and 4mb depending on IPC availability at the time. At least then I understand what Im getting.

This is not a consumer understanding problem. Its a product which has been sold but has no backend to make it work as intended. This is probably more directed at Telkom though as it is their fault IPC has run out.

Lets imagine in an ideal world that there was more than enough IPC available for each citizen to download using their full line speed. ISP's will still have FUPs to protect themselves from abusive users, and capped accounts will run full speed without issue. So take away the IPC issue completely, Uncapped accounts will still be limited to protect the ISP.

 

[MickeyD]

I get you about the size of the pipe needing to be known, over the number of gigs. I mixed my words because I blame Telkom about this whole issue. They know EXACTLY how much bandwidth is needed (speed, not gigs) based on DSL deployment. Because Telkom hasnt done their job, the ISP's have to create systems around it to protect themselves, not their customers.

But I dont think this should be the consumers problem. ISP's when selling capped accounts, should maybe then request the speed of the line which will be used. Based on this forward thinking, perhaps they can request additional IPC ahead of time to cater for the speeds required? They MUST cater for the full line speed and not an average or less.

Is it my problem if the ISP/Telkom doesnt provision enough IPC based on the number of DSL connections and their speeds? No. I think its their responsibility to understand who is using them and how they are using them.

If my rate is limited via the ISP's/Telkoms inability to cater for IPC, then sell me a frikken dsl line which falls in with that logic. Your line may work between 2mb and 4mb depending on IPC availability at the time. At least then I understand what Im getting.

This is not a consumer understanding problem. Its a product which has been sold but has no backend to make it work as intended. This is probably more directed at Telkom though as it is their fault IPC has run out.

Lets imagine in an ideal world that there was more than enough IPC available for each citizen to download using their full line speed. ISP's will still have FUPs to protect themselves from abusive users, and capped accounts will run full speed without issue. So take away the IPC issue completely, Uncapped accounts will still be limited to protect the ISP.

Telkom has more than enough IPC capacity...