Official Crystal Web ADSL performance feedback thread Part 2...

[Electric]

Funny how one ISP runs fine but another doesn't perform well.
Yet it must be Telkom to blame for not providing IPC capacity?
I think not.

 

[Surv0]

so whos fault is it then?

To me this looks as if there is a fundamental problem with IPC planning. If ISP's need to dictate how much they need, then they are not doing enough to figure this stuff out. "lets buy some now and hope its enough (thumb suck)".

I dont really care at the end of the day, somebody has dropped the ball and I am not getting the service I am paying for.

 

[Paul Hjul]

Telkom has more than enough IPC capacity...

as a product yes
but - and this is the issue it seems a lot of players are sitting with at different times - to obtain IPC at the place where it is required through existing Telkom links poses a bit of a challenge
(IIRC you have to use a Telkom connectivity product ...)

So ja sure I could acquire a link for IPConnect here in Jbay (no idea where the nearest ESR is actually - just know that there should be fibre at my house ) and if somebody wants to get IPC in Poepsonderwater or Fartshumour a link to the applicable Telkom node is possible then as an ECS operator it can be done but to actually get deep interconnection ...

 

[Surv0]

Funny how one ISP runs fine but another doesn't perform well.
Yet it must be Telkom to blame for not providing IPC capacity?
I think not.

So please explain to us how IPC is provisioned and who is responsible for what which can ultimately lead to 1/3rd of the country not getting their paid for connection speeds?

 

[Electric]

So please explain to us how IPC is provisioned and who is responsible for what which can ultimately lead to 1/3rd of the country not getting their paid for connection speeds?

Maybe ask the ISP especially if you consider other ISPs don't have the same issue.

 

[Paul Hjul]

so whos fault is it then?

To me this looks as if there is a fundamental problem with IPC planning. If ISP's need to dictate how much they need, then they are not doing enough to figure this stuff out. "lets buy some now and hope its enough (thumb suck)".

I dont really care at the end of the day, somebody has dropped the ball and I am not getting the service I am paying for.

it doesn't work like that

IPC is a product used by an ISP to have traffic transiting over Telkom's network move onto their network. Traffic transits over Telkom's network from the CPE (a router and DSL modem usually) until it is handed over to an ISP (in reality upstream providers) this is done at a point on the Telkom network. However the point of branching is a link (or set of links) and these links determine the maximum capacity that can be branched off. So IPC increases represent a billing issue really (paying for the transit) BUT the link needs to be able to handle it.

Telkom's overall capacity to deliver transit remains HUGE and I am confident it is still growing. Also even if the growth of that capacity is significantly impaired compared to overall data demand if the traffic is carried off early enough there is continued growth in supply capacity.


So think highways and offramps - there is more than enough highway but the some of the offramps are a little bit of a problem

 

[MickeyD]

So please explain to us how IPC is provisioned and who is responsible for what which can ultimately lead to 1/3rd of the country not getting their paid for connection speeds?

see here:

More about IPC: http://mybroadband.co.za/vb/showthread.php/655287-What-is-IPC-and-how-does-it-work

 

[Seeyou]

Are things still on track for the end of the week Paul?

 

[Paul Hjul]

Are things still on track for the end of the week Paul?

on the IPC front? Yes

custom accounts - need to check

 

[Phinix]

custom accounts - need to check

What do you mean by custom accounts?

 

[Paul Hjul]

What do you mean by custom accounts?

nothing



A couple of customers are on slightly different profiles to the ones they should be on

 

[MickeyD]

it doesn't work like that

IPC is a product used by an ISP to have traffic transiting over Telkom's network move onto their network. Traffic transits over Telkom's network from the CPE (a router and DSL modem usually) until it is handed over to an ISP (in reality upstream providers) this is done at a point on the Telkom network. However the point of branching is a link (or set of links) and these links determine the maximum capacity that can be branched off. So IPC increases represent a billing issue really (paying for the transit) BUT the link needs to be able to handle it.

Telkom's overall capacity to deliver transit remains HUGE and I am confident it is still growing. Also even if the growth of that capacity is significantly impaired compared to overall data demand if the traffic is carried off early enough there is continued growth in supply capacity.


So think highways and offramps - there is more than enough highway but the some of the offramps are a little bit of a problem

Let's say that CINX is one of those off ramps... the ISP analyses its capacity and usage trend and should therefore be in a good position to predict their future usage. In this example the ISP hit the wall in August, provisioned more IPC but guess what's about to happen in October again? So whose fault is it?

 

[Paul Hjul]

Let's say that CINX is one of those off ramps... the ISP analyses its capacity and usage trend and should therefore be in a good position to predict their future usage. In this example the ISP hit the wall in August, provisioned more IPC but guess what's about to happen in October again? So whose fault is it?

View attachment 223520

costings of the ramp?

 

[Electric]

Charge more and provision the IPC correctly then.
Wasn't that the basis of CW marketing in the beginning; being able to provide ample capacity, the way the internet is meant to be?

 

[Phinix]

nothing



A couple of customers are on slightly different profiles to the ones they should be on

Uh ha. Figures some would still be on that type of account.

 

[Masataka]

on the IPC front? Yes

Are you expecting this upgrade to resolve the current issues, or will we only see an improvement later down the line?

 

[stefan9]

Personally I do not care whether its IS or telkom fault that is not my concern as a consumer, the only responsible to me is the isp. So sort it out asap and no a few weeks is not asap...

 

[Sinbad]

Charge more and provision the IPC correctly then.
Wasn't that the basis of CW marketing in the beginning; being able to provide ample capacity, the way the internet is meant to be?

And that's why we have premium accounts....

 

[Paul Hjul]

Are you expecting this upgrade to resolve the current issues, or will we only see an improvement later down the line?

with respect to customers in the Cape region (Eastern Cape as well) yes, however the problem is limited to an IPC capacity constraint so if you aren't in the Cape or you are experiencing a severe problem get in touch with support.

 

[Masataka]

with respect to customers in the Cape region (Eastern Cape as well) yes, however the problem is limited to an IPC capacity constraint so if you aren't in the Cape or you are experiencing a severe problem get in touch with support.

Cool, that's what I was hoping to hear - Thanks.

I am in the Cape, and while my Premium Uncapped is usable, it's a fairly significant degrade from last month, which I'm sure is largely related to this issue.