OpenWeb ADSL Feedback Thread

DrJohnZoidberg · Feb 13, 2013

veggiesaurus said:
MrBEEP, I signed up for a silver uncapped account (8mbps) on the special. My friend and I can connect and download concurrently, but he is having serious issues with his internet. See here for his speedtest results (note: line is syncing at 10mbps, and other accounts aren't giving problems). I am currently not experiencing these issues. He is situated in the CBD of cape town. Any idea what's going on? Not exactly a great first impression! (openweb username is accomrie)

According to the website only 1 connection is allowed on this package. That might be the problem?

Rohan · Feb 13, 2013

Im also having latency and speed issues at the moment

Pinging hetzner.co.za [41.203.23.117] with 32 bytes of data:
Reply from 41.203.23.117: bytes=32 time=549ms TTL=49
Reply from 41.203.23.117: bytes=32 time=506ms TTL=49
Reply from 41.203.23.117: bytes=32 time=533ms TTL=49
Reply from 41.203.23.117: bytes=32 time=546ms TTL=49

Ping statistics for 41.203.23.117:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 506ms, Maximum = 549ms, Average = 533ms

Tracing route to hetzner.co.za [41.203.23.117]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 8 ms 7 ms 8 ms 196-210-215-1.dynamic.isadsl.co.za [196.210.215.
1]
3 517 ms 523 ms 540 ms cdsl1-rba-vl2153.ip.isnet.net [196.38.73.169]
4 546 ms 536 ms 530 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 550 ms 534 ms 524 ms core1a-pkl-te-1-1.ip.isnet.net [196.26.0.60]
6 539 ms 605 ms 551 ms 168.209.1.179
7 531 ms 546 ms * 41-208-29-126.mtnns.net [41.208.29.126]
8 546 ms 534 ms 528 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

9 523 ms 535 ms 543 ms 196.44.31.99
10 500 ms 515 ms 525 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
11 551 ms 539 ms 517 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
12 529 ms 524 ms 573 ms core-router1.jnb2.host-h.net [196.30.213.108]
13 537 ms 514 ms 531 ms firewall3.jnb2.host-h.net [196.30.132.165]
14 541 ms 535 ms 531 ms hetzner.co.za [41.203.23.117]

Trace complete.

DrJohnZoidberg · Feb 13, 2013

Rohan said:
Im also having latency issues at the moment

Pinging hetzner.co.za [41.203.23.117] with 32 bytes of data:
Reply from 41.203.23.117: bytes=32 time=549ms TTL=49
Reply from 41.203.23.117: bytes=32 time=506ms TTL=49
Reply from 41.203.23.117: bytes=32 time=533ms TTL=49
Reply from 41.203.23.117: bytes=32 time=546ms TTL=49

Ping statistics for 41.203.23.117:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 506ms, Maximum = 549ms, Average = 533ms

All good here (4MB Standard Uncapped):

Code:

PING hetzner.co.za (41.203.23.117) 56(84) bytes of data.
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=1 ttl=52 time=33.7 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=2 ttl=52 time=33.9 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=3 ttl=52 time=33.5 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=4 ttl=52 time=33.4 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=5 ttl=52 time=34.5 ms
64 bytes from hetzner.co.za (41.203.23.117): icmp_req=6 ttl=52 time=33.0 ms
^C
--- hetzner.co.za ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5007ms
rtt min/avg/max/mdev = 33.015/33.718/34.571/0.531 ms

Amphibious · Feb 13, 2013

DrJohnZoidberg said:
According to the website only 1 connection is allowed on this package. That might be the problem?

Per account. You get 2 accounts for one price.

MrBEEP · Feb 13, 2013

Hello

Are you still having a problem? If so, please drop a mail to support@openweb.co.za so that we can investigate

veggiesaurus said:
MrBEEP, I signed up for a silver uncapped account (8mbps) on the special. My friend and I can connect and download concurrently, but he is having serious issues with his internet. See here for his speedtest results (note: line is syncing at 10mbps, and other accounts aren't giving problems). I am currently not experiencing these issues. He is situated in the CBD of cape town. Any idea what's going on? Not exactly a great first impression! (openweb username is accomrie)

veggiesaurus · Feb 13, 2013

MrBEEP said:
Hello

Are you still having a problem? If so, please drop a mail to support@openweb.co.za so that we can investigate

All good, thanks MrBEEP

agentrfr · Feb 13, 2013

MrBeep, whatever you or your techies did in the last 12 hours, DONT CHANGE IT.

I'm getting 340kB/s on an off port from an international server... ON ONE THREAD - AMAZING!

Rohan · Feb 13, 2013

Sent an email for support, Im still having high latency and poor speeds. It does look like a telkom problem though.

CrazyPeanut · Feb 14, 2013

Had the same issue last night. I actually only joined Openweb yesterday. Downloaded was fine, but browsing was a bit "choppy". Hopefully it will improve today.

MrBEEP · Feb 14, 2013

Hi CrazyPeanut,

Please set the DNS in your router to:

Primary DNS: 168.210.2.2
Secondary DNS: 8.8.4.4

Please try again and provide feedback

CrazyPeanut said:
Had the same issue last night. I actually only joined Openweb yesterday. Downloaded was fine, but browsing was a bit "choppy". Hopefully it will improve today.

CrazyPeanut · Feb 14, 2013

MrBEEP said:
Hi CrazyPeanut,

Please set the DNS in your router to:

Primary DNS: 168.210.2.2
Secondary DNS: 8.8.4.4

Please try again and provide feedback

Okay, I'll give it a bash when I get home this afternoon. I'll let you know.

robdutchmonkey · Feb 14, 2013

Eish, youtube is crawling for me this afternoon

switched to telkom account and it's playing 720p smoothly, but on openweb account it's buffering for ages on 240p

Aquadyne · Feb 14, 2013

My overall experience for that last few days has been quite poor.
Oven browsing is way below par.

Guess I'll log a call.

KoKaRoT · Feb 14, 2013

Hi Guys

Whats the address to cancel with openweb, cancellations@openweb.co.za?

moving houses so gonna wait for telkom to install line.

Thanks.

DrJohnZoidberg · Feb 14, 2013

KoKaRoT said:
Hi Guys

Whats the address to cancel with openweb, cancellations@openweb.co.za?

moving houses so gonna wait for telkom to install line.

Thanks.

Good luck with Telkom

EDIT: Oh yes, that is the correct email address.

wheunis · Feb 14, 2013

International is sucking a fat pipe at the moment.

Everything is just wicked slow.

Aquadyne · Feb 14, 2013

Does the SEACOM line being down have any play in this?

MrBEEP · Feb 14, 2013

Hey Friends,

We have received notice from our upstream provider that there are issues on the International Link.

We will post more information as soon as it becomes available

StoneCold · Feb 14, 2013

MrBEEP said:
Hey Friends,

We have received notice from our upstream provider that there are issues on the International Link.

We will post more information as soon as it becomes available

Thanks a lot MrBeep, was just about to make a post asking if there are any issues, because my international connectivity is extremely slow

Rohan · Feb 14, 2013

Bad week for internet for me, first telkom having problems in the area and now when that has been fixed Seacom decides to act up as well.

OpenWeb ADSL Feedback Thread

Honorary Master

Senior Member

Honorary Master

Well-Known Member

Openweb Representative

Active Member

Executive Member

Senior Member

Active Member

Openweb Representative

Active Member

Well-Known Member

Expert Member

Well-Known Member

Honorary Master

Senior Member

Expert Member

Openweb Representative

Expert Member

Senior Member