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OpenWeb ADSL Feedback Thread
- Thread starter MrBEEP
- Start date
- Status
akescpt
Honorary Master
only getting 75% speed. this after line has been idle all day. this is the new account. old one performed better than this before it died.
and there it goes. weird.
and there it goes. weird.
Last edited:
feo
Honorary Master
Line was upgraded to a 10Mb line and my account is a 6Mb Gold account and I'm getting like 250kB/s on an international news server.
Anyone else? It's supposed to be unshaped tonight.
Anyone else? It's supposed to be unshaped tonight.
Lol. We shouldn't let the bastards come to ruin our fun, they must stay with their crappy ISP
VIVA OPENWEB! VIVA!
LOL they came to AfriHost as well. Hulle maak ons lewe *** daar. Alles suck op die oomblik lyk my!!!
akescpt
Honorary Master
so now we have degradation of service. so the other ISP's have opened their legs willingly and now we all getting ......
jondo_h
Active Member
Well I've held back from posting here on the forum especially while feeling angry about my situation, but I have to add my voice to the growing dissatisfaction at OpenWeb in this thread. I've been an OW customer for quite a few months now, and have never had a reason to complain - I've barely even realised they were there, which is how it should be. In the last few weeks however, everything has gone belly up and I can't contain my outrage any longer.
I fully accept that an uncapped account is subject to shaping, and I'm even prepared to put up with periods of poor service. I work in IT and I understand that stuff happens.
The thing that has frustrated me no end is the lack of information from OW when queried. Whenever I email or log a ticket, where I ask what the future outlook is, whether there's any light at the end of the tunnel, there's no information forthcoming. I simply get given a new account to use. This lasts for a day or even just a few hours and I get shunted again. Judging by comments in this thread, this is common practise currently at OW. To me this deafening silence is just shooting yourself in the foot. Customers need feedback, need to feel like they're not being kept in the dark or get the wool pulled over their eyes.
The camel on the straws back is that my latest login is now on the MTN network, so something is not right at OW. It feels like they're in over their heads and scrambling madly. The fox is in the henhouse. To add to that, tonight I'm getting 600+ms ping speeds, with 800k downstream - this at 9pm in the evening. I've had a ticket logged since 4.30pm with no reply. I switched to a small backup account I have with Afrihost and its flying. Full speed. Same network, vastly different performance. Something's not right at OW.
So now I'm stuck with being held hostage with a dysfunctional OW account for the remainder of the calendar month (yes, I cancelled my account - enough is enough) and either eat the lost month, or struggle on with no feedback and no apparent end in sight.
Afrihost remain the benchmark insofar as customer feedback is concerned. Unfortunately my experience with them when they switched to MTN destroyed my faith in the MTN network (for now) so like a colleague of mine, I'll probably be heading over to Telkom - he who has the gold makes the rules, after all. And I'm not even a big data user ironically - I just like the no-hassle of an uncapped account. But just a suggestion to OW, if you want to rein in the carnage, let your customers know what the hell is going on! From reading this thread, you seem to have a bunch of real die-hards and you should do right by them. Good luck, I get the feeling you'll need it.
I fully accept that an uncapped account is subject to shaping, and I'm even prepared to put up with periods of poor service. I work in IT and I understand that stuff happens.
The thing that has frustrated me no end is the lack of information from OW when queried. Whenever I email or log a ticket, where I ask what the future outlook is, whether there's any light at the end of the tunnel, there's no information forthcoming. I simply get given a new account to use. This lasts for a day or even just a few hours and I get shunted again. Judging by comments in this thread, this is common practise currently at OW. To me this deafening silence is just shooting yourself in the foot. Customers need feedback, need to feel like they're not being kept in the dark or get the wool pulled over their eyes.
The camel on the straws back is that my latest login is now on the MTN network, so something is not right at OW. It feels like they're in over their heads and scrambling madly. The fox is in the henhouse. To add to that, tonight I'm getting 600+ms ping speeds, with 800k downstream - this at 9pm in the evening. I've had a ticket logged since 4.30pm with no reply. I switched to a small backup account I have with Afrihost and its flying. Full speed. Same network, vastly different performance. Something's not right at OW.
So now I'm stuck with being held hostage with a dysfunctional OW account for the remainder of the calendar month (yes, I cancelled my account - enough is enough) and either eat the lost month, or struggle on with no feedback and no apparent end in sight.
Afrihost remain the benchmark insofar as customer feedback is concerned. Unfortunately my experience with them when they switched to MTN destroyed my faith in the MTN network (for now) so like a colleague of mine, I'll probably be heading over to Telkom - he who has the gold makes the rules, after all. And I'm not even a big data user ironically - I just like the no-hassle of an uncapped account. But just a suggestion to OW, if you want to rein in the carnage, let your customers know what the hell is going on! From reading this thread, you seem to have a bunch of real die-hards and you should do right by them. Good luck, I get the feeling you'll need it.
drukkie
Expert Member
trust me....i came from AH last month....got a test account....it's worse there 
during the day line maxed out at 30....with OW i can get about 100....
it's maxed now....with AH it never maxed since the issues started...not even 2am...
during the day line maxed out at 30....with OW i can get about 100....
it's maxed now....with AH it never maxed since the issues started...not even 2am...
Pada
Executive Member
Is there anyone else that is experiencing terribly slow webpage loading on international (or mirrored) sites?
For instance, I can barely browse Facebook / za.yahoo.com, where as mybroadband & news24.com is fast.
This is the first time since I've gotten my OW uncapped account that I had to switch to my Afrihost capped account!
Here's are 2 traceroutes:
For instance, I can barely browse Facebook / za.yahoo.com, where as mybroadband & news24.com is fast.
This is the first time since I've gotten my OW uncapped account that I had to switch to my Afrihost capped account!
Here's are 2 traceroutes:
Code:
tracert za.yahoo.com
Tracing route to ds-any-fp2.wa1.b.yahoo.com [87.248.112.181]
over a maximum of 30 hops:
1 2 ms 13 ms 4 ms mikrotik.tuis.local [192.168.11.1]
2 15 ms 3 ms 5 ms 192.168.91.1
3 15 ms 14 ms 15 ms 196-210-150-1.dynamic.isadsl.co.za [196.210.150.1]
4 69 ms 18 ms 19 ms cdsl2-ctn-vl2276.ip.isnet.net [196.38.72.125]
5 29 ms 18 ms 69 ms 196.35.115.136
6 17 ms 17 ms 29 ms 168.209.2.12
7 19 ms 19 ms 18 ms core2b-ctn-gi0-2.ip.isnet.net [168.209.6.3]
8 170 ms 171 ms 173 ms 168.209.201.10
9 179 ms 170 ms 175 ms ge-3-3-0.pat1.tc2.yahoo.com [195.66.236.129]
10 170 ms 169 ms 218 ms ge-0-1-0.pat1.the.yahoo.com [66.196.65.28]
11 182 ms 178 ms * so-0-0-0.pat1.irz.yahoo.com [66.196.65.33]
12 * 224 ms 182 ms ae-2.msr1.ird.yahoo.com [66.196.67.235]
13 180 ms 181 ms 181 ms te-8-4.bas-b2.ird.yahoo.com [87.248.101.109]
14 179 ms 176 ms 182 ms ir1.fp.vip.ird.yahoo.com [87.248.112.181]
Code:
tracert www.facebook.com
Tracing route to star.c10r.facebook.com [31.13.72.49]
over a maximum of 30 hops:
1 2 ms 12 ms 2 ms mikrotik.tuis.local [192.168.11.1]
2 3 ms 3 ms 4 ms 192.168.91.1
3 24 ms 15 ms 23 ms 196-210-150-1.dynamic.isadsl.co.za [196.210.150.1]
4 84 ms 28 ms 18 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
5 27 ms 17 ms * 196.35.115.128
6 17 ms 17 ms 17 ms 168.209.2.12
7 19 ms 19 ms 20 ms core1b-ctn-gi0-2.ip.isnet.net [168.209.6.4]
8 166 ms * 168 ms core1b-dock-ten-0-4-0-0-119.ip.isnet.net [168.209.0.10]
9 * * * Request timed out.
10 184 ms 180 ms 168 ms ae1.bb01.lhr2.tfbnw.net [31.13.30.174]
11 169 ms * 181 ms ae0.pr02.lhr2.tfbnw.net [31.13.30.197]
12 176 ms 179 ms 173 ms po126.msw01.02.lhr2.tfbnw.net [31.13.28.227]
13 167 ms 167 ms * edge-star-shv-02-lhr2.facebook.com [31.13.72.49]
14 * 168 ms 166 ms edge-star-shv-02-lhr2.facebook.com [31.13.72.49]Based on the posts, we are dealing with various different issues. I do not see a trend.
If you experience an issue, kindly email [email protected] so that it can be addressed
If you experience an issue, kindly email [email protected] so that it can be addressed
So sorry to read your post.
If you scroll back the last 527 pages of this thread you will count that MrBEEP (me) has replied on probably every single page since the thread was started. Responding to clients is what I live for and love doing.
OpenWeb is going nowhere, and no-one is scrambling for anything. Today there were at least 5 folks that commented on here that most of last weeks issues have now been resolved.
Unfortunately we cannot go against our own Terms of Service. The calendar months cancellation notice is part of these terms, and thus we have to adhere to them due to various contractual obligations with our suppliers.
Good luck with your new ISP.
If you scroll back the last 527 pages of this thread you will count that MrBEEP (me) has replied on probably every single page since the thread was started. Responding to clients is what I live for and love doing.
OpenWeb is going nowhere, and no-one is scrambling for anything. Today there were at least 5 folks that commented on here that most of last weeks issues have now been resolved.
Unfortunately we cannot go against our own Terms of Service. The calendar months cancellation notice is part of these terms, and thus we have to adhere to them due to various contractual obligations with our suppliers.
Good luck with your new ISP.
Folks demands more and more data on a daily basis. Unfortunately, the cost of Telkom IPC is not coming down on the same level as demand for data increase.
You may officially and safely blame Telkom for this one.
You may also blame them for shaping. If their IPC was not anti-competitively priced, shaping would not have been necessary.
Kudos Telkom!
You may officially and safely blame Telkom for this one.
You may also blame them for shaping. If their IPC was not anti-competitively priced, shaping would not have been necessary.
Kudos Telkom!
AthenianOwl
Executive Member
- Joined
- Feb 9, 2009
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- 8,897
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+1
This is the truth! Telkom is the reason why ISPs can't afford to stop shaping us forever
Pada
Executive Member
Thanks MrBEEP.
Unfortunately I have no idea as to what the exact issue may be, and now the problem is gone - so I'm happy again!
I'll contact the support team next time that I notice an issue, other than the stupid DSLAM/Telkom congestion issue that I'm having.
Aquadyne
Expert Member
Unshaped my @ss, my backup Telkom account is flying right now.
Openweb was barely moving with even browsing dismally slow.
The Telkom IPC issue is definitely a factor in our future, but are we right now in a position with openweb as being hopelessly oversubscribed? And what are the expected lead times to having this resolved... Realistically.
I think many an SA Internet user had long suffering experiences with Afrihost not too long ago.
I love Openweb and continue to support it, but have now resorted to duplicating my 4M uncapped account with another ISP so as to ride out the storm.
This is financial stupidity, but I believe you guys can achieve a turnaround.
Just please keep us posted with honest feedback.
Openweb was barely moving with even browsing dismally slow.
The Telkom IPC issue is definitely a factor in our future, but are we right now in a position with openweb as being hopelessly oversubscribed? And what are the expected lead times to having this resolved... Realistically.
I think many an SA Internet user had long suffering experiences with Afrihost not too long ago.
I love Openweb and continue to support it, but have now resorted to duplicating my 4M uncapped account with another ISP so as to ride out the storm.
This is financial stupidity, but I believe you guys can achieve a turnaround.
Just please keep us posted with honest feedback.
DrJohnZoidberg
Honorary Master
Also having issues. Even direct multi-threaded download from IS servers is only going at half line speed. It does feel like there are an awful lot of complaints lately on all the ISP threads.
Sending my mail to support now...
Sending my mail to support now...
Not at all. In fact a large network upgrade came into effect in September. The overall network is definitely not oversubscribed.
I agree, it would be silly of any ISP to do this.
You should be completely unshaped. If not, there is a problem we need to investigate.
Kindly PM me with your ADSL username
I agree, it would be silly of any ISP to do this.
You should be completely unshaped. If not, there is a problem we need to investigate.
Kindly PM me with your ADSL username
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