OpenWeb ADSL Feedback Thread

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iJasper said:
If the issue is that your modem will not authenticate the account, the issue is most likely a modem issue as I've had problems with my high end 9Netgear refusing to authenticate while my Tenda modem I received from OW works brilliantly. How about doing some diagnostics and tests on your end before going nuts on a public forum. You state the issue has been around since April? I doubt that you would even still be a OW client if this was the case as your impatience reflects on your linguistic ability.
Click to expand...

I have the same issue it takes my router a good 15min to authenticate. For me its not my router as webafrica who IS aswell authenticates quick and so does afrihost.
 
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dudewotevr said:
Can anyone tell me if this is good or bad?

C:\Users\PC>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.1
2 1115 ms 1177 ms 1179 ms 196-210-148-129.dynamic.isadsl.co.za [196.210.14
8.129]
3 1022 ms 1100 ms 1174 ms cdsl2-ctn-vl2276.ip.isnet.net [196.38.72.125]
4 1219 ms 1174 ms 1114 ms 196.35.115.136
5 984 ms 1074 ms 1050 ms 168.209.6.12
6 904 ms 1017 ms 994 ms css1-ctn-gi0-1.ip.isnet.net [168.209.2.10]
7 1070 ms 1112 ms 1024 ms 196.36.84.154
8 1061 ms 1083 ms 1039 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
9 1040 ms 1031 ms 1030 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.242]
10 1068 ms 1098 ms 1040 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
11 * 1199 ms 1163 ms row-access-switch1-row7-8.jnb1.host-h.net [197.1
89.193.39]
12 997 ms 1000 ms 953 ms 41.203.24.42
13 * 1007 ms 1107 ms mail.openweb.co.za [41.72.150.7]

Trace complete.
Click to expand...

Bad hop 2 shows crazy crazy exchange congestion. Log a fault daily with telkom if you annoy them alot they will fix it. Thats what i did.

Your tracert should look like this.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Adam>tracert openweb.co.za

Tracing route to openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 7 ms 196-215-201-129.dynamic.isadsl.co.za [196.215.20
1.129]
3 9 ms 9 ms 8 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
4 9 ms 9 ms 9 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 10 ms 9 ms 9 ms 196.26.0.61
6 9 ms 9 ms 9 ms ar2-rba-gi0-1.ip.isnet.net [168.209.1.172]
7 17 ms 9 ms 8 ms mi-za-rba-gsrpe2-gi1-1-0.ip.isnet.net [168.209.8
6.250]
8 9 ms 10 ms 9 ms 197.96.148.74
9 10 ms 9 ms 9 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
10 10 ms 9 ms 9 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.242]
11 11 ms 11 ms 10 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
12 13 ms 10 ms 11 ms row-access-switch1-row7-8.jnb1.host-h.net [197.1
89.193.39]
13 10 ms 11 ms 11 ms 41.203.24.42
14 10 ms 9 ms 16 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

C:\Users\Adam>
 
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PostmanPot said:
Very bad. :(

Looks like exchange congestion.

Got any other accoutns to test?
Click to expand...

Unf not..

adam_g said:
Bad hop 2 shows crazy crazy exchange congestion. Log a fault daily with telkom if you annoy them alot they will fix it. Thats what i did.
Click to expand...

So I should repeatedly tell them I've done multiple tracerts and it points to an exchange congestion, please fix it!?

Edit: Have reported a fault online so far.. (closest option was 'Intermittent Service')
 
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adam_g said:
I have the same issue it takes my router a good 15min to authenticate. For me its not my router as webafrica who IS aswell authenticates quick and so does afrihost.
Click to expand...


Found the problem. My Netgear router would attempt to auth and fail, then wait 10 minutes, then attempt to auth again. The second time it works.

My Tenda would try and auth once every second. So this is why it appeared to be modem issue, when it was just the frequency of attempts.

This did not appear to happen to my Afrihost or secondary OW logins at first, but after being connected to it for an extended period, the issue arose. Seems like it's Telkom or something.
 
dudewotevr said:
Can anyone tell me if this is good or bad?

C:\Users\PC>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.1
2 1115 ms 1177 ms 1179 ms 196-210-148-129.dynamic.isadsl.co.za [196.210.14
8.129]
3 1022 ms 1100 ms 1174 ms cdsl2-ctn-vl2276.ip.isnet.net [196.38.72.125]
4 1219 ms 1174 ms 1114 ms 196.35.115.136
5 984 ms 1074 ms 1050 ms 168.209.6.12
6 904 ms 1017 ms 994 ms css1-ctn-gi0-1.ip.isnet.net [168.209.2.10]
7 1070 ms 1112 ms 1024 ms 196.36.84.154
8 1061 ms 1083 ms 1039 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
9 1040 ms 1031 ms 1030 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.242]
10 1068 ms 1098 ms 1040 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
11 * 1199 ms 1163 ms row-access-switch1-row7-8.jnb1.host-h.net [197.1
89.193.39]
12 997 ms 1000 ms 953 ms 41.203.24.42
13 * 1007 ms 1107 ms mail.openweb.co.za [41.72.150.7]

Trace complete.
Click to expand...


Run traceroutes in the early morning when you wake up, when you immediately get home and just before you go to bed. Ensure no downloads or uploads are running and try to disable Wireless on your router when running the traceroutes.
 
iJasper said:
Found the problem. My Netgear router would attempt to auth and fail, then wait 10 minutes, then attempt to auth again. The second time it works.

My Tenda would try and auth once every second. So this is why it appeared to be modem issue, when it was just the frequency of attempts.

This did not appear to happen to my Afrihost or secondary OW logins at first, but after being connected to it for an extended period, the issue arose. Seems like it's Telkom or something.
Click to expand...

Fixed mine by changing my username from @openweb.co.za back to @mynetwork.co.za now it authenticates 1 min after the line syncs and is at full speed :)
 
dudewotevr said:
Unf not..



So I should repeatedly tell them I've done multiple tracerts and it points to an exchange congestion, please fix it!?

Edit: Have reported a fault online so far.. (closest option was 'Intermittent Service')
Click to expand...

When the technician calls you tell him your ISP indicates exchange congestion. Just tell him it happens 24/7. Even if you tell him it happens in the day or at night. he will fix it regardless of time :)
 
iJasper said:
Run traceroutes in the early morning when you wake up, when you immediately get home and just before you go to bed. Ensure no downloads or uploads are running and try to disable Wireless on your router when running the traceroutes.
Click to expand...

adam_g said:
Fixed mine by changing my username from @openweb.co.za back to @mynetwork.co.za now it authenticates 1 min after the line syncs and is at full speed :)
Click to expand...

Thanks everyone, gonna follow this up like a rabid dog! :)
 
Gamers King .... But the weekend was good - I have not had as great an OW connection as this weekend.... But 3 good days in 30 isn't exactly a win....
 
Kindly drop me a PM with your ADSL username so that I can check

zambo said:
Gamers King .... But the weekend was good - I have not had as great an OW connection as this weekend.... But 3 good days in 30 isn't exactly a win....
Click to expand...
 
Wtf :( My Openweb account cannot authenticate due to incorrect username/password error. What's going on here? Right now I'm using my 1GB Afrihost account and it's fine.
 
Does OW provide any functionality to check bandwidth usage to date for month and monthly history?

Second, how do u take advantage of the wifi connectivity, where can I find the details?

Thanks
 
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