Sign up with GoogleAs far as I know almost everything is on SEACOM with SAT3 as back-up. Platinum packages might be on SAT3 too.
-
Ask a question and get free supportUnlock new privileges and see hidden discussionsWin prizes and earn reputation
-
Question of the day ~ How often do you braai?
-
Afristay giveaway.Win a 2-night stay for two people at an establishment of your choice with R1,000 in spending money. Enter here.
OpenWeb ADSL Feedback Thread
- Thread starter MrBEEP
- Start date
- Status
As far as I know almost everything is on SEACOM with SAT3 as back-up. Platinum packages might be on SAT3 too.
The network is extremely quiet currently, thus any form of slow down is more than likely related to a exchange / line / router fault.
Yeah, sorry about that - I've ran out of things to download...
^^^
Well I got my server PC up so I can essentially que up 100's of downloads and never worry
March will be an interesting month for my usage.
My ping is 37. Tracert hops are below 20 and router config hasn't changed. Not sure what the problem is now :/
Well I got my server PC up so I can essentially que up 100's of downloads and never worry
March will be an interesting month for my usage.
My ping is 37. Tracert hops are below 20 and router config hasn't changed. Not sure what the problem is now :/
Hi, I would just like to know what is the technical differences on paper between Gold and Silver accounts. The website does not accurately distinguish between the two in my opinion. I am currently a Gold account consumer, but when I see "Our popular Silver Uncapped ADSL offers clients a low contention ratio (less people sharing the capacity) and superb latency", as what is also stated on the Gold page, I am starting the wonder what the difference is?
Don't get me wrong, I am totally happy with the service. I would just like to know exactly what I am paying for.
Don't get me wrong, I am totally happy with the service. I would just like to know exactly what I am paying for.
Hi Wackyza,
Our service level comparison chart is almost ready.
The difference is contention ratio. Gold has a lower contention ratio compared to silver. It also receives a higher priority on the network than Silver.
Silver has a lower contention ratio to Standard and Vanilla. It also has a higher priority on the network.
Our service level comparison chart is almost ready.
The difference is contention ratio. Gold has a lower contention ratio compared to silver. It also receives a higher priority on the network than Silver.
Silver has a lower contention ratio to Standard and Vanilla. It also has a higher priority on the network.
Hi, I would just like to know what is the technical differences on paper between Gold and Silver accounts. The website does not accurately distinguish between the two in my opinion. I am currently a Gold account consumer, but when I see "Our popular Silver Uncapped ADSL offers clients a low contention ratio (less people sharing the capacity) and superb latency", as what is also stated on the Gold page, I am starting the wonder what the difference is?
Don't get me wrong, I am totally happy with the service. I would just like to know exactly what I am paying for.
Del Piero 10
Senior Member
- Joined
- Mar 15, 2012
- Messages
- 509
@MrBeep
I sent an email to you yesterday with no reply. I signed up a standard 2mb uncapped account for my mom & the speeds are horrendous during the day. Browsing is a painful experience & torrents are running on snail pace despite over 1000+ seeds.
I know the account is shaped but but shaped to the point where speeds aren't reaching a quarter of 2mb? What really worries is that this account is 2 days old. Is this the norm with standard uncapped?
I sent an email to you yesterday with no reply. I signed up a standard 2mb uncapped account for my mom & the speeds are horrendous during the day. Browsing is a painful experience & torrents are running on snail pace despite over 1000+ seeds.
I know the account is shaped but but shaped to the point where speeds aren't reaching a quarter of 2mb? What really worries is that this account is 2 days old. Is this the norm with standard uncapped?
Are there any local peering issues today? Current ping to hetzner (local):
PING hetzner.co.za (41.203.23.117) 56(84) bytes of data.
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=1 ttl=51 time=379 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=2 ttl=51 time=366 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=3 ttl=51 time=366 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=4 ttl=51 time=384 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=5 ttl=51 time=398 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=6 ttl=51 time=409 ms
Making it really frustrating to work on any servers.
PING hetzner.co.za (41.203.23.117) 56(84) bytes of data.
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=1 ttl=51 time=379 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=2 ttl=51 time=366 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=3 ttl=51 time=366 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=4 ttl=51 time=384 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=5 ttl=51 time=398 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=6 ttl=51 time=409 ms
Making it really frustrating to work on any servers.
Hello
Kindly email mrbeep@openweb.co.za and cc support@openweb.co.za with your ADSL username.
This is indeed not normal.
Kindly email mrbeep@openweb.co.za and cc support@openweb.co.za with your ADSL username.
This is indeed not normal.
Hi See you,
There are currently no general network issues.
Kindly email support@openweb.co.za and include your ADSL username and this tracert
There are currently no general network issues.
Kindly email support@openweb.co.za and include your ADSL username and this tracert
Just sent an email, waiting for reply. I'm not too worried about the torrent speeds, I'm sure they will pick up later, they were fast last night, but the speeds from IS news server should be faster
veggiesaurus
Active Member
- Joined
- Apr 11, 2011
- Messages
- 65
MrBEEP, I signed up for a silver uncapped account (8mbps) on the special. My friend and I can connect and download concurrently, but he is having serious issues with his internet. See here for his speedtest results (note: line is syncing at 10mbps, and other accounts aren't giving problems). I am currently not experiencing these issues. He is situated in the CBD of cape town. Any idea what's going on?
edit: turns out it was a line issue, rather than an ISP issue. Sorry about the fuss. For the record, on a healthy line, it seems to be flying pings dropped by a good 30% at 6pm (they were already pretty decent beforehand)
edit: turns out it was a line issue, rather than an ISP issue. Sorry about the fuss. For the record, on a healthy line, it seems to be flying
pings dropped by a good 30% at 6pm (they were already pretty decent beforehand)
Last edited:
- Status