OpenWeb ADSL Feedback Thread

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Hey Friends,

The problem should now be resolved :)

Let the downloads begin!
 
Speeds this morning are back to where they were a couple of weeks back here in the cape. Everything running smoothly.

"Drop your weapon and step away from that switch...." :D
 
Speeds this morning are back to where they were a couple of weeks back here in the cape. Everything running smoothly.
"Drop your weapon and step away from that switch...." :D

Lucky you ... I've just emailed support (problem here started about 8:30am)

"I am on a 1mbps Gold a/c based in Cape Town.
Suddenly all speeds have dropped to under 20kbps
I tested downloading some arb file over HTTP from http://ftp.is.co.za/ and max it gets is 20kbps (and dropping)
All other protocols are also slow so I've ignored those as HTTP should be fast so I don't imagine it is any shaping.
I've done the reset of my router for a while. Tested another (non IS) based ISP and speeds are maxed so my exchange seems fine."
 
Lucky you ... I've just emailed support (problem here started about 8:30am)

"I am on a 1mbps Gold a/c based in Cape Town.
Suddenly all speeds have dropped to under 20kbps
I tested downloading some arb file over HTTP from http://ftp.is.co.za/ and max it gets is 20kbps (and dropping)
All other protocols are also slow so I've ignored those as HTTP should be fast so I don't imagine it is any shaping.
I've done the reset of my router for a while. Tested another (non IS) based ISP and speeds are maxed so my exchange seems fine."

same with my 4 meg gold uncapped unshaped account at work. still trying to do the basic testing on my side before contacting support. My 1M silver is the one flying this morning.
 
Lucky you ... I've just emailed support (problem here started about 8:30am)

"I am on a 1mbps Gold a/c based in Cape Town.
Suddenly all speeds have dropped to under 20kbps
I tested downloading some arb file over HTTP from http://ftp.is.co.za/ and max it gets is 20kbps (and dropping)
All other protocols are also slow so I've ignored those as HTTP should be fast so I don't imagine it is any shaping.
I've done the reset of my router for a while. Tested another (non IS) based ISP and speeds are maxed so my exchange seems fine."

Hi Mike. can you check your speeds now because mine just jumped to full speed again on the 4M Gold. Are you experiencing the same. Interesting though is that it happened at the same time my silver account dropped to normal shaped levels.
 
Hi Mike. can you check your speeds now because mine just jumped to full speed again on the 4M Gold. Are you experiencing the same. Interesting though is that it happened at the same time my silver account dropped to normal shaped levels.

Back up to full speed now. I just closed the support call I opened with OW on their support site
 
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I post here with a Heavy heart...

I logged into my clientzone area for the first time in a while.. it seems for past 3 months - all my invoices are still pending even though i have paid them up in full.

Expecting a debit order to come off today actually as well.

The thing is - I havent used my OW account since January - I am only paying for it to keep it because it was on special and when i get internet again - ill use it.

The problem is... why are these invoices set as unpaid.. have i been paying all this time for no good reason?

Ticke number: [#TTZ-247-48420]
 
Hi Grizz

This is a bug in the CP that is affecting a few users.

Developers should resolve this in the next bug release

I post here with a Heavy heart...

I logged into my clientzone area for the first time in a while.. it seems for past 3 months - all my invoices are still pending even though i have paid them up in full.

Expecting a debit order to come off today actually as well.

The thing is - I havent used my OW account since January - I am only paying for it to keep it because it was on special and when i get internet again - ill use it.

The problem is... why are these invoices set as unpaid.. have i been paying all this time for no good reason?

Ticke number: [#TTZ-247-48420]
 
Hi Grizz

This is a bug in the CP that is affecting a few users.

Developers should resolve this in the next bug release

Thanks for the info MrBeep - Just let us know once its been done :D
 
NO! I too get free Ipads, transactions, cellphones, blood transfusions, and unlimited sms's to my mother in law!

How can I help you?

MrBeep!

Do you bank with Beep bank? :P

Just pondering on this Friday afternoon..

Michael
 
We will again be unshaping the entire network for the weekend.

Accounts will be unshaped at the following times today (Friday), and will remain unshaped until 8 am on Monday:

Platinum - 17:30
Gold - 17:40
Silver, Standard and Vanilla - 18:00

Happy downloading!
 
Getting some weird bandwidth spikes tonight. Got a large download going and it's full speed one minute, down to 500k/sec, back up to full, down to 700k/sec, back up, etc. Anyone else having the same thing?
 
Will openweb be offering a uncapped and adsl line bundle anytime soon?

Its quite a headache to have the line with one isp and have the uncapped account with another ISP.
 
Hi cavedog,

Very soon....

Will openweb be offering a uncapped and adsl line bundle anytime soon?

Its quite a headache to have the line with one isp and have the uncapped account with another ISP.
 
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