OpenWeb ADSL Feedback Thread

[Captain Beer]

Nice try.

I am a fan, 'cause it just works for me. No shame in that.

Nice try what? For some of us, it hardly every works.

 

[TEXTILE GUY]

Hi DJ
We have been focusing on a new product today with strat sessions and the like.

With the number of complaints ands the tone of the comments - I know what I would be focusing on .....

Have a lekker week Mr. Beep ....

 

[AthenianOwl]

Is international down?

 

[antoinevg]

Nope, far worse: ajax.googleapis.com is down.

…and this, kids, is why centralising network services is not a good architectural decision.

 

[capd]

uh, you missing the point.. its not about mrbeep sitting here 24/7 its aboutt employing someone over weekends to do basic support and not making up stories..

anyway the weekend was good, lets see how this week is during hours...

Believe it or not, I don't think it's MrBeep's job to sit on this thread 24/7 to be at the beck and call of everyone. Sure, it's nice having the guy who owns the ISP take such a deep interest in his customers, but he is also human and he does have an ISP to run!

Far be it from me to leap to his defense though, I would also lose my cool if I had terrible internet for most of a day. As you can see though, he has responded (albeit a bit late) and admitted fault. Most ISPs would just give a generic brush off answer.

 

[CapetonianMike]

Nope, far worse: ajax.googleapis.com is down.

…and this, kids, is why centralising network services is not a good architectural decision.

Rather it is inaccessible, along with most of the rest of the internet during weekdays, been like that since November 2013.

Even browsing this site takes forever and many of the offsite resources timeout... absolutely disgusting ADSL experience.

 

[MrBEEP]

No, international is up and running.

However, shaping has been applied as the network is busy on this lovely Monday morning.

Is international down?

 

[MrBEEP]

Oh, I am being rude this morning!

I haven't greeted everyone yet.

Good morning friends! I trust you had a super weekend?

I do hope you are ready for the week ahead?

 

[CapetonianMike]

When you can't even do a Google search you know its time to move to another ISP. "Shaped when the network is busy"... what happened to the promise that I was given when signing up that only things like game traffic and P2P traffic was shaped? When you shape everything the correct term to use is throttling.

MrBeep please send me details on the cancellation procedure.

 

[mika1000]

my lines completely dead. as a door nail.

had to switch to another ISP to open MYBB... also running at a quarter of the line speed.

i think the story behind the story is that Telkom caught the ISP's completely off guard doubling the line speed and not lowering the IPC cost further. and now the ISP's cant afford to buy more bandwidth to supply in the demand, thus killing the the internet in the day only allowing business customers thats paying a prime rate.

and the poor sods are trampled upon like ants under their feet.

makes complete sense...

 

[CapetonianMike]

makes complete sense...

Doesn't make it right.

I will spend my money with a company that honors it promises.

 

[Marc123]

As a new subscriber to Openweb, I was hoping to get the speeds the the hyped up advertising promised.

I only get connectivity if I leave my line off (connecting to Telkom instead) for 10 minutes.

Support desk does not answer and two reception ladies tell me that I can only cancel via email. (recordings available)

When I email a cancellation request, I get a reference to a Zendesk link that does not exist.

I understand that my line might be shaped during busy hours, but if I cannot open a Google search page, I get a little disappointed.

 

[antoinevg]

re: earlier requests about international being down… turns out it's not that simple and may well be an openweb problem:

traceroute to ajax.googleapis.com from openweb:

tau:~ $ traceroute ajax.googleapis.com
traceroute to googleapis.l.google.com (173.194.78.95), 64 hops max, 52 byte packets
1 firsthop (196.210.201.1) 12.850 ms 12.409 ms 13.441 ms
2 cdsl1-ctn-vl2173.ip.isnet.net (196.38.72.113) 16.205 ms 14.986 ms 14.594 ms
3 196.35.115.128 (196.35.115.128) 15.251 ms 14.310 ms 13.846 ms
4 168.209.2.13 (168.209.2.13) 16.320 ms 14.665 ms 13.816 ms
5 * * core1b-ctn-gi0-1.ip.isnet.net (168.209.2.4) 128.697 ms
6 168.209.201.6 (168.209.201.6) 165.476 ms
168.209.2.13 (168.209.2.13) 15.162 ms
168.209.201.6 (168.209.201.6) 172.054 ms
7 * * 195.66.224.125 (195.66.224.125) 163.381 ms
8 168.209.2.13 (168.209.2.13) 14.549 ms
209.85.245.112 (209.85.245.112) 163.552 ms
209.85.245.110 (209.85.245.110) 166.680 ms
9 * 209.85.245.2 (209.85.245.2) 167.873 ms *
10 168.209.2.13 (168.209.2.13) 21.331 ms *
72.14.232.134 (72.14.232.134) 175.863 ms
11 * * 72.14.238.215 (72.14.238.215) 171.375 ms
12 168.209.2.13 (168.209.2.13) 14.376 ms^C

(Note the routing loop)


traceroute to ajax.googleapis.com from mtn:

tau:~ $ traceroute ajax.googleapis.com
traceroute to googleapis.l.google.com (173.194.66.95), 64 hops max, 52 byte packets
1 172.20.10.1 (172.20.10.1) 4.184 ms 7.833 ms 6.387 ms
2 10.210.32.113 (10.210.32.113) 69.391 ms 104.766 ms 63.322 ms
3 10.210.32.118 (10.210.32.118) 49.360 ms 86.869 ms 54.729 ms
4 10.210.70.33 (10.210.70.33) 104.020 ms 48.165 ms 52.277 ms
5 10.210.70.33 (10.210.70.33) 55.408 ms 251.040 ms 49.488 ms
6 10.210.70.61 (10.210.70.61) 88.369 ms 64.657 ms 106.809 ms
7 10.210.32.83 (10.210.32.83) 109.035 ms 55.670 ms 72.098 ms
8 41-208-11-141.mtnns.net (41.208.11.141) 78.450 ms 45.599 ms 50.502 ms
9 41.181.54.65 (41.181.54.65) 90.745 ms 46.049 ms 50.117 ms
10 41.181.54.64 (41.181.54.64) 88.319 ms 144.927 ms 53.904 ms
11 compj-cpt-1.mtnns.net (196.44.18.2) 101.487 ms 46.564 ms 52.302 ms
12 ls-cr-2.uk--tb-cr-1.za.mtnns.net (196.44.31.113) 201.752 ms 336.274 ms 307.153 ms
13 am-cr-1.nl--ls-cr-2.uk-a.mtnns.net (196.44.31.183) 306.989 ms 348.666 ms 325.846 ms
14 am-tpr-1.nl--am-cr-1.nl-a.mtn.net (209.212.111.141) 322.285 ms 612.768 ms 300.930 ms
15 core2.ams.net.google.com (195.69.145.100) 313.466 ms 204.685 ms 4336.222 ms
16 209.85.254.90 (209.85.254.90) 511.859 ms
209.85.254.95 (209.85.254.95) 510.807 ms
209.85.254.90 (209.85.254.90) 4913.561 ms
17 209.85.253.249 (209.85.253.249) 587.485 ms
72.14.238.69 (72.14.238.69) 219.814 ms
209.85.253.249 (209.85.253.249) 220.348 ms
18 209.85.244.100 (209.85.244.100) 209.359 ms
209.85.240.158 (209.85.240.158) 569.849 ms
209.85.244.100 (209.85.244.100) 209.188 ms
19 216.239.49.45 (216.239.49.45) 382.469 ms
209.85.251.231 (209.85.251.231) 200.800 ms
72.14.236.191 (72.14.236.191) 235.435 ms
20 * * *
21 we-in-f95.1e100.net (173.194.66.95) 662.272 ms 223.339 ms 390.763 ms

No problem.

 

[ItherNiT]

As a new subscriber to Openweb, I was hoping to get the speeds the the hyped up advertising promised.

I only get connectivity if I leave my line off (connecting to Telkom instead) for 10 minutes.

Support desk does not answer and two reception ladies tell me that I can only cancel via email. (recordings available)

When I email a cancellation request, I get a reference to a Zendesk link that does not exist.

I understand that my line might be shaped during busy hours, but if I cannot open a Google search page, I get a little disappointed.

Get a afrihost 1gig(free) and make sure its not the telkom exchange, Allot of the time its telkom and not openweb

 

[Marc123]

Get a afrihost 1gig(free) and make sure its not the telkom exchange, Allot of the time its telkom and not openweb

Thanks for the insight. I will be trying that ASAP. I did still have my leftover Telkom account and had good speeds there, but this 1gig account looks great as a backup.

 

[AthenianOwl]

Great, now my "Gold" OW account's barely usable after 10am today

My 1GB Free Afrihost account's running at full speed. That means that my line is fine and I don't need another port reset.

In conclusion, my "Gold" OW account is either broken or being used by more than 1 user

If it doesn't get sorted out permanently, then I'm afraid that I will pack up my stuff and move to another ISP thread

 

[MrBEEP]

Kindly PM me so that I can test your account myself for the rest of the day

Great, now my "Gold" OW account's barely usable after 10am today

My 1GB Free Afrihost account's running at full speed. That means that my line is fine and I don't need another port reset.

In conclusion, my "Gold" OW account is either broken or being used by more than 1 user

If it doesn't get sorted out permanently, then I'm afraid that I will pack up my stuff and move to another ISP thread

 

[PostmanPot]

Great, now my "Gold" OW account's barely usable after 10am today

My 1GB Free Afrihost account's running at full speed. That means that my line is fine and I don't need another port reset.

In conclusion, my "Gold" OW account is either broken or being used by more than 1 user

If it doesn't get sorted out permanently, then I'm afraid that I will pack up my stuff and move to another ISP thread

Yeah, seems 10h00 was the cutoff today.

 

[CapetonianMike]

Oi, MrBeep...? Where are those details I asked for?

Please send me details regarding your cancellation procedure.

 

[SouthBit]

Hi,

My OW Gold account is pretty much useless during office hours from about 10ish onwards. All I really need it for during these times is remoting (Teamviewer) and even this isn't possible, the connection is slower than a dial up. I can't work like this and will have to leave OW if it continues to hinder my work. It's fine after hours and weekends.

Can something be done to resolve my issue?

Did 2 speed tests, upload speed averaging 110kbps