DrJohnZoidberg
Honorary Master
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Question of the Day: What's the most interesting small town you've visited in South Africa?
OpenWeb ADSL Feedback Thread
- Thread starter MrBEEP
- Start date
- Status
Exchange congestion.
Just did it again... very erratic
1 <1 ms <1 ms <1 ms DD-WRT [192.168.3.1]
2 11 ms 9 ms 10 ms 196-210-146-1.dynamic.isadsl.co.za [196.210.146.
1]
3 24 ms 24 ms 17 ms cdsl1-rba-vl2153.ip.isnet.net [196.38.73.169]
4 45 ms 50 ms 52 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 98 ms 124 ms 132 ms core1a-pkl-te-1-1.ip.isnet.net [196.26.0.60]
6 27 ms 29 ms 23 ms ar2-rba-gi0-1.ip.isnet.net [168.209.1.172]
7 12 ms 13 ms 13 ms mi-za-rba-gsrpe2-gi1-1-0.ip.isnet.net [168.209.8
6.250]
8 37 ms 33 ms 26 ms 196.26.120.162
9 49 ms 51 ms 53 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
10 * * * Request timed out.
11 40 ms 15 ms 17 ms 41.203.24.42
12 13 ms 13 ms 14 ms mail.openweb.co.za [41.72.150.7]
yeah that's what i thought too... weird that it starts on a weekend...
mika1000
Expert Member
i rest my case.
Spideykurt
Active Member
Still no reply from openweb.... this is sad...
Del Piero 10
Senior Member
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- Mar 15, 2012
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- 509
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They drop the ball with support on weekends.
Spideykurt
Active Member
Thanks To the random act of kindness i got sent a user name and password to use in the mean time.
And this confirms the problem is on openwebs side cause im using this borrowed account right now to send this message
Spideykurt
Active Member
thanks again wingnutt771 for the loaner 
AthenianOwl
Executive Member
- Joined
- Feb 9, 2009
- Messages
- 8,897
- Reaction score
- 4
Sigh, my OW account died this evening until I restarted my router 
Web browsing's slow. Not good
Web browsing's slow. Not good Spideykurt
Active Member
Sigh, my OW account died this evening until I restarted my router
at least you got some slow browsing .... mine was roadkill dead. This was not cool as i needed to finish some work
AthenianOwl
Executive Member
- Joined
- Feb 9, 2009
- Messages
- 8,897
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ItherNiT
Expert Member
For some strange reason my NNTP is very slow, 150-220 KB/s (on 4mb GK), I thought it is unshaped until monday 8am?
Quick tracert show no problem with exchange, gonna test my afrihost quickly to double check
Never mind, seems to be a telkom problem, afrihost also running at same speed
Quick tracert show no problem with exchange, gonna test my afrihost quickly to double check
Code:
C:\Users\ItherNiT>tracert www.openweb.co.za
Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 41 ms 45 ms * 196-210-158-129.dynamic.isadsl.co.za [196.210.15
8.129]
3 45 ms 43 ms 45 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
4 50 ms 49 ms 47 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 42 ms 41 ms 47 ms 168.209.1.140
6 42 ms 43 ms 39 ms ar1-rba-gi0-0.ip.isnet.net [196.26.0.32]
7 49 ms 36 ms 35 ms mi-za-rba-gsrpe1-gi2-0-2.ip.isnet.net [168.209.8
6.122]
8 * 38 ms 43 ms 196.26.120.162
9 97 ms 52 ms 49 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
10 * * * Request timed out.
11 55 ms 53 ms 42 ms 41.203.24.42
12 45 ms 45 ms 51 ms www.openweb.co.za [41.72.150.7]
Trace complete.
C:\Users\ItherNiT>tracert www.theverge.com
Tracing route to fallback.global-ssl.fastly.net [103.245.222.184]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.1
2 33 ms 27 ms 27 ms 196-210-158-129.dynamic.isadsl.co.za [196.210.15
8.129]
3 49 ms 35 ms 58 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
4 44 ms 57 ms * cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 74 ms 82 ms 116 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]
6 241 ms 255 ms 260 ms 168.209.201.73
7 280 ms 203 ms 216 ms 195.50.124.33
8 217 ms 218 ms 237 ms vl-3601-ve-225.csw2.London1.Level3.net [4.69.166
.145]
9 224 ms 238 ms * ae-59-224.ebr2.London1.Level3.net [4.69.153.141]
10 217 ms 262 ms 236 ms ae-22-22.ebr2.Frankfurt1.Level3.net [4.69.148.19
0]
11 220 ms 220 ms 211 ms ae-72-72.csw2.Frankfurt1.Level3.net [4.69.140.22
]
12 243 ms 224 ms 227 ms ae-2-70.edge3.Frankfurt1.Level3.net [4.69.154.71
]
13 * * * Request timed out.
14 242 ms 229 ms 228 ms 103.245.222.184
Trace complete.Never mind, seems to be a telkom problem, afrihost also running at same speed
Last edited:
I do apologise. Your issue was my fault as I did not remove the port reset script from your account.
All should be ok now?
All should be ok now?
Hi DJ
I apologise for the delay in support.
We have been focusing on a new product today with strat sessions and the like.
Your issue was related to the account holder reaching his usage limit. I do see that Leon has replied to your ticket. I also replied to your PM
I apologise for the delay in support.
We have been focusing on a new product today with strat sessions and the like.
Your issue was related to the account holder reaching his usage limit. I do see that Leon has replied to your ticket. I also replied to your PM
Spideykurt
Active Member
Believe it or not, I don't think it's MrBeep's job to sit on this thread 24/7 to be at the beck and call of everyone. Sure, it's nice having the guy who owns the ISP take such a deep interest in his customers, but he is also human and he does have an ISP to run!
Far be it from me to leap to his defense though, I would also lose my cool if I had terrible internet for most of a day. As you can see though, he has responded (albeit a bit late) and admitted fault. Most ISPs would just give a generic brush off answer.
Appreciate the response, but to put this into context a little for you, when weekend support is limited to emails and they go hours unaddressed with no internet and no access to the UserCP because the account is capped and there's no way to know this (as it doesn't state as such, it simply cuts one's connection on the router), it comes across quite poorly. The issue in question has resulted in a new client (the guy I convinced to sign up with Openweb) considering moving back to his old ISP as he's had no internet the entire day and still doesn't. He probably won't have until some time tomorrow, and no doubt I'm going to be dragged over to his place now to "fix it" for him. My good Samaritan ways only extend so far.
I've convinced him to stick with you guys and have in fact convinced him now to upgrade his account with you guys, but with people like him who "just want things to work" they can be rather finicky creatures when it comes to support like that.
I only tell you this so that you can get honest feedback and use it to address this, which I have no doubt you will. As a marginally more technically adept user, I can be more forgiving than the bloke in question.
DJ...
I agree with this wholeheartedly. I do however think that issues addressed to support should be viewed very differently, and that is what I am referring to.
There's no need to blow this out of proportion though (much to the dismay of what appears to be a few trolls hellbent on bitching about Openweb at every opportunity) - this is a minor hiccup and as it turns out was someone who had hit their cap, but in this case there was no way to know - the router just drops the connection and does not indicate as such. And when emails are web-based and usage tracking only available via email notification and the UserCP, this becomes a real issue when the internet dies.
This is a feedback thread, and it's omnidirectional - feedback from users to other user; feeeback from Openweb to users; and feedback from users to Openweb. I like to think that MrBEEP takes the feedback seriously, and in all honestly, Openweb did not present their best side to a new client today. There's no point in trying to sugar-coat something like that for the sake of it. Helps nobody. But by the same token it also doesn't help when others use legit feedback to berate a company...
Captain Beer
Executive Member
Nice try what? For some of us, it hardly every works.
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