OpenWeb ADSL Account

[Census]

honestly, if they did notify you guys about what mr.beep said... to your email or sms whaty ever meduim then you should of taken action yourself to change package or what ever.

i agree if you didnt get the service BUT if you did get notified you are at fault. but if no notification or anything then openweb is at fault and should apologize. But abusive language will not work. ('ve learnt then hard way... MWEB, ofcourse)



i think you guys should just look for something else for time being till OW gets these new packages sorted and ready for you guys...

other than that - report to support. and thats all i can say... ive been here since this thread started and story keeps changing! i PM'ed blankman to try get him to contact OW in nice manner and also ofcourse get evidence... i dont like when people say one thing and is false and doesnt have evidence to proof anything.

and yes OW is throttled from 8am to 5pm. ok for me : P2P dl starts around 6am and by time throttling starts guess what? all done.

if you guys are expecting business level accounts for consumer prices you came to the wrong ISP haha... i agree they shouldnt then ofcourse name it unshaped but rather said shaped and semi-unshaped. (for when low network load) but other than that i've had my say about the matter.

Unshaped, uncapped does not include throttling.

 

[cableguy]

Based on your own comment, you swore at his staff. I know one thing, if anyone swears at my staff, I take serious action.

Do you think R900 buys you 4Mbps uncontended service?

Perhaps this article will make you a better informed Blankman:

http://mybroadband.co.za/news/broadband/35888-mweb-ipc-adsl-costs-laid-bare.html

Unless you fork out over R7500 per month, you will be on a contended service. Go moan at Telkom.

I was also on a Gold Account, UNCAPPED, UNSHAPED!!! All I did was query why my line speed dropped from 4MB after hours to 10kbps during the day. The type of accounts or colour of accounts are not what I am querying, its the fact that OpenWeb throttles during the day and you get told its CONTENTION? I do not pay for a CONTENTION service. Lucky for you, u haven't had any problems.

Oh and anyway Mr Cable Guy I am not here to entertain anyone, I am posting on the forum to let users know about their bad service and what u receive is not what you pay for.

 

[iJasper]

You posted speed test results today?
So you have had no problems?

Telkom guys at my exchange (you don't read, do you?)
I'm getting 40Mbs VDSL soon.

 

[cableguy]

Who is talking about throttling?

Openweb doesnt throttle. That much I can guarantee. I have tested this over and over again, all with the same results. They just seem to be better at shaping than most other isps on shaped accounts.

I have never been shaped on my unshaped service. I have experienced contention though. But this is a different story. One can clearly see it fluctuating. Solved itself after a day, so I was happy again

Unshaped, uncapped does not include throttling.

 

[iJasper]

I really don't have time for neck bearded trolls.

I'm going to go ahead and stream some Hulu+ in HD while I download iOS 6.1.4 on my 4Mbs Gold.

I'll be on the official thread if you need me

 

[cableguy]

You still havent answered my question.

What problem are you having with your Openweb account?

Unshaped, uncapped does not include throttling.

 

[Census]

Who is talking about throttling?

Openweb doesnt throttle. That much I can guarantee. I have tested this over and over again, all with the same results. They just seem to be better at shaping than most other isps on shaped accounts.

I have never been shaped on my unshaped service. I have experienced contention though. But this is a different story. One can clearly see it fluctuating. Solved itself after a day, so I was happy again

So much for reading thread?
You have no idea between contention and unshaped.
Please google it, you are living in a dream world or getting paid by OpenWeb.

 

[BlankMan]

clearly you guys don't read threads well, please let me highlight again, in OW own words off of there previous worded site for the service i paid for.

"With a lower contention ratio and high priority on our network, clients can rest assured that if their Telkom line is up, their ADSL access will be available. Gold Uncapped Unshaped is 100% unshaped, with no limits. Full speed access all day!"

 

[iJasper]

clearly you guys don't read threads well, please let me highlight again, in OW own words off of there previous worded site for the service i paid for.

"With a lower contention ratio and high priority on our network, clients can rest assured that if their Telkom line is up, their ADSL access will be available. Gold Uncapped Unshaped is 100% unshaped, with no limits. Full speed access all day!"

Came back for this one.

It says "100% unshaped"

DOES NOT SAY 1:1 CONTENTION

 

[cableguy]

You took the words right out of my mouth!

I am also going to paste something I found in their terms of service, which you agreed to:

4.5 OpenISP CC will make every effort to make the Service available at all times and will use its utmost endeavours to strive for 100 % (one hundred percent) uptime and associated bandwidth speeds. HOWEVER, SINCE OPENISP CC RELIES ON NUMEROUS SUPPLIERS IN ORDER TO PROVIDE THE SERVICE, OPENISP CC IS UNABLE TO AND DOES NOT GUARANTEE 100 % (ONE HUNDRED PERCENT) UPTIME AND ASSOCIATED BANDWIDTH SPEEDS. ALL SERVICES ARE RENDERED ON A “BEST EFFORT” BASIS AND HENCE OPENISP CC DOES NOT OFFER ANY FORM OF ‘SERVICE LEVEL AGREEMENT’ (SLA) WHATSOEVER.

There goes your argument. Phoof...gone.

You should also read the Telkom terms of service at some stage. Best effort service is mentioned at least 12 times.

Came back for this one.

It says "100% unshaped"

DOES NOT SAY 1:1 CONTENTION

 

[Census]

Came back for this one.

It says "100% unshaped"

DOES NOT SAY 1:1 CONTENTION

This comes from the person that wanted MrBEEP to PM him?

 

[cableguy]

Let me rephrase my question:

What seems to be the problem (fault, issue) with your Openweb account?

This comes from the person that wanted MrBEEP to PM him?

 

[Census]

Let me rephrase my question:

What seems to be the problem (fault, issue) with your Openweb account?

Are you gonna fix it?
OpenWeb is lying about unshaped accounts.

 

[iJasper]

This comes from the person that wanted MrBEEP to PM him?

MrBeep needed my shipping details for my router. Don't make up BS just because you have NO ground to stand on.

 

[Census]

MrBeep needed my shipping details for my router. Don't make up BS just because you have NO ground to stand on.

What?
Your speed test was conving, i applaude you.
No BS, facts are facts.

 

[iJasper]

What?
Your speed test was conving, i applaude you.
No BS, facts are facts.

http://www.speedtest.net/result/2683827388.png

My speeds are convincing yes. I pay for half this. Whether you choose to accept the fact that you're wrong is up to you. I'm done here.

 

[Census]

http://www.speedtest.net/result/2683827388.png

My speeds are convincing yes. I pay for half this. Whether you choose to accept the fact that you're wrong is up to you. I'm done here.

Did they change your account?

 

[wingnut771]

Telkom guys at my exchange (you don't read, do you?)
I'm getting 40Mbs VDSL soon.

What area you in?

 

[HApyM3al]

I really don't have time for neck bearded trolls.

I'm going to go ahead and stream some Hulu+ in HD while I download iOS 6.1.4 on my 4Mbs Gold.

I'll be on the official thread if you need me

hahaha dude same here... weird... but anyway... people can go fight with themselves now... except miracles seems like.

 

[iJasper]

Did they change your account?

I rebooted my router.