OpenWeb ADSL Feedback Thread

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MikeCTZA said:
Well that weekend speed was nice while it lasted .... speeds are back down to 30kbps to the IS News Server for me and dropping (can't say when that dropped to that speed, sometime between 7am and now - maybe @gjfourie has a record - pity my router can't show the throughput via SNMP).
I am guessing in the past 2 weeks there is a lot more aggressive shaping or more customers on the network (when did WA swop back to IS now, no let me not speculate) doing different things.

Question for MrBeep/anyone - is shaping done on customers connections as a whole or to international sites? ie is the shaping trying to prevent the IPC from getting maxed out or the international bandwidth from getting used up. If the former I can see why they do this to local servers, if the latter then speeds should be max to the local servers.
Did IS engineers respond with anything? I'm guessing they don't need to as it was clearly shaping causing the speeds not the IS News server itself.
Click to expand...
Yeah also having the same, seems openweb doesn't like cape town. Not my line since mweb is flying on NNTP right now and openweb was non existant.
 
MrBEEP said:
You are more than likely using MWEB DNS settings or similar.

Please change the DNS in your router to:

Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4
Click to expand...

I have a Linksys router and I don't see any existing DNS settings. I put the DNS settings you supplied in 'Static DNS 1' and 'Static DNS 2'.

Average speed test is still between 1 & 2Mbps and all other performance is still unsatisfactory.
 
Nduimiso said:
Yeah also having the same, seems openweb doesn't like cape town. Not my line since mweb is flying on NNTP right now and openweb was non existant.
Click to expand...

i wonder if mr beep got feedback around this nntp situation already.
 
I just joined Openweb.
I have a Standard 4Mbs uncapped account.

whats wrong??

Test conducted on 2/25/2013 4:22:57 PM

Download Speed: 526 kbps (65.8 KB/sec transfer rate)
Upload Speed: 431 kbps (53.9 KB/sec transfer rate)
Latency: 36 ms
 
This is my Mweb 2Mbs account test.

Test conducted on 2/25/2013 4:31:57 PM

Download Speed: 2486 kbps (310.8 KB/sec transfer rate)
Upload Speed: 350 kbps (43.8 KB/sec transfer rate)
Latency: 37 ms
 
my broadband speedtest - SA server:

Download Speed: 163 kbps (20.4 KB/sec transfer rate)

Upload Speed: 378 kbps (47.3 KB/sec transfer rate)

Latency: 65 ms

international:

Download Speed: 167 kbps (20.9 KB/sec transfer rate)

Upload Speed: 401 kbps (50.1 KB/sec transfer rate)

Latency: 186 ms
 
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akescpt said:
i wonder if mr beep got feedback around this nntp situation already.
Click to expand...
Hope so, obviously something is going wrong, but it's all NNTP, same speeds on astraweb so it's not the IS server, something is wrong with Openweb's shaping of NNTP, I can guarantee at 5pm it will fly again
 
I find that the way OpenWeb shapes it's p2p protocols is great. After office hours it seem that my p2p is completely unshaped, which I love because I'm working during the day. When I am at home during the day all my crucial services still work perfectly and I can watch Youtube without any buffering - NNTP and Torrents are obviously slow but to me I would much rather have full speed nntp after hours than constantly shaped nntp.

So MrBeep, please don't change anything on my account :D
 
Mine is also back to crawling for normal surfing:

Openweb:



Afrihost:



I was capped at 30GB on my 50GB account and was then assigned a new username. Since switching to that account I am having terrible speeds.
 
MrBEEP said:
You are more than likely using MWEB DNS settings or similar.

Please change the DNS in your router to:

Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4
Click to expand...

Thanks, but I wasn't using any DNS settings. The Openweb tech guy I spoke to also had me input those DNS settings. Nothing changed. I was asked to turn my router off for 30 minutes and that didn't help. Every time I changed anything in the router settings I made sure to restart the router. My speeds didn't improve and torrents were always extremely slow.

That's not my biggest gripe with Openweb however. Imo the service is diabolical. Email response is so slow you can forget that line of communication. Operating hours of the helpline are very restrictive. I was told many times that I will be called back and i always had to phone back myself after not receiving any calls, and every time the troubleshooting resumed immediately, so god knows what caused the delays.

I'm sorry Openweb, but it's highly unlikely I'm going to switch from Mweb to your 6Mbps Gold Uncapped account. It seems like many people love you, but there has been no redeeming aspect to my Openweb experience the last two days.
 
I also called the call center about 3Hrs ago and the Tech said he'll phone me back.
I'm still waiting.....
 
Hey Friends,

Just a quick note to let you know that all new Uncapped orders (including promotions) from now until end February will offer FREE pro rata access until end February 2013. This is subject to the activation of a debit order.
 
8 o' clock on the dot my torrent speeds slow down to a crawl. Now I wait until 5PM so I can finish the last 50mb of my download. I think the cat's out of the bag. This is just very aggressive shaping.
 
Zewp said:
8 o' clock on the dot my torrent speeds slow down to a crawl. Now I wait until 5PM so I can finish the last 50mb of my download. I think the cat's out of the bag. This is just very aggressive shaping.
Click to expand...
I'd rather guess congestion, since your experience of extreme shaping is not ubiquitous. My Vanilla 2mbps account is downloading torrents at full speed atm.
 
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I doubt it. My MWEB capped account runs at full speed on torrents. I just don't want to use it because it's only a 2gb backup account. I've even tried with another router, but torrents on my Openweb account simply crawl.
 
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