OpenWeb ADSL Feedback Thread

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Hi Flanders

I see all tickets have been responded to.

To fast track matters, please drop me a PM with your ADSL username so that we can have a look. This is certainly not normal.

Flanders said:
I've just signed up on a Budget capped 30GB account and my speed is rather sad at the moment. I have mailed them but awaiting response.

Line syncs at 7004/639.

2350237171.png


My backup axxess is going at full tilt while this ^ is the best result I've had out of a handful of attempts on my openweb account. Most are coming through at +-80kb/sec.
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Hi, Mr.BEEP. Seems to be 100% for now - thanks again! :)
 
MrBEEP said:
Please email [email protected] so that we can investigate
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Thanks MrBEEP :)

Sent an email and got a reply saying my port has been reset and I should try in an hour, will try when I get home :D

One thing though, resetting the port refers to the port on the DSLAM right? If so, wouldn't it have affected the performance on the Axxess account or am I getting this wrong :) ?
 
Vanilla 1mbps - Speed test
International:
Test conducted on 04 December 2012 09:42:49 PM
Download Speed: 391 kbps (48.9 KB/sec transfer rate)
Upload Speed: 386 kbps (48.3 KB/sec transfer rate)
Latency: 213 ms

Not very happy...
 
Hello,

Have you emailed [email protected]?

Acc101 said:
Vanilla 1mbps - Speed test
International:
Test conducted on 04 December 2012 09:42:49 PM
Download Speed: 391 kbps (48.9 KB/sec transfer rate)
Upload Speed: 386 kbps (48.3 KB/sec transfer rate)
Latency: 213 ms

Not very happy...
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You are not throttled, as we do not throttle our accounts. We can unfortunately only assist once we have your ADSL username as there are no issues on the network currently.

Acc101 said:
Going to email them today. Was working great for the first two days, Downloaded a couple of gigs nothing major from midnight to 7am, so I would not think that I would be getting throttled or heavily shaped.
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All sorted Mr Beepster :) - Reset of ports, from your quick support person( Leoni ), resolved the problem! Give that girl a Bells!


MrBEEP said:
You are not throttled, as we do not throttle our accounts. We can unfortunately only assist once we have your ADSL username as there are no issues on the network currently.
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Hi MrBEEP

My issue is back again? 0.56Mb download? My fiance is looking at me with a death stare as Greys Anatomy refuses to stream on Netflix

Please please is there a permanent solution?
 
Are you still having an issue? Or has support assisted?

madhatta said:
Hi MrBEEP

My issue is back again? 0.56Mb download? My fiance is looking at me with a death stare as Greys Anatomy refuses to stream on Netflix

Please please is there a permanent solution?
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Hi Mr Beep

My speeds have dropped tonight and i have switched router off and on, and changed accounts, currently on the 2Mb gold uncapped special, here are the results from a speedtest international from myBB speedtest

Test conducted on 12/5/2012 7:18:07 PM

Download Speed: 474 kbps (59.3 KB/sec transfer rate)
Upload Speed: 302 kbps (37.8 KB/sec transfer rate)
Latency: 205 ms

With FNB,

Test conducted on 12/5/2012 7:22:20 PM

Download Speed: 1630 kbps (203.8 KB/sec transfer rate)
Upload Speed: 303 kbps (37.9 KB/sec transfer rate)
Latency: 226 ms

Please advise what next step i can take Mr Beep, thanks
 
Hello,

Please email [email protected] so that we can investigate

KoKaRoT said:
Hi Mr Beep

My speeds have dropped tonight and i have switched router off and on, and changed accounts, currently on the 2Mb gold uncapped special, here are the results from a speedtest international from myBB speedtest

Test conducted on 12/5/2012 7:18:07 PM

Download Speed: 474 kbps (59.3 KB/sec transfer rate)
Upload Speed: 302 kbps (37.8 KB/sec transfer rate)
Latency: 205 ms

With FNB,

Test conducted on 12/5/2012 7:22:20 PM

Download Speed: 1630 kbps (203.8 KB/sec transfer rate)
Upload Speed: 303 kbps (37.9 KB/sec transfer rate)
Latency: 226 ms

Please advise what next step i can take Mr Beep, thanks
Click to expand...
 
MrBEEP said:
Are you still having an issue? Or has support assisted?
Click to expand...

Support assisted me last night, got given an @openweb account to use as opposed to my @mynetwork and it was much better although the name of the account was not my name or surname, seems like I'm using someone else's account lol :)

Either way doesn't bother me as long as the 1.7Mbs continues
 
Hello,

You are not using 'someone elses' account. Names are assigned randomly for security reasons.

madhatta said:
Support assisted me last night, got given an @openweb account to use as opposed to my @mynetwork and it was much better although the name of the account was not my name or surname, seems like I'm using someone else's account lol :)

Either way doesn't bother me as long as the 1.7Mbs continues
Click to expand...
 
Ok i will do another test when i get home today, thanks Mr Beep
 
MrBeep

I am determined to become a new OpenWeb client..

I enquired about the Gold Uncapped special, apparently all the accounts are sold out. :/

So i am looking at the Unshaped 30GB pre christmas special.


Which is better technically speaking, Gold Uncapped or Unshaped capped
and
Vanilla uncapped vs Unshapped
 
Last edited:
I prefer Gold Uncapped. Treat yourself! It has a low contention ratio and gets priority over cheaper services.
 
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