OpenWeb ADSL Feedback Thread

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Any one else having authentication problems? Telkom tells me it is a national problem.
 
You are not shaped based on your usage. You are shaped based on how busy the network is at any given time and the service level you have chosen.

We have been nothing but transparent regarding our shaping policy. If you read this thread from the beginning you will notice my explanation of our shaping policy in great detail.

We also do not hide the fact that you are on a shaped product.

We are not experiencing problems. There are no general issues.

Kindly PM me so that I can personally look into your account.

mkultra77 said:
well I got a hold of support@openweb .co.za as MrBEEP suggested. After a lengthy email the only suggestion I got was "did you reset your port" and "You are subscribed to a shaped product yes. Shaping will take place during busy network periods." this is totally unacceptable. please fix my issue. How can I be shaped if I have had the account for four days? (1mb line)

there is no transparency in the replies both from MrPEEB and from support....just tell us...yes we are having problems and are looking into it, at least then, we know that something is up and will wait through it. Right now I feel like I have been scammed into some bull**** marketing scheme into buying a product that does not work.
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Telkom is talking nonsense, per usual. Your problem seems to have been localised to your DSLAM port.

bokka1 said:
Any one else having authentication problems? Telkom tells me it is a national problem.
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We do not throttle. We shape based on how busy the network is at any given time.

Unfortunately, if you wish to download 24 / 7, the only way you will achieve this is to:

1. Upgrade to a Platinum Unshaped product
2. Acquire a Capped Unshaped product.
3. Force Telkom to drop their IPC costs by 50%.

Other than the above 3 x options, there isn't much else to offer you.

We have one of the better shaping systems out. Ask the thousands of folks downloading torrents at full speed right now. When the network is empty we share the love. When it is full, we share the pain.

Sorry, but this is the reality of ADSL in South Africa.

Browsing is unshaped, unless you download during peak. If you download during peak, it will become shaped for a short period, until you stop.

May I suggest you schedule your download for after 18:00 in the evening and all weekend.

If your problem persists, after stopping downloads, then we need to investigate. I invite you to PM myself if this is the case.

Happy downloading this weekend friends. I have just pushed the unshape button for the weekend.



marine1 said:
What ow don't seem to get is browsing Gmail or any other international sites during the day is not downloading in terms of pulling a movie or series.

It's very simple. During the day you can't access international sites and you go from a 10mb account to half a meg

Now you want to tell me that Is is not intentional? Upload stays at just under a meg.
If people are downloading during the day fine. There them
But it's almost impossible to even access Gmail.
Conspiracy? No just plain and simple throttling or degrading of the accounts
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mkultra77 said:
well I got a hold of support@openweb .co.za as MrBEEP suggested. After a lengthy email the only suggestion I got was "did you reset your port" and "You are subscribed to a shaped product yes. Shaping will take place during busy network periods." this is totally unacceptable. please fix my issue. How can I be shaped if I have had the account for four days? (1mb line)

there is no transparency in the replies both from MrPEEB and from support....just tell us...yes we are having problems and are looking into it, at least then, we know that something is up and will wait through it. Right now I feel like I have been scammed into some bull**** marketing scheme into buying a product that does not work.
Click to expand...

All local ISPs have this extremely familiar policy that they must adhere to if they want to stay profitable/keep their network from collapsing on its own - They shape shaped home accounts during BUSY NETWORK PERIODS.

Blame TELKOM because it's the no.1 reason why all ISPs can't afford to stop shaping home accounts forever. Next time read and understand terms and conditions whenever you sign up for something.
 
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Same problem here Internet line won't connect Telkom reset my port after hours of holding and didn't fi it they told me it's my is but guest@telkomadsl don't even want to work so it's clearly there problem any one else have this problem?
 
sybertiger said:
Same problem here Internet line won't connect Telkom reset my port after hours of holding and didn't fi it they told me it's my is but guest@telkomadsl don't even want to work so it's clearly there problem any one else have this problem?
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I have the exact same problem.

Where are your line?

I am in Kuilsriver.
 
I've given up trying to get my Revision 3 streams to work like they did on MWEB. Hopefully OW will improve their routing but I can't keep PMing about this. Other than Rev 3, I'm happy with my product, thanks BEEP.
 
I'm having some issues here as well. Very slow to load web pages. Reset router and it seems to have improved
 
I dont know how many more times or in how many other languages I can say this.
ITS NOT DOWNLOADING, ITS FREAKING BROWSING AND ITS NOT ALL SITES ITS SOME. ESPECIALLY GMAIL
Downloads are off.
 
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bokka1 said:
I have the exact same problem.

Where are your line?

I am in Kuilsriver.
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from worcester

so maby its a western cape problem?

now iam using my phone
:/

cant even play gta5 :/
need to connect to xbox life :/

gonna be a long night
 
Thanks, I see it's a problem here.

Luckily I have the 5GB mobile data from Afrihost.
 
Perhaps we can both go to language classes together?

"If your problem persists, after stopping downloads, then we need to investigate. I invite you to PM myself if this is the case."

marine1 said:
I dont know how many more times or in how many other languages I can say this.
ITS NOT DOWNLOADING, ITS FREAKING BROWSING AND ITS NOT ALL SITES ITS SOME. ESPECIALLY GMAIL
Downloads are off.
Click to expand...
 
Sorry, I looked at the wrong account here when I replied earlier. Thought you were another user.

Please PM me your username so that we can check your account.

bokka1 said:
Thanks, I see it's a problem here.

Luckily I have the 5GB mobile data from Afrihost.
Click to expand...
 
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