OpenWeb ADSL Feedback Thread

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zaphod said:
My internet went off on Sunday.

I e-mailed Openweb. The gave me a new account to log into.

Tonight I have no access again. My new account is not valid anymore.

I can log into my old account, but there is no internet access.

I emailed them again. So far no reply not even from their automated response system.

I phone their help-line .... It only operates until 17:00.

It seems to me that Openweb is being run from somebody's garage !!!!!!

:mad::mad::mad::mad::mad::mad::mad:
Click to expand...

Aggressive much?
 
Kindly PM me with the details of your issue so that I can investigate.

zaphod said:
My internet went off on Sunday.

I e-mailed Openweb. The gave me a new account to log into.

Tonight I have no access again. My new account is not valid anymore.

I can log into my old account, but there is no internet access.

I emailed them again. So far no reply not even from their automated response system.

I phone their help-line .... It only operates until 17:00.

It seems to me that Openweb is being run from somebody's garage !!!!!!

:mad::mad::mad::mad::mad::mad::mad:
Click to expand...
 
I am so sorry you feel this way.

Kindly PM me with the details of your issue so that I can investigate.

shadowstalker said:
Funny thing, MrBeep. You say when you test it, it works perfectly fine. That might be true at the time/hour you test it, but when the time on the clock hits 8AM all our internet speeds drop rock-bottom, but no, no one ever mentions that do they now, neither do you or your company or your so-called tech support. We are just supposed to suck it up or go to another ISP if we are not happy with this drastic shaping or throttling, well I for one are fed up with all the excuses and the poor service I'm receiving this is not the service i was promised when i joined since day 1.

If i knew that my internet was going to be this poor i would never have signed up for this nonsense. At least one thing i can say about MWEB they never shaped or throttled me until they came up with the idea of their 'usage policies'.

You as OPENWEB had a good name like MWEB too once, but you are beginning to mess it up for yourselves and at the end of the day you are losing customers to TELKOM and AFRIHOST. Lets face it people always talked good about you and your ISP, MrBeep and everyone at OPENWEB was so full of themselves telling me how awesome and nice OPENWEB works but im telling everyone who reads this DONT GO TO OPENWEB EVER as their service is pathetic even their customer support and call center is useless as can be. When you need them the most their call center is closed for the day and you are forced to either message here or email or w/e but no you cant call them and talk to someone.

If you dont fix this mess im going to cancel this subscription just as fast i've got it. There are hundreds more of ISPs out there, OPENWEB is not the alpha and the omega of the internet.

This is 5pm at night and my internet is still as lovely as can be. Im paying for 1mb/s line not this nonsence.

Click to expand...
 
I am yet to receive feedback from you whether the problem is better or worse after Leon reset your port.

Kindly forward us this info opposed to spamming the thread.

rakabos3 said:
Its Telkom, its always Telkom, didnt u know that
Click to expand...
 
Kindly drop me a PM with more details. Please include your ADSL username and the name and surname of the registered account holder.

Kido said:
@MrBeep Same issue as yesterday as we speak

http://speedtest.ookla.com/result/2406960389.png

nothing wrong with telkom line so cant blame them


SNR Margin:33.5 14.0 db
Line Attenuation:34.5 19.0 db
Data Rate:4096 512 kbps
Max Rate:12288 1004 kbps
CRC:0 0
Click to expand...
 
Thank you for the kind words.

I must admit, I too am having lots of fun tonight on the network.

agentrfr said:
MeBeep, nothing but smiles this end. Going like a Boeing on the weekend, and getting around 70kB/s on torrents during the day today and youtube/http traffic seems to be running full speed even though it is office hours. Keep it up!
Click to expand...
 
Hit 400GB already. Another 700 and my Steam library will be full. Thanks based OW.
 
lol i am at 4gb :P
(well on my usage) then theres the other house pc,and a few phones on wifi) so not sure the total usage for the house
u download alot

what speed u got?
 
(4mb line)

Tested 9am :

Openweb 2mb leon uncapped gold :
3143161034.png

Telkom Capped Account :
3143170619.png

And like i said in my previous post , i know its not the line , and the account does perform ,
but only after hours and weekends,
These speeds are unusable in the day
 
Last edited:
Mr Beep

How does the current special, The Uncapped Silver (Turbo) package compare to your Gold Uncapped accounts?

Thanks
 
The Silver Uncapped is a good balance between The cheap packages and Gold, finding itself smack bam in the middle.

Diesel44 said:
Mr Beep

How does the current special, The Uncapped Silver (Turbo) package compare to your Gold Uncapped accounts?

Thanks
Click to expand...
 
Anybody on here using a 4mb Gold (Orange) account, i.e. not the slighty more expensive original Gold product?

If so are you seeing anything faster than +/- 250kb/s at any point of the day on any protocols?
 
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