OpenWeb ADSL Feedback Thread

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On Gold Uncapped. This is bad! Been like this all day!

Code: 
traceroute to telkomsa.net (196.25.211.40), 64 hops max, 52 byte packets
 1  192.168.0.1 (192.168.0.1)  4.162 ms  3.688 ms  3.767 ms
 2  105-236-9-65-esr-lo.mtnbusiness.co.za (105.236.9.65)  1356.515 ms  1398.642 ms  1422.170 ms
 3  ipc-recieve-tb-2a.mtnbusiness.net (41.181.54.86)  1420.961 ms  1503.697 ms  1498.375 ms
 4  tb-dca-2.za--qux-c.za.mtnbusiness.net (41.181.198.188)  1545.636 ms  1598.477 ms  1594.795 ms
 5  unc-cpt-1.mtnns.net (196.44.18.8)  1615.331 ms  1698.472 ms  1710.862 ms
 6  tb-pr-1.za--tb-cr-2.za-a.mtnns.net (196.44.18.143)  1706.404 ms  1776.528 ms  1829.336 ms
 7  wblv-ip-se-2-gw.telkom-ipnet.co.za (196.25.165.197)  1744.427 ms  1858.460 ms  1875.609 ms
 8  196.43.25.205 (196.43.25.205)  1891.096 ms  1858.918 ms  1937.478 ms
 9  196.43.39.74 (196.43.39.74)  1899.653 ms  1799.092 ms  1222.714 ms
10  telkom-internet-gw.telkom-ipnet.co.za (196.25.39.38)  1219.033 ms  1230.173 ms  1247.853 ms
11  * * *
12  * * *
13  * * *
 
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I know it's not Openweb's fault that Twitch.tv is lagging like crazy :( I HATE YOU TWITCH.TV!!!! YOU ARE KILLING E-SPORT!
 
Everything super slow here, Dota 2 takes ~15 seconds for anything to happen, youtube isn't streaming, 3am.co.za is buffering every 2-3 seconds.
 
Based on the tracert, you are suffering from a congested exchange or a Telkom fault.

Hop 2 is high, which resides on the Telkom exchange.

Kindly call Telkom on 10210 and log a fault

r00ster said:
On Gold Uncapped. This is bad! Been like this all day!

Code: 
traceroute to telkomsa.net (196.25.211.40), 64 hops max, 52 byte packets
 1  192.168.0.1 (192.168.0.1)  4.162 ms  3.688 ms  3.767 ms
 2  105-236-9-65-esr-lo.mtnbusiness.co.za (105.236.9.65)  1356.515 ms  1398.642 ms  1422.170 ms
 3  ipc-recieve-tb-2a.mtnbusiness.net (41.181.54.86)  1420.961 ms  1503.697 ms  1498.375 ms
 4  tb-dca-2.za--qux-c.za.mtnbusiness.net (41.181.198.188)  1545.636 ms  1598.477 ms  1594.795 ms
 5  unc-cpt-1.mtnns.net (196.44.18.8)  1615.331 ms  1698.472 ms  1710.862 ms
 6  tb-pr-1.za--tb-cr-2.za-a.mtnns.net (196.44.18.143)  1706.404 ms  1776.528 ms  1829.336 ms
 7  wblv-ip-se-2-gw.telkom-ipnet.co.za (196.25.165.197)  1744.427 ms  1858.460 ms  1875.609 ms
 8  196.43.25.205 (196.43.25.205)  1891.096 ms  1858.918 ms  1937.478 ms
 9  196.43.39.74 (196.43.39.74)  1899.653 ms  1799.092 ms  1222.714 ms
10  telkom-internet-gw.telkom-ipnet.co.za (196.25.39.38)  1219.033 ms  1230.173 ms  1247.853 ms
11  * * *
12  * * *
13  * * *
Click to expand...
 
Thanks MrBEEP. I spoke to someone earlier and I came to that conclusion as well.

Thanks for the rapid help once again!
 
Hulu suffering here too now. The freaking adds are fine, then the actual content gets stuck even on low.
 
Last edited:
Hulu is normally great, last night watching SNL I noticed the Netflix effect where it steps down quality if your connection is flaky and it became pixelated so I just gave up half way through.
 
We have contacted Hulu and they have indicated that they are experiencing server issues.

Their engineers are attending

feo said:
Hulu is normally great, last night watching SNL I noticed the Netflix effect where it steps down quality if your connection is flaky and it became pixelated so I just gave up half way through.
Click to expand...
 
International and local is crawling this morning. My uncapped account seems to be relegated to an after hours Uncapped account with the way the shaper is hampering my browsing :(
 
Fox1 said:
International and local is crawling this morning. My uncapped account seems to be relegated to an after hours Uncapped account with the way the shaper is hampering my browsing :(
Click to expand...

MrBEEP recently mentioned that during business hours while any HTTP downloads are active, your browsing will be shaped as well - could be that?
 
Hi Fox1,

Kindly PM me so that I can do some tests

Fox1 said:
International and local is crawling this morning. My uncapped account seems to be relegated to an after hours Uncapped account with the way the shaper is hampering my browsing :(
Click to expand...
 
MrBeep,

Whatever is happening right now, it is rather unacceptable.
My Gold account username and password hasn't worked at all today.
I called in the problem this morning at 10am.

Nobody has called me back, or posted a status of some sort, or anything like that.
How is it acceptable for support to simply disappear into the dark without any sort of status or ETA updates?

And yes, I have even emailed you directly...
 
Hi Willem.

I see Leon and Dane are addressing your issue.

They have taken some time to thoroughly test the account and find out what is wrong.

I believe it is working again?

wheunis said:
MrBeep,

Whatever is happening right now, it is rather unacceptable.
My Gold account username and password hasn't worked at all today.
I called in the problem this morning at 10am.

Nobody has called me back, or posted a status of some sort, or anything like that.
How is it acceptable for support to simply disappear into the dark without any sort of status or ETA updates?

And yes, I have even emailed you directly...
Click to expand...
 
MrBEEP said:
Hi Willem.

I see Leon and Dane are addressing your issue.

They have taken some time to thoroughly test the account and find out what is wrong.

I believe it is working again?
Click to expand...

Working; Haven't really gotten around to test anything, other than logging in working.
Will mail later tonight if needed.
 
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