OpenWEB going to far now.... - MOD NOTE: RESOLVED

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Equinox said:
When you purchase an uncapped OpenWeb account, you effectively purchase a 512k/1024k pipe into the ISDSL network. If we allowed more than 1 concurrent session, you would be getting 1024k (2 sessions) of bandwidth and only paying for 512k. As such, multiple sessions are disabled on OpenWeb uncapped accounts.
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My router is on 24hours a day, bar the IP reset. Yet I have around 8Gb of traffic on my account in the last two days. The first day my PC was turned off, last night I turned off my router as well and this morning my account usage almost doubled. I have emailed mrBeep and OpenWebSupport to get my details changed this morning, I even called just now and got told support cant change my details I have to wait for mrBeep to change it.
I am happy with the service I get from the line (and I'm sure someone else is as well), but I am not too impressed with the support as this is the first time I've ever had to deal with them.
 
Got a reply from them now saying that I am on a special account and this the IS users site will show incorrect info. Not sure I understand it but anyways...
 
If the ISP gives an account to an new user and don't change the password, is the other person stealing? Don't understand me wrong, savage - I totally agree with you! ;)

Isn't he also wondering who is stealing from him? So both users are using a service but using one account, although they don't know about it? :confused:
 
I just wish that openweb telephonic support actually existed :(
Seems whenever I need to phone them it takes me more than an hour to get anything other than a "User busy (retry yes/no?)" signal.

:(
 
*sighs* When you buy a limit account eg: 1,2,3gb then you get given YOUR account details and IS user stats will show only YOUR stats and YOUR concurrent connections.

IS Uncapped is however different as resellers can share the Uncapped account. Whilst you are only allowed to make 1concurrent connection for what you are paying for, the account can actually take more. Thus checking your account stats is pointless. Seeing though it is uncapped there should be no point in checking it either.

If you receive an email stating that you are using more than 1 concurrent connection as that is against the terms of the uncapped account, THEN worry about your password details being stolen.

The resellers know what they are doing and your complaining is just giving the reseller a bad name, first understand how the account works before you go badmouthing and making a big fuss about 7gbs on your UNCAPPED being used...

Im guessing your the type of person that doesn't pay car guards, because its your money, why should they get any?
 
wtf would someone check the usage on an uncapped account for lol

its uncapped for goodness sack

your paying your money for uncapped?
are you getting uncapped?

if so what difference does it make how much usage is on your account

as long as your getting uncapped and speed is flying then wtf is point of checking the usage stats?

how can it be theft if your getting what you paid for?

lol come on now its not brain surgery
 
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killadoob said:
wtf would someone check the usage on an uncapped account for lol

its uncapped for goodness sack

your paying your money for uncapped?
are you getting uncapped?

if so what difference does it make how much usage is on your account

as long as your getting uncapped and speed is flying then wtf is point of checking the usage stats?

how can it be theft if your getting what you paid for?

lol come on now its not brain surgery
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Well said!
 
Clearly there seems to be a huge misconception as to what uncapped is and how it's meant to be used. Just because an uncapped account is "uncapped" in the sense of the word does not make it your rightful account to use when it's not yours. As indicated earlier in this thread it also makes running such a service impossibly expensive, as the ISP still has to pay for that bandwidth in the end of the day.

If 5000 users were all on one uncapped account, and that account only cost like 2 grand, the ISP is only making 2 grand off of a service that is costing him far more than that, the economics just aren't right and such a service is subsequently discontinued due to lack of profitability (clearly some people have no sense of how business and money works - this thread is proof of that).

It's a sad state of affairs when people try justify theft and fraud in this way (and don't even see it to be theft or fraud), That's like living in a person's house and saying that it's fine if you stay there, because it's already been bought and paid for - I mean you being there doesn't cost him anything, right? Well it's still his house and your presence is still trespassing (as he doesn't want you there), and is therefore still very illegal.

It seems to be easier to justify the theft of something intangible such as internet access. Whether the situation in ZA with regards to capping and whatnot is fair or not is not up for debate here, what is is the fact that people seem to believe that by using someone's account (especially an uncapped one) it's not hurting anyone and therefore it's okay. Someone is paying for your free ride, actually a couple of someone's are paying for your free ride. That includes the person whose account you are stealing from (you may as well be stealing his money), and the ISP whom you are stealing from (you are most definitely stealing their money).
 
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And further to warichard's comments, it seems some people just clearly lack the required intelect and respect for other people to realise this is wrong...

The sad part of this is that the ENTIRE theft thing can be made distant history by implementing CLI restrictions (credit to WA and the others where credit is due), but no one seems to want to 'enforce' it... Why make it optional. 1 account, 1 customer. CLI is there to protect the end user...

When a uncapped account is limited to two sessions, and I as the valid account holder can't log in because two theives are logged into my account - I have a VERY legitimate reason for wanting to check stats and usage (uncapped or not). Regardless of that, monitoring your own usage (uncapped or not) IMHO is also a good thing as it shows some form of responsibility I would hope. Again, just because you do have a uncapped account, does not mean you should go and rape your line and run at flat speed 24/7 downloading everything and anything you can get your browser to, simply 'because you can'. How many posts are on this very forum going at the end of the month like 'I have bandwidth left, what can I download?' Stop raping and start being mature...

The problem with broadband in this country is just as much a mentality issue on the part of the users, than what it is a capacity issue. Untill this whole 'leach whatever you can get your paws on' attitute changes from a users prespective, the infrastructure will NEVER be able to cope (and yes, I'll be the first to admin I too, am sometimes guilty of this).

And now I more than likely opened up a whole can of worms again... Flames will kindly be ignored - so let's try and stay mature about this thread
 
savage said:
Again, just because you do have a uncapped account, does not mean you should go and rape your line and run at flat speed 24/7 downloading everything and anything you can get your browser to, simply 'because you can'. How many posts are on this very forum going at the end of the month like 'I have bandwidth left, what can I download?' Stop raping and start being mature...

The problem with broadband in this country is just as much a mentality issue on the part of the users, than what it is a capacity issue. Untill this whole 'leach whatever you can get your paws on' attitute changes from a users prespective, the infrastructure will NEVER be able to cope (and yes, I'll be the first to admin I too, am sometimes guilty of this).
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The reason people do this is because of caps etc., they have to get what they can while they have a chance, get thier money's worth etc. If internet was cheap and uncapped people would only download what they needed to because it wouldn't be such a novelty.
 
you cannot compare living in someone else's house if you dont pay for it

your paying for an uncapped service which are you getting, you have no limit on your downloads your getting uncapped at the price you paid for it

i dont see the arguement here

are they not getting uncapped?
are they not getting what they paid for?


as i see it, if your getting uncapped and good speed wtf are you complaining about theft when your infact getting what your paying for?

i dont see where the whole theft thing is coming from if your getting what you paid for.

how can ppl complain about getting the service they paid for? lol really strange this arguement is
 
killadoob, in this case you are also getting what they paid for, in that sense they are paying for your free ride, which they definitely don't want to do (and have every right not to want to do). That is fraud, that is theft, the fact that you can't see that doesn't change it.
 
I paid for the account... So...

killadoob said:
i dont see the arguement here

are they not getting uncapped?
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Yes, I am (or I hope)...

killadoob said:
are they not getting what they paid for?
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Again, Yes, I am (or I hope)...

killadoob said:
as i see it, if your getting uncapped and good speed wtf are you complaining about theft when your infact getting what your paying for?
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I should be getting it, not theives sitting in Bellville / Pretoria / anywhere else in this country that should not be having my account details...

Why should I pay for a uncapped service (which is NOT cheap), so that others can enjoy it without forking out a dime???
 
killadoob said:
yes yes ok i hear that but no one here can without doubt say that its theft can they?
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Ofcourse it is!!!

You are not authorised to use a account. Whether it impacts the subscriber (in the case of capped accounts or not), you have no permission to use the account. It will more than likely stick better as fraud then theft though, but it's still rather illegal...

You go to the bank, give them my details, and the bank gives you all my financial records and personal details... Yet, you don't do anything with it that affects me... Does that mean you did not break the law?
 
Ok question though. The reseller is selling you an uncapped service, which they have provided you. The reseller may also sell that uncapped service to another client and provide them with the same login as you.

Now you see bandwidth usage from another login on IS user stats... You call that theft?
 
this is what im trying to say

maybe first speak to the isp and clarify that is indead theft before making accusations :)


ziggy dude we better get them to believe this or our free uncapped goes away :(
 
Ziglet, yes, it's still theft/fraud, but instead of on the part of the end user (who now has no idea that this is what is happening - only when he checks will flags go up) but rather on the part of the reseller, who is effectively taking 2x the account cost from the end users but only paying 1x the account cost to the upstream provider. It does largely depend however, ie. is the reseller selling the account to you at full price (for both users) or is he giving a discounted price. Is the reseller indicating that this account is shared amongst users and that is why the cost is lower, etc.

It gets a bit more difficult if the reseller is not charging the full price, but instead half price for each account (therefore the 2 sessions end up paying for the full price of the account to the ISP), though the problem with this approach (as indicated in an earlier post) is that user A could end up taking all 2 sessions while user B then has none.
 
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