OpenWeb ADSL Feedback Thread

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MrBEEP

Openweb Representative
Company Rep
Joined
Aug 11, 2005
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5,112
Kindly PM me so that I can test the account for you.

Hi,

My OW Gold account is pretty much useless during office hours from about 10ish onwards. All I really need it for during these times is remoting (Teamviewer) and even this isn't possible, the connection is slower than a dial up. I can't work like this and will have to leave OW if it continues to hinder my work. It's fine after hours and weekends.

Can something be done to resolve my issue?
 

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
23,995
Hi,

My OW Gold account is pretty much useless during office hours from about 10ish onwards. All I really need it for during these times is remoting (Teamviewer) and even this isn't possible, the connection is slower than a dial up. I can't work like this and will have to leave OW if it continues to hinder my work. It's fine after hours and weekends.

Can something be done to resolve my issue?

If it's for business purposes I would recommend you get a business account. Our connection at the office hasn't skipped a beat since we got it (Business Platinum).
 

SouthBit

Dealer
Joined
Jan 6, 2011
Messages
1,170
If it's for business purposes I would recommend you get a business account. Our connection at the office hasn't skipped a beat since we got it (Business Platinum).

I accept the terminology, but I feel it should still at least be useable during work hours.
 

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
23,995
I accept the terminology, but I feel it should still at least be useable during work hours.

That's the difference between the business and consumer accounts though, there is very high priority on the business accounts and high redundancy to prevent these kinds of issues in a business environment.
 

Anakha56

Senior Member
Joined
Jul 11, 2006
Messages
972
Email sent to support. Holy fudge Batman but this is slow... :( Can't even browse to www.timeslive.co.za without A: Page failing to load or B: Failing to render correctly due to the slow speed. I was hoping that after a week of Business being back we would see an improvement but it would appear not :?. Just for interests sake here is my tracert to timeslive after my failed attempts:

Tracing route to timeslive.co.za [196.34.62.27]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 9 ms 10 ms 196-210-132-1.dynamic.isadsl.co.za [196.210.132.
1]
3 34 ms 23 ms 27 ms 196.38.73.85
4 55 ms 23 ms 23 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 48 ms 35 ms 26 ms 196.26.0.61
6 24 ms 25 ms 23 ms csw5-pkl-te1-7.ip.isnet.net [196.26.0.188]
7 102 ms 108 ms 31 ms 196.14.25.4
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

*edit*

It seems to have picked up again. I wonder how long it will last...
 

MrBEEP

Openweb Representative
Company Rep
Joined
Aug 11, 2005
Messages
5,112
I was just about to post about this, but you beat me to it.

There is currently a general issue with some sites not loading related to DNS.

The engineers are working on this. We apologise for the inconvenience caused

Email sent to support. Holy fudge Batman but this is slow... :( Can't even browse to www.timeslive.co.za without A: Page failing to load or B: Failing to render correctly due to the slow speed. I was hoping that after a week of Business being back we would see an improvement but it would appear not :?. Just for interests sake here is my tracert to timeslive after my failed attempts:



*edit*

It seems to have picked up again. I wonder how long it will last...
 

antoinevg

Active Member
Joined
Feb 4, 2013
Messages
40
I was just about to post about this, but you beat me to it.

There is currently a general issue with some sites not loading related to DNS.

The engineers are working on this. We apologise for the inconvenience caused

This might be a bit more serious than DNS and may extend upstream from OpenWeb.

A lot of International routes from both OpenWeb & MTN I've tried today are dead dead dead.

Including, of course, the routes to my AWS servers. Damn you murphy. :-(

Please let us know as more info comes in MrBEEP!
 

antoinevg

Active Member
Joined
Feb 4, 2013
Messages
40
Well all seems fine now :).

Wish I could say the same. It's lunch time now and no one's been able to work yet today.

Waiting to hear back from support but I must confess at this point of the proceedings it would be irresponsible of me to not be looking at alternatives to OpenWeb.

Problems do get sorted out but our downtime over the last six months has simply been too high.
 

MrBEEP

Openweb Representative
Company Rep
Joined
Aug 11, 2005
Messages
5,112
I see Leon is working on this.

There is currently a general network notice out regarding certain sites not loading.

The upstream provider is working on the issue

Wish I could say the same. It's lunch time now and no one's been able to work yet today.

Waiting to hear back from support but I must confess at this point of the proceedings it would be irresponsible of me to not be looking at alternatives to OpenWeb.

Problems do get sorted out but our downtime over the last six months has simply been too high.
 

ItherNiT

Senior Member
Joined
Jan 31, 2011
Messages
962
I see Leon is working on this.

There is currently a general network notice out regarding certain sites not loading.

The upstream provider is working on the issue

Shouldn't the status then be changed from green?
 

MongooseMan

Expert Member
Joined
Jun 19, 2009
Messages
1,350
I'm thinking of moving from a 2mb Gold uncapped account to a 4mb Titan Uncapped account (I already have a 4mb line).
I've been told that this "downgrade" will result in the following:
-Increased contention ratio by 99%
-Decreased network priority
-1 less layer of redundancy

That said, I'd then have a 4mb line instead of a 2mb line.

So, am I correct in assuming that general browsing and youtube should (overall) be faster (due to the 4mb)
and news server downloads should be slightly faster after hours (due to 4mb, minus more contention)
?
 

Keeper

Honorary Master
Joined
Mar 29, 2008
Messages
23,624
Is anyone else having problems with gmail POP/SMTP in outlook?
I can't send any messages :(

EDIT: it's working now again.
 
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Chevron

Serial breaker of phones
Joined
Oct 2, 2007
Messages
25,900
I'm thinking of moving from a 2mb Gold uncapped account to a 4mb Titan Uncapped account (I already have a 4mb line).
I've been told that this "downgrade" will result in the following:
-Increased contention ratio by 99%
-Decreased network priority
-1 less layer of redundancy

That said, I'd then have a 4mb line instead of a 2mb line.

So, am I correct in assuming that general browsing and youtube should (overall) be faster (due to the 4mb)
and news server downloads should be slightly faster after hours (due to 4mb, minus more contention)
?

Basically everything after hours will be faster. Not so much during the day.
 

Zewp

Banned
Joined
Sep 3, 2009
Messages
10,655
Is anyone else having trouble with intermittent browsing issues? A lot of my webpages keep timing out and then loading upon refresh. I'm trying to figure out if it's a problem with the account or on my side.
 

MongooseMan

Expert Member
Joined
Jun 19, 2009
Messages
1,350
Basically everything after hours will be faster. Not so much during the day.

Any theories as to how bad the "not so much" would be, compared to a 2mb gold? (I realise it's thumb-sucking, but semi-informed opinions are welcome)

I'm secretly hoping it'll be the same during the day, and faster after hours.
 
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PaCiFieR

Well-Known Member
Joined
Feb 14, 2007
Messages
468
Is anyone else having trouble with intermittent browsing issues? A lot of my webpages keep timing out and then loading upon refresh. I'm trying to figure out if it's a problem with the account or on my side.

Me too, on Gold Original 4MB.
 
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