Official Web Africa thread

My problem is partially solved - thank you for your efforts.....BUT again....a family member applied online for a dsl connection last Friday with no reaction whatsoever from WA bar the auto email sent on application.....REALLY!
 
scopes said:
My problem is partially solved - thank you for your efforts.....BUT again....a family member applied online for a dsl connection last Friday with no reaction whatsoever from WA bar the auto email sent on application.....REALLY!
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Please confirm the account details of your family member to allow us to help them as well ;-)
 
My father's 20mbit ADSL line has been running really slowly. They have a 100Gb WebAfrica account.

Screenshot_3.png

Any idea what is going on? The modem shows the line synced at 20Mbit and Telkom says nothing is wrong (have done port resets etc.).
 
KRayn3r said:
My father's 20mbit ADSL line has been running really slowly. They have a 100Gb WebAfrica account.

View attachment 494231

Any idea what is going on? The modem shows the line synced at 20Mbit and Telkom says nothing is wrong (have done port resets etc.).
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Please request the account holder to confirm account details to allow us to help isolate the possible causes of the service degradation - we checked all openserve capacity - none of which reached, anywhere close the limit .
 
WebAfrica Helper said:
Thank you - we confirm the receipt of the DM - will respond shortly
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Thank you for your DM - provided some basic troubleshooting steps to allow us to better isolate the connection issue and take it from there - again seniors are on standby to assist with the PM requested testing if required
 
Hi my internet was disconnected last night and I am not able to register a ticket on your websight via my phone .... your ticket does not allow me to type a message ..... strange! Your chat function just places me on hold ..... excellent service!
 
scopes said:
Hi my internet was disconnected last night and I am not able to register a ticket on your websight via my phone .... your ticket does not allow me to type a message ..... strange! Your chat function just places me on hold ..... excellent service!
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Just saw your email - will call you to ensure support shortly and respond to your email asap
 
Can you guys stop spamming me? I am not subscribed to your newsletters - and keep getting spammed.
 
The past day or two some sites has been exceptionally slow on my WebAfrica Home Capped Pro account. eg. Facebook, YouTube, gmail.
Every now and then it recovers.

My gaming and downloading has not been affected.

I see other people also reported issues in the Cape Town vicinity on other ISP accounts. eg from this post and onwards https://mybroadband.co.za/vb/showth...om-Fatpipe?p=21174623&viewfull=1#post21174623
 
Same for me on 100mb fibre for the last two days - streaming and social media sites slow or unresponsive, intl. gaming with erratic pings.

I sent through a ticket yesterday but no response yet.
 
Joker said:
Same for me on 100mb fibre for the last two days - streaming and social media sites slow or unresponsive, intl. gaming with erratic pings.

I sent through a ticket yesterday but no response yet.
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Same issue, also no response. Taking place both at home and the 2 national offices. Big issue there but WebAfrica wont admit guilt.
 
Same here business capped account at premium price paid been slow all week. Absolute joke!
Held 3 times for "support" each time for 10 minutes, and simply no answer. Cell phone calls also cost money!
We pay for a premium service and get zero support. Sort your issues out webafrica!
 
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