OpenWeb ADSL Feedback Thread

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wingnut771 said:
IMHO, this upgrade that just happened up north for AH is a MTN upgrade, so not specific to AH but to all ISP's using MTN, in which case, include Axxess, and OW etc, so not really better, just different.
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AfriMan said:
Not sure how Open Web is included here. Have had multiple confirmations from MTN that OpenWeb are not on their services.
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wingnut771 said:
OW use multiple backbones MTN being one of them AFAIK as I'm sure I've seen it being mentioned in the OW thread before, so, yes, a bit of an assumption regarding OW, I concede to that, but not for you changing the subject.
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This is an extract from the Axxess vs Afrihost 4mbs Uncapped.

Can this be confirmed?
 
Woodlands said:
International access is broken. Tracerts show this, bandwidth throughput is damn good locally.
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Local is no good, my server sits outside of SA.
Cancellation was done this morning.. waiting for reference number.

Openweb is for gaming kids, NOT for any form of even half-serious business or working from home.
Since I know the exact usage limitations of MWEB uncapped, I can make provision for it, and I am going back.
At least during the day the internet will work and I won't ever have issues trying to add attachments in GMail.

Better the devil you know, than the devil you don't.
 
You know its horrible service when they willingly want to go back to Mweb!

Seems I need to find a new ISP aswell, i need to do the occasional work from home, and on my OpenWeb connection, it is completly impossible

Koosi said:
Local is no good, my server sits outside of SA.
Cancellation was done this morning.. waiting for reference number.

Openweb is for gaming kids, NOT for any form of even half-serious business or working from home.
Since I know the exact usage limitations of MWEB uncapped, I can make provision for it, and I am going back.
At least during the day the internet will work and I won't ever have issues trying to add attachments in GMail.

Better the devil you know, than the devil you don't.
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MrBEEP said:
Morning Friends,

I am on the investigation task regarding international last night. It does seem like there was a short blip. I am sorry about that!

I do hope you will have a great day today!
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The problem here is that, unlike many of your clients, I am NOT stupid. You are an Internet Solutions reseller. The network, at work, is giving the same issues at the same times. I think your hands are tied and you are limited in what you can do, as IS especially have an attitude that they are the cat's whiskers and screw you, even if you're an ISP reselling their rubbish.

At work, we run servers on public IPs, and these issues, wreak havoc with my projects. I have taken the opportunity with the fact that we're moving office to get MWEB business installed. Why? Because it works, when you need it. The issue with the hard/soft capping is not an issue here, because if I catch people using torrents at work, there's trouble. Since we know what the AUP is, if big downloads are required, we can plan for that.


I recently spent two weeks chasing a bug in my code, and it was not a bug, it was Internet Solutions!

I am going overseas really soon, and last night, I really battled to get into the corporate e-mail system... Disconnected the ADSL, plugged in the Vodacom 3G and got it right away!
All my life long, IS has been the bane of my life, they are the worst ISP I have ever come across, I would much rather use iBurst if there was no other option in this world.
 
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Koosi said:
Local is no good, my server sits outside of SA.
Cancellation was done this morning.. waiting for reference number.

Openweb is for gaming kids, NOT for any form of even half-serious business or working from home.
Since I know the exact usage limitations of MWEB uncapped, I can make provision for it, and I am going back.
At least during the day the internet will work and I won't ever have issues trying to add attachments in GMail.

Better the devil you know, than the devil you don't.
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Get a business account! We have one at our office and it works flawlessly, I haven't had a days issue with our account for about 2 years now.
 
You shouldnt need to have a business account to be able to work from home occasionaly. To work from home i need to be able to VPN, access webmail and use remote destkop / vnc.. all of which is impossible on OW's network at the moment

DrJohnZoidberg said:
Get a business account! We have one at our office and it works flawlessly, I haven't had a days issue with our account for about 2 years now.
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Koosi said:
The problem here is that, unlike many of your clients, I am NOT stupid. You are an Internet Solutions reseller. The network, at work, is giving the same issues at the same times. I think your hands are tied and you are limited in what you can do, as IS especially have an attitude that they are the cat's whiskers and screw you, even if you're an ISP reselling their rubbish.

At work, we run servers on public IPs, and these issues, wreak havoc with my projects. I have taken the opportunity with the fact that we're moving office to get MWEB business installed. Why? Because it works, when you need it. The issue with the hard/soft capping is not an issue here, because if I catch people using torrents at work, there's trouble. Since we know what the AUP is, if big downloads are required, we can plan for that.


I recently spent two weeks chasing a bug in my code, and it was not a bug, it was Internet Solutions!

I am going overseas really soon, and last night, I really battled to get into the corporate e-mail system... Disconnected the ADSL, plugged in the Vodacom 3G and got it right away!
All my life long, IS has been the bane of my life, they are the worst ISP I have ever come across, I would much rather use iBurst if there was no other option in this world.
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Until the throttle dragon comes along.
 
MercuryStorm said:
You shouldnt need to have a business account to be able to work from home occasionaly. To work from home i need to be able to VPN, access webmail and use remote destkop / vnc.. all of which is impossible on OW's network at the moment
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Yes, but if you are running any half serious business you should also be serious about having proper connectivity. If you cannot afford it then approach the company you work for and ask them to fork the bill if they want you to be able to work from home.
 
DrJohnZoidberg said:
Yes, but if you are running any half serious business you should also be serious about having proper connectivity. If you cannot afford it then approach the company you work for and ask them to fork the bill if they want you to be able to work from home.
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Correct!
For business situations, I know what works, and what doesn't.
I went to Openweb because of my over-reaction to the throttling. However when I sat down, and looked at how much I ACTUALLY DOWNLOAD, there's really no need to get all reactive and toyi-toyi about the throttling. Connectivity is priority, the rest is all just a nice-to-have, and for after hours' playing. When it comes to making money... screw the torrents, and the NZBs, when the bucks are made, a separate line can be put in for that crap.

I know a MWEB BUSINESS account, with a leased router (Cisco 807) is what will work, and it will work, in the most demanding circumstances. I stick with what I know. I don't know Keoma Wright from a bar of soap, but I do know MWEB have been around for a long time, right from when I got onto the internet the first time. As I said, rather the devil I know (Hernshaw) than the devil I don't
 
To elaborate further.
1) I have no control over the internet at work, until NOW!
2) I download a fair amount of British TV shows at home. The total of that falls well below the throttling threshold of MWEB, because I am so much at work, and traveling, I really don't have that much time for TV.
3) Openweb sucks... even on supposed "uncapped weekends". The weekend of the 1st of Feb, I had to download an HTTP file from a Rapidshare-like service... 3 times because it failed, and it took the ENTIRE DAY to download 700Mbytes because they not only throttle torrents, you see OpenWeb are very clever, they throttle file sharing sites too, even the obscure Chinese ones. I proved this by playing with my TCP packets... obfuscating the contents, and noticed how I could blaze stuff down M2M sockets, with encrypted payloads, and working with static IPs of the two devices.
4) I have never experienced shaping with MWEB, not at any stage, which means I can be assured they're not fiddling with the packets. Throttling is a different thing, in OpenWeb's case achieved by dropping a packet or several every n time periods, which is done by Internet Solutions. The idea is to waste time by forcing the TCP stack to re-send the lost packets. This wreaks HAVOC with embedded TCP stacks, causing the equipment to eventually lock up. Because of this my code now has a periodic reboot service.
 
Weekends are pretty much unshaped on the network.

If you experience slow speeds on weekends, there is a 99% chance that the fault is on the Telkom side, or on your hardware side.

I am sorry you feel we 'suck', however, we have thousands of happy folks pulling a serious amount of bandwidth especially over weekends. This includes myself, and I can assure you, there is no shaping applied.


Koosi said:
To elaborate further.
1) I have no control over the internet at work, until NOW!
2) I download a fair amount of British TV shows at home. The total of that falls well below the throttling threshold of MWEB, because I am so much at work, and traveling, I really don't have that much time for TV.
3) Openweb sucks... even on supposed "uncapped weekends". The weekend of the 1st of Feb, I had to download an HTTP file from a Rapidshare-like service... 3 times because it failed, and it took the ENTIRE DAY to download 700Mbytes because they not only throttle torrents, you see OpenWeb are very clever, they throttle file sharing sites too, even the obscure Chinese ones. I proved this by playing with my TCP packets... obfuscating the contents, and noticed how I could blaze stuff down M2M sockets, with encrypted payloads, and working with static IPs of the two devices.
4) I have never experienced shaping with MWEB, not at any stage, which means I can be assured they're not fiddling with the packets. Throttling is a different thing, in OpenWeb's case achieved by dropping a packet or several every n time periods, which is done by Internet Solutions. The idea is to waste time by forcing the TCP stack to re-send the lost packets. This wreaks HAVOC with embedded TCP stacks, causing the equipment to eventually lock up. Because of this my code now has a periodic reboot service.
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Mrbeep why is it that during weekdays its like my internet doesnt exist in kuilsriver. Exactly 5 pm everything returns to normail. Its all fine at nigjt and weekends but weekdays I cant open a webpage or use any Internet application including skype and mmo game updates. There is no congestion. I have tracert many time pings of 20 ms. Can u share some insite please
 
gmoboy66 said:
Mrbeep why is it that during weekdays its like my internet doesnt exist in kuilsriver. Exactly 5 pm everything returns to normail. Its all fine at nigjt and weekends but weekdays I cant open a webpage or use any Internet application including skype and mmo game updates. There is no congestion. I have tracert many time pings of 20 ms. Can u share some insite please
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how wrong you are! which account type?
 
Gold orange edition account. I have checked using a 1gig afrihost account everything works at that point but openweb does not thats why I know there is no congestion
 
MrBEEP said:
Weekends are pretty much unshaped on the network.

If you experience slow speeds on weekends, there is a 99% chance that the fault is on the Telkom side, or on your hardware side.
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I replaced the router, spent R500 on Friday night... there is no change. There's nothing wrong with the Telkom line either, never has been, and in case you are wondering I used another ISP's account on that line, the problem goes away. Not arguing any further, voting with my wallet!
 
MrBEEP said:
Weekends are pretty much unshaped on the network.

If you experience slow speeds on weekends, there is a 99% chance that the fault is on the Telkom side, or on your hardware side.

I am sorry you feel we 'suck', however, we have thousands of happy folks pulling a serious amount of bandwidth especially over weekends. This includes myself, and I can assure you, there is no shaping applied.
Click to expand...

I'm sorry to say this but Openweb's as good as TI/MWEB (ie. it's terrible!!!!). My AH account's flying like a Boeing 777X.
 
gmoboy66 said:
Gold orange edition account. I have checked using a 1gig afrihost account everything works at that point but openweb does not thats why I know there is no congestion
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gold you say? have you logged a support call/email? although gold is not immune to shaping. you cant download at all during the day since this will ensure you can do nothing else according to those that sit on high.
 
Thanks for the Info but as it stands I cant even open google. My concern is that this is ridiculous. Shapping is fine but this is nonexistent. Its a bit hectic to pay r649.00 to only have internet at night and weekends vant do any business during the day when im home. Thats my only concern.
 
I started with bad service with openweb and at my 3rd account everything was good for 5 months and now back to bad service. and customer support is not any good form of help .
 
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