OpenWeb ADSL Feedback Thread

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The trial account you tested was a Platinum Uncapped Unshaped service. Herewith the pricing of this product: http://www.openweb.co.za/platinum_uncapped.html

If you download during peak times, and then try and browse, you will have severe problems. It is suggested you browse without downloads, and download without browsing during peak.

After hours it doesnt really make a difference as there is very little shaping in place (if any at all).

Many of the issues experienced here were in fact Telkom related. We currently have over 15 support tickets open where it has been proven to be a Telkom or router fault. Unfortunately, most of the time, we are not believed, until the client logs off our network, logs on to their new ISP's network, and then discovers the fault is actually on their Telkom side.

Telkom had over 51 faults open yesterday across the country. This affected many clients.

Shaping is a reality in South Africa, unless you purchase an Unshaped product. Monitor the threads of all the ISP's on here, and I can assure you you will discover that there is not one that can afford to offer unshaped at consumer based pricing. It is just not possible at this stage.

Where OpenWeb is special is that most of the time from around 18:00 or 19:00 the network completely unshaped, as when there is spare capacity available we share it. Many ISP's simply shape you until the early hours of the morning.

racer said:
Will that help though? According to what I'm reading here, its not just my issue but a general network issue. I PM'd my details to you 2 weekends ago and you have me a trial acount to use while you investiagted. The trial account was flawless, everything it should have been. But after 4 days it stopped working and I had to go back to the normal account, which is even worse now that it was back then.

Its 22:44 Friday night, and local FTP download is full line speed! Great performance, and I'm sure this is gonna go on all weekend until 8am Monday morning. Its that happens after then that I'm concerned about.

PS - I couldn't send this as the page hadn't loaded completely and the "submit" button wasn't there. I had to stop my FTP download in order to get this webpage to load. That's another complaint that I have when network is busy.. I have to stop whatever I;m downloading just in order to get a webpage to load
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akescpt said:
How can you expect to max out your line with ftp and surf at the same time? If you only have eg. 100kb\s and you use 100kb\s there is nothing left for other stuff. When I browse I throttle my own nntp so that I'm able to browse.

Or am I misunderstanding your predicament?
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Available bandwidth gets shared amongst whichever applications requires it. If I'm downloading somethjing at full line speed (lets say using FTP) and I start a new download from my browser, then the FTP slows down to give the browser bandwidth - eventually they should settle at something near 50/50. This is how TCP works. When the network (or any other network) is working as it should, then this is actually never a problem. Of course I realise that if I'm downloading something, then everything else is going to be slower - I use Netlimiter myself to limit certain things when I need to do other things.

But this total non existance of any bandwidth while another application is downloading is something else entirely. I've only experiienced it once before, when I was with Uninet around 8 yrs ago. Same story, and it was due to their aggressive shaping which was limiting TCP connections from the same IP Address.

Right now everything is working as it shoud. I opened a download with 10 threads in FDM, maxing out the line - and was still able to browse fine, and start an FTP download! Everything just adjusts accordingly, and yes the FTP is slower than the FDM etc.. but this is how its meant to work.

When network is busy and line speed is not attainable, is when the problems come up. Its almost as if the shaping policy is saying "you've already got 20KB/s, thats all we have for you, so nothing else is going to work until you shut down whatever's using the 20KB/s" - what should be happening is what I've described above. Even if there is only 20KB/s available for me, it should still be shared amongst whatever applications I'm using... Like I said, that's how TCP works...
 
MrBEEP said:
Shaping is a reality in South Africa, unless you purchase an Unshaped product. Monitor the threads of all the ISP's on here, and I can assure you you will discover that there is not one that can afford to offer unshaped at consumer based pricing. It is just not possible at this stage.

Where OpenWeb is special is that most of the time from around 18:00 or 19:00 the network completely unshaped, as when there is spare capacity available we share it. Many ISP's simply shape you until the early hours of the morning.
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MrBeep, I fully understand this.. I do my downloading mostly at night anyway but all im asking is that my internet connection works as it should during the day without having to upgrade to a Platinum account. Surely I can expect, even on a shaped account, to use Gmail without it timing out. Isn't the purpose of shaping preciely to allow things like Gmail to work while throttling torrents etc?

Also see my previous reply to akescpt- if i do need to download drivers or something during the day, I don't want to be locked out of my Gmail for the duration, especially if the download is crawling along at 5KB/s like it was yesterday.

I've excluded Telkom from the equation as I've already tested line with other ISP acounts.

I'm also going to buy a new router on Monday (need it anyway) to exclude that as the problem as well. If things are not better after that, then I'll PM my details to you again for further investigation.. Fair enough?
 
Racer if you want QOS and network load balancing i suggest you buy yourself a mikrotik 750G. No network will do this for you. Queuing of traffic by your host is done which ever way they see fit. On unshaped connections its FIFO (first in first out) but with shaped connections there are a billion different ways you can manage the queues. Stop getting angry at your provider and try and fix your own problem. Or just turn off your FTP while you browse. MrBEEP's patience is quite extraordinary but dont push it.
 
Perfect.

Please do however take my advise regarding the downloads during peak. Browsing and downloads during peak do not go well together.

racer said:
MrBeep, I fully understand this.. I do my downloading mostly at night anyway but all im asking is that my internet connection works as it should during the day without having to upgrade to a Platinum account. Surely I can expect, even on a shaped account, to use Gmail without it timing out. Isn't the purpose of shaping preciely to allow things like Gmail to work while throttling torrents etc?

Also see my previous reply to akescpt- if i do need to download drivers or something during the day, I don't want to be locked out of my Gmail for the duration, especially if the download is crawling along at 5KB/s like it was yesterday.

I've excluded Telkom from the equation as I've already tested line with other ISP acounts.

I'm also going to buy a new router on Monday (need it anyway) to exclude that as the problem as well. If things are not better after that, then I'll PM my details to you again for further investigation.. Fair enough?
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Hi there

Finally managed to get on to the forum. Just want to know if there are problems for the Eastern Cape? I have been timing-out the whole morning just while browsing. If there is a problem don't sweat it - but just need to know in case you might need to test my account or something. Quite painful to use but not going to be in too much today but can always use my phone for internet but been like this for the last couple days.

Here is a tracert if needed. But if you need anything else then let me know. Or if there is a problem somewhere - is there an ETA on fix.

Tracing route to openweb.co.za [41.72.150.7]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Billion.810VNTX [10.0.0.2]
2 13 ms 13 ms 13 ms 196-210-145-129.dynamic.isadsl.co.za [196.210.145.129]
3 25 ms 28 ms 26 ms cdsl1-ctn-vl2376.ip.isnet.net [196.38.72.205]
4 32 ms 31 ms 31 ms 196.35.115.128
5 31 ms 30 ms 30 ms core2a-ctn-gi0-2.ip.isnet.net [168.209.6.6]
6 35 ms 26 ms 27 ms 168.209.2.130
7 24 ms 24 ms 24 ms 41-208-29-210.mtnns.net [41.208.29.210]
8 34 ms 34 ms 35 ms 196.44.0.75
9 58 ms 57 ms 58 ms rb-cr-1.za--ct-cr-2.za-b.mtnns.net [196.44.31.250]
10 60 ms 54 ms 61 ms 196.44.31.97
11 78 ms 75 ms 53 ms 196.30.1.53
12 61 ms 60 ms * tengigabitethernet9-1.gw20.jnb6.za.mtnbusiness.net [196.31.220.25]
13 48 ms 47 ms 59 ms tengigabitethernet5-1.hr9.jnb6.za.mtnbusiness.net [196.31.63.146]
14 70 ms 49 ms 48 ms core-router1.jnb2.host-h.net [196.30.213.108]
15 59 ms 58 ms 58 ms core-access-switch1-vlan1001.jnb.host-h.net [41.72.136.53]
16 51 ms 49 ms 49 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

Have a good one :)
 
Hi hayted

There are currently no issues on the OpenWeb side.

I would however suggest you call Telkom on 10210 and have them test your line and router. I do know they still have MANY open faults across the country.

hayted said:
Hi there

Finally managed to get on to the forum. Just want to know if there are problems for the Eastern Cape? I have been timing-out the whole morning just while browsing. If there is a problem don't sweat it - but just need to know in case you might need to test my account or something. Quite painful to use but not going to be in too much today but can always use my phone for internet but been like this for the last couple days.

Here is a tracert if needed. But if you need anything else then let me know. Or if there is a problem somewhere - is there an ETA on fix.

Tracing route to openweb.co.za [41.72.150.7]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Billion.810VNTX [10.0.0.2]
2 13 ms 13 ms 13 ms 196-210-145-129.dynamic.isadsl.co.za [196.210.145.129]
3 25 ms 28 ms 26 ms cdsl1-ctn-vl2376.ip.isnet.net [196.38.72.205]
4 32 ms 31 ms 31 ms 196.35.115.128
5 31 ms 30 ms 30 ms core2a-ctn-gi0-2.ip.isnet.net [168.209.6.6]
6 35 ms 26 ms 27 ms 168.209.2.130
7 24 ms 24 ms 24 ms 41-208-29-210.mtnns.net [41.208.29.210]
8 34 ms 34 ms 35 ms 196.44.0.75
9 58 ms 57 ms 58 ms rb-cr-1.za--ct-cr-2.za-b.mtnns.net [196.44.31.250]
10 60 ms 54 ms 61 ms 196.44.31.97
11 78 ms 75 ms 53 ms 196.30.1.53
12 61 ms 60 ms * tengigabitethernet9-1.gw20.jnb6.za.mtnbusiness.net [196.31.220.25]
13 48 ms 47 ms 59 ms tengigabitethernet5-1.hr9.jnb6.za.mtnbusiness.net [196.31.63.146]
14 70 ms 49 ms 48 ms core-router1.jnb2.host-h.net [196.30.213.108]
15 59 ms 58 ms 58 ms core-access-switch1-vlan1001.jnb.host-h.net [41.72.136.53]
16 51 ms 49 ms 49 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

Have a good one :)
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Sweet - Will see what they say. Thanks for giving me a place to start - This has been driving me nuts.
 
Well I am still loving my 2-for-1 8Mbps special. I only use it at home though so I don't really notice speed issues. I download up to 500gig a month no sweat from NZB or torrent servers. If I do notice a browsing speed drop I connect to a capped Afrihost account. I buy 5-10Gb a month like that for times that my Openweb does give issues. I believe in having redundancy no matter what because I work in the telecoms industry.

All in all for R350 a month for 8Mbps (I'm paying half) this is by faaaaaaaaaaaaaar the best internet deal I have ever had. I was paying R500+ for MWEB 4Mbps which wasn't half as good (pardon the pun).

I suggest you sign up for a free 1Gb account with any one of the ISP's out there. 1Gb is plenty if you don't download.
 
Omnicience said:
Racer if you want QOS and network load balancing i suggest you buy yourself a mikrotik 750G. No network will do this for you.
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Sorry, I disagree. I know people with up to 20 computers sharing one adsl router, all happily downloading email, browsing and downloading the odd file all the same time. You're telling me i have to buy a mikrotik router and set up QOS just so I can read my Gmail while I happen to have a file downloading at the same time? please...

This problem only reared its head in the last 2-3 days, before that I could actually do more than one thing at a time on the 'net (like its supposed to be). I understand MrBeep's comment that its probably not a good idea to do heavy downloading and wanting to browse quickly at the same time during peak periods, fair enough... but that's not what I'm on about.

Stop getting angry at your provider and try and fix your own problem. Or just turn off your FTP while you browse. MrBEEP's patience is quite extraordinary but dont push it.
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Oh pardon me, and here i thought I was the client! What do you think happens to my patience when I have to go next door to a neighbour just to download 250MB of drivers for a job that needs to get out?
 
Problem is that YOUR download is eating all the bandwidth up. This has nothing to do with the OW network, your router can't manage bandwidth for ****.
 
iJasper said:
Problem is that YOUR download is eating all the bandwidth up. This has nothing to do with the OW network, your router can't manage bandwidth for ****.
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Yes my download which was crawling along at 5KB/s was eating all the bandwidth..... And, my router seems to manage bandwidth just fine when using an Mweb or Afrihost account. Anything else intelligent to add?
 
iJasper said:
Problem is that YOUR download is eating all the bandwidth up. This has nothing to do with the OW network, your router can't manage bandwidth for ****.
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What the **** are you spewing from your gob, man?
Are you even looking at the facts or are you just flailing around from your emotional base?
We all want this experience to work, but we can only do so if we deal with facts.
Blind and unfailing support does not help any process at any stage, ever.

There IS a problem, FACT.. It will be denied for as long as possible, we get that. But we need to deal with some kind of corrective measures at some stage. Just because, some - even most don't experience a problem, doesn't for one moment mean that a problem doesn't exist.

There is a very distinctive problem for some during certain times, and it even affects the Gold subscribers. If a problem is never acknowledged, it is never dealt with. Let's just be reasonable and start looking for a solution.
 
The network is actually completely unshaped currently.

Any slow speed issue needs to be investigated, as everyone is on full speed currently.

Kindly PM me your ADSL username

Omnicience said:
network is crawling along getting 1mbps locally on 10mb gold uncapped
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To add to this, today alone we referred 21 people to Telkom due to congested exchange issues. I'm afraid to say it but Telkoms network is completely overloaded.
 
MrBEEP said:
To add to this, today alone we referred 21 people to Telkom due to congested exchange issues. I'm afraid to say it but Telkoms network is completely overloaded.
Click to expand...
I decided to test my connection again tonight. Same server, about 8 minutes apart.
Telkom Internet



Openweb



No congested exchange here...
 
Running great here the whole weekend. Torrents maxing out, NNTP maxing out and I'm even able to watch a 1080p live video stream from twitch at 60fps

:)
 
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