OpenWeb ADSL Feedback Thread

[MrBEEP]

I have taken over the ticket, therefore you will not get a response. I have responded via PM

Every quarter we relook at the viability of phone support over weekends.

Currently, it is not viable. We prefer passing the savings on to our client, which we have done quite successfully.

Once there is a large demand for phone support, we will be able to subsidise the costs.

Phone support is our most costly expense, and surprisingly not well used, even during the week.

Most folks prefer communicating online with the Mobile revolution well underway, even if you do not have ADSL, you more than likely will have access to email.

We have not ruled it out, but right now, the demand is not great enough to justify the cost

I must add, our email and SMS support is available 7 days a week from 8am to 21:00pm.

Thank you sir!

BUT...OW REALLY, REALLY, and I mean REALLY need to step up with support. I don't want to hop from ISP to ISP but when I have a problem over the weekend I need to get it sorted. I don't want to sign up for a WA acc on my phone (which is enough frustration to drive you up the wall) to be able to get on MBB so I can get a result. That is how you loose goodwill, quickly!

BTW, I have not recieved a reply on either my e-mail lodged through your website or the R2 SMS yet, and it is getting to be close to an hour now.

 

[HammerDown]

So Noted, Thanks

Just from a customer's perspective, not being able to speak to a human quickly escalates the frustration to 10.

But I do understand your point of view.

Thnks for replying!

 

[adam_g]

Torrents going at 200kb/s on a 4meg account? Am I being shaped?

 

[MrBEEP]

It depends on what your service level is, and which area you are in, Western Cape or the rest of the country.

You might be experiencing contention ratios

Torrents going at 200kb/s on a 4meg account? Am I being shaped?

 

[adam_g]

It depends on what your service level is, and which area you are in, Western Cape or the rest of the country.

You might be experiencing contention ratios

Im in joburg

 

[akescpt]

It depends on what your service level is, and which area you are in, Western Cape or the rest of the country.

You might be experiencing contention ratios

Unshaped weekends a thing of of the past?

 

[Del Piero 10]

Torrents going at 200kb/s on a 4meg account? Am I being shaped?

Same issue here.

 

[sybertiger]

how is the pans for the new user cp going?

and u guys still planning to get adsl lines also?

 

[wingnut771]

how is the pans for the new user cp going?

and u guys still planning to get adsl lines also?

Quite frankly, if I owned an ISP I wouldn't want the man-hours that come with dealing with faulty lines/exchanges!

 

[sybertiger]

well thats your opinion.

my exchange gut upgraded to 10mbps
Noise Margin(dB) 14.4
Attenuation(dB) 39.5

what do u guys think will my max speed be?

will i be able to get the full 10mbps?

 

[agentrfr]

well thats your opinion.

my exchange gut upgraded to 10mbps
Noise Margin(dB) 14.4
Attenuation(dB) 39.5

what do u guys think will my max speed be?

will i be able to get the full 10mbps?

Stable 6 meg I guess, 8 meg will be pushing it if you hack your router.

 

[sybertiger]

Downstream Upstream
Current Rate(Kbps) 4096 512
Max Rate(Kbps) 10084 996

my router says the max is 10084kbps i can get
so i guessed 8mb stable

so 8mbps wont be possable with my db?

 

[agentrfr]

Downstream Upstream
Current Rate(Kbps) 4096 512
Max Rate(Kbps) 10084 996

my router says the max is 10084kbps i can get
so i guessed 8mb stable

so 8mbps wont be possable with my db?

6meg you should get on any router. 8meg will definitely be possible if you hack your router. Anything above that and your packet loss will do more harm than good. Only way to know is to try.

Get one of these: http://www.rebeltech.co.za/index.php?main_page=product_info&cPath=45_47&products_id=2893

It only costs R250 and it has a Broadcom chip in it which will help your stability and the router firmware is super easy to "convince" to connect at a higher speed. Drop me a PM and I can send you instructions on how to do it.

Who knows? The exchange may even let you 10meg.

 

[Fox1]

Pretty disappointed that my downloads ran at 1mb speeds for most of the weekend for a 2mbps account. Hopefully things will improve into the month.

And here's a SpeedTest to confirm: http://www.speedtest.net/my-result/3294447378

 

[sybertiger]

6meg you should get on any router. 8meg will definitely be possible if you hack your router. Anything above that and your packet loss will do more harm than good. Only way to know is to try.

Get one of these: http://www.rebeltech.co.za/index.php?main_page=product_info&cPath=45_47&products_id=2893

It only costs R250 and it has a Broadcom chip in it which will help your stability and the router firmware is super easy to "convince" to connect at a higher speed. Drop me a PM and I can send you instructions on how to do it.

Who knows? The exchange may even let you 10meg.

i got a Trendnet TEW-658BRM
will that also do that?

 

[MrBEEP]

Kindly email [email protected] so that we can take a look

Pretty disappointed that my downloads ran at 1mb speeds for most of the weekend for a 2mbps account. Hopefully things will improve into the month.

And here's a SpeedTest to confirm: http://www.speedtest.net/my-result/3294447378

 

[MrBEEP]

No.

On Friday we said we expect this weekend to be busy with many new show releases.

This happened as forecasted.

Unshaped weekends a thing of of the past?

 

[DrJohnZoidberg]

Eish! Did over 100GB this weekend without even trying

Someone has to backup the internet

 

[agentrfr]

Eish! Did over 100GB this weekend without even trying

Someone has to backup the internet

How much do you spend on hard drives every month? Eish.

 

[agentrfr]

i got a Trendnet TEW-658BRM
will that also do that?

Not sure, I've never used one of those before. Try telnet into it and retrieve the command list for the adsl modem controller. If there is as setting that allows you to set a target SNR then you are in the green. If not, then the router either can't or will be supremely difficult.