OpenWeb ADSL Feedback Thread

[StoneCold]

Hi Del Piero 10,

We tried using different routing for you first. Now we have tried a port reset. If this doesnt work, we will move you to an entirely different network. If this does not work, you will need to look at using a different router. If your issues still persists, you would need to log an official fault on your Telkom line.

At the end of the day, the fault will be resolved.

Now that's what I call kick ass and thorough troubleshooting

 

[Zewp]

Hi Zewp

Are you based in the Western Cape area? Or elsewhere in the country?

Yes, I am based in the WC.

It's 20:30 and my torrents are flying at 5kbps.

 

[MrBEEP]

Hi Zewp,

Kindly email mrbeep@openweb.co.za with your ADSL username so that I can take a look.

This is not normal for this time of night

Yes, I am based in the WC.

It's 20:30 and my torrents are flying at 5kbps.

 

[SSung]

Adjusting the routing on my service apparently solved my problems. Thank you.

 

[chuck606]

My torrent speed also crashed this week to around 5kbps, anybody found a solution?

 

[MrBEEP]

Hi chuck606

Is this happening 24/7? Please drop us a mail: support@openweb.co.za Please include your username.

My torrent speed also crashed this week to around 5kbps, anybody found a solution?

 

[chuck606]

^thank you, I'll keep informed about the situation.

 

[karnuffel]

Just some feedback.

Ive been using openweb since 7th of Feb.



This is my usage as of this morning.

Thanks openweb. Very happy.

 

[Syphonx]

Just some feedback.

Ive been using openweb since 7th of Feb.

View attachment 40046

This is my usage as of this morning.

Thanks openweb. Very happy.

Where do you find usage on openweb's site?

 

[DrJohnZoidberg]

Where do you find usage on openweb's site?

If you have an IS account, then http://users.isdsl.net/

 

[DrJohnZoidberg]

Still happy here too, no major problems since July last year

 

[slvRR]

My usage http://imgur.com/1Asb6xK

 

[Syphonx]

If you have an IS account, then http://users.isdsl.net/

Guess I don't have one, can't login

 

[BrendanMc]

Does anyone know if Telkom have resolved the issues in Cape Town? My torrents are slow as slow can be

 

[Seeyou]

Does anyone know if Telkom have resolved the issues in Cape Town? My torrents are slow as slow can be

Weirdly, things were ridiculously fast yesterday afternoon through earlier this afternoon - was praising whoever worked on the Western Cape issues.

Last hour or so though things have started to deteriorate for some reason - speedtest is dropping below 6mbps on 10mbps Silver account. Hopefully just a blip.

 

[BrendanMc]

im on 6mb and my speedtest results are ok. just torrents are meh at the moment

 

[Seeyou]

Speeds are back to normal after hours, things are ridiculously fast. Hopefully earlier today was just a blip.

 

[Zewp]

there is definitely something wrong with my account or line somewhere. I'm getting latencies of 700 in GW2 when I'm used to latencies of 200 on this account.

Edit: Yes, there is definitely something big wrong somewhere.

These pings are awful.

 

[Seeyou]

How is it this morning Zewp?

If yours is still bad, might be worth having Telkom check your line before taking it further with Openweb

 

[MrBEEP]

Hi Zewp,

All has been resolved on the Western Cape link.

I have tested your account and cannot replicate these issues.

Kindly contact Telkom on 10210 to have them recreate your port. If this does not resolve the problem, please try using a different router. If this does not resolve the problem, please log a fault with Telkom.

there is definitely something wrong with my account or line somewhere. I'm getting latencies of 700 in GW2 when I'm used to latencies of 200 on this account.

Edit: Yes, there is definitely something big wrong somewhere.

These pings are awful.