OpenWeb ADSL Feedback Thread

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Ok I'm really not happy with the performance of Revision 3 streams on my Roku using my Openweb account. I've tried tonight to use my 1GB MWEB account and as soon as I start the stream it ramps up to 6Mbps (as per the Bandwidth page on my DDWRT router) and the stream plays without issue from start to finish on full 4 dots quality.

With the Openweb account it looks like something somewhere is throttled/limited/shaped/blocked because when I start the video it barely gets over 1Mbps, usually it's a few hundred kbps. The stream starts and plays for a few seconds before buffering again and then dropping the quality to 2 dots, which frankly is unacceptable when my MWEB account breezes through on full 4 dot quality.

This is an issue which needs to be sorted out ASAP. There are definite issues somewhere between Openweb and thy Revision 3 servers. I will not accept the support team simply randomly moving me to IS or whatever other backbone in the hope that the issue disappears. It is blatantly clear to me that there is some bottleneck, whether it's shaping that Openweb does not want to admit to or if it's a genuine issue that nobody is aware of yet, but honestly having an account that does not perform as expected is KILLING the experience of having a Roku.

This post is not meant to be a rant but more to make it known that Openweb needs to take heed of this issue. I'm more than willing to help solve this so please MrBEEP let me know what I can do.
 
The entire network has, and still is completely unshaped since Friday at 19:00.

We are running far below capacity, thus shaping will not be applied until Monday morning at 8am.

There is no point in us shaping clients when we have mountains of spare capacity available.

I would strongly suggest you visit a neighbours house using his router and PC an your account and try your application. If the problem persists, it is probably an exchange fault.

If it goes away it is a setup fault or router fault on your side.

Also try resetting your router to factory defaults and reconfiguring it from scratch. Corrupt routers are known to enforce strange QoS rules onto applications.

feo said:
Ok I'm really not happy with the performance of Revision 3 streams on my Roku using my Openweb account. I've tried tonight to use my 1GB MWEB account and as soon as I start the stream it ramps up to 6Mbps (as per the Bandwidth page on my DDWRT router) and the stream plays without issue from start to finish on full 4 dots quality.

With the Openweb account it looks like something somewhere is throttled/limited/shaped/blocked because when I start the video it barely gets over 1Mbps, usually it's a few hundred kbps. The stream starts and plays for a few seconds before buffering again and then dropping the quality to 2 dots, which frankly is unacceptable when my MWEB account breezes through on full 4 dot quality.

This is an issue which needs to be sorted out ASAP. There are definite issues somewhere between Openweb and thy Revision 3 servers. I will not accept the support team simply randomly moving me to IS or whatever other backbone in the hope that the issue disappears. It is blatantly clear to me that there is some bottleneck, whether it's shaping that Openweb does not want to admit to or if it's a genuine issue that nobody is aware of yet, but honestly having an account that does not perform as expected is KILLING the experience of having a Roku.

This post is not meant to be a rant but more to make it known that Openweb needs to take heed of this issue. I'm more than willing to help solve this so please MrBEEP let me know what I can do.
Click to expand...
 
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MrBEEP said:
The entire network has, and still is completely unshaped since Friday at 19:00.

We are running far below capacity, thus shaping will not be applied until Monday morning at 8am.

There is no point in us shaping clients when we have mountains of spare capacity available.

I would strongly suggest you visit a neighbours house using his router and PC an your account and try your application. If the problem persists, it is probably an exchange fault.

If it goes away it is a setup fault or router fault on your side.

Also try resetting your router to factory defaults and reconfiguring it from scratch. Corrupt routers are known to enforce strange QoS rules onto applications.
Click to expand...

With all due respect, it's got nothing to do with the exchange. If it did, I would be having the same problem irrespective of which account I used. But that is not the case, I'll post some graphs from my router a little later today to illustrate but none of those suggestions you mentioned will work.
 
Ok so I opened a stream from Revision 3, the show was Tekzilla. The quality was set to HD.

This is Openweb:

openweb.PNG

This is MWEB:

mweb.PNG

Spot the slight difference?

Router fault? Nope.

Exchange fault? Nope.

Line fault? Nope.

ISP?
 
I have just watched the entire Wild robot video in HD using an OpenWeb ADSL account

http://revision3.com/sourcefed/robot-wildcat-goes-rogue

Not a single buffer.

Router fault? Could Be
Exchange Fault? Could Be
Telkom Fault? Could Be
ISP Fault? Unlikely

feo said:
Ok so I opened a stream from Revision 3, the show was Tekzilla. The quality was set to HD.

This is Openweb:

View attachment 75915

This is MWEB:

View attachment 75917

Spot the slight difference?

Router fault? Nope.

Exchange fault? Nope.

Line fault? Nope.

ISP?
Click to expand...
 
Kindly PM me so that I can perform my tests using your actual ADSL account.

I will also perform some stress tests on it myself for the rest of this Sunday.

feo said:
With all due respect, it's got nothing to do with the exchange. If it did, I would be having the same problem irrespective of which account I used. But that is not the case, I'll post some graphs from my router a little later today to illustrate but none of those suggestions you mentioned will work.
Click to expand...
 
MrBEEP said:
I have just watched the entire Wild robot video in HD using an OpenWeb ADSL account

http://revision3.com/sourcefed/robot-wildcat-goes-rogue

Not a single buffer.

Router fault? Could Be
Exchange Fault? Could Be
Telkom Fault? Could Be
ISP Fault? Nope
Click to expand...

I don't get why you say it still could be a router or exchange fault?

If it were one of the two (or both), the problem would persist across ANY ISP account, but in actual fact the problem disappears when I use another ISP account.

That means the issue lies either in your network or with my account.

How do you explain the graphs? It's clear as daylight that something is up when I use my OW account.
 
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We have seen these issues many times in the past.

A particular router corrupts and hangs on to a certain set of configs for one ISP account, which completely messes up the performance on another ISP account.

An exchange has a faulty route to our DC, which takes Telkom numerous calls and logged tickets to fix.

A DNS issue.

A PC has the incorrect DNS or obscure QoS settings configured, or a firewall rule prohibits a set of IPs on one account but not the next.

A corrupt DSLAM port can most definitely cause issues.

The possibilities are endless.

If we test a particular account on our test lines across the country and cannot replicate the issue, it is highly unlikely that the account is the core cause of the issue.

Not only this, our graphs indicate that across the country thousands of folks are currently streaming from Revision 3 successfully. It is unlikely that there is a fault if we have received only 1 or 2 complaints on a network of thousands. A general issue will immediately develop a trend in support queries, which the system will pickup and flag.



feo said:
I don't get why you say it still could be a router or exchange fault?

If it were one of the two (or both), the problem would persist across ANY ISP account, but in actual fact the problem disappears when I use another ISP account.

That means the issue lies either in your network or with my account.

How do you explain the graphs? It's clear as daylight that something is up when I use my OW account.
Click to expand...
 
MrBEEP said:
We have seen these issues many times in the past.

A particular router corrupts and hangs on to a certain set of configs for one ISP account, which completely messes up the performance on another ISP account.

An exchange has a faulty route to our DC, which takes Telkom numerous calls and logged tickets to fix.

A DNS issue.

A PC has the incorrect DNS or obscure QoS settings configured, or a firewall rule prohibits a set of IPs on one account but not the next.

A corrupt DSLAM port can most definitely cause issues.

The possibilities are endless.

If we test a particular account on our test lines across the country and cannot replicate the issue, it is highly unlikely that the account is the core cause of the issue.

Not only this, our graphs indicate that across the country thousands of folks are currently streaming from Revision 3 successfully. It is unlikely that there is a fault if we have received only 1 or 2 complaints on a network of thousands. A general issue will immediately develop a trend in support queries, which the system will pickup and flag.
Click to expand...

Ok fair enough. You know your core business better than me, I've PM'ed you my account details as requested. Let me know if you have any luck because I certainly don't seem to be having any.
 
I keep flipping back between my OW and MWEB accounts and the results can be replicated every single time, things just aren't working as they should on the OW account.

Am I the only one here with these issues streaming from Revision 3?
 
HavocXphere said:
2mbps Gamers

Peaked at 177, averages like 140ish, dropped to 100 briefly giving lag. Quality set to high. Seems entirely viable.

this one
http://revision3.com/tekzilla/qos-setup-emergency-phone
Click to expand...

On this video, mine is similar but the thing is, when I was on MWEB, it used to max out my line so I literally had zero issues streaming.

I have a 10Mb line and 6Mb account so 150kB/s (just over 1Mbps) is horsedung...

openweb3.PNG
 
feo said:
On this video, mine is similar but the thing is, when I was on MWEB, it used to max out my line so I literally had zero issues streaming.

I have a 10Mb line and 6Mb account so 150kB/s (just over 1Mbps) is horsedung...

View attachment 75963
Click to expand...
Mine goes all over the place from 150kBps to over 800kBps, maybe averaging at 350 kBps or so, but I can't watch it on High without experiencing stutter.

On Hulu everything runs at HD quality though. Pretty weird.

Edit: Internet much slower now. Was totally dead around 12h00 and last night around 00h00.

Can't load a few webpages.
 
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