OpenWeb support rocks

[cableguy]

I just called the Openweb support number this morning, and was so impressed with the way these dudes treated me.

They were very helpfull!

Thank you dudes!

 

[Peppercorns]

Agreed

Whenever I've had a problem with openweb...they've sorted it out in a matter of minutes if not an hour

Well Done Openweb

 

[Paulr]

Sometimes it can be a bit difficult to get through, but once you speak to them they are friendly, professional and efficient.

Well done guys.

 

[Biggie]

Hmm...i'm also an openwebber.Never had any issues.Received my invoice on 24th,everything cool.Only thing fishy is THIS thread 30 mins after this one.

 

[killadoob]

im glad they have a 0861 number and not a message about their sexy staff anymore hahaha

 

[MrBEEP]

But they were sexy....

im glad they have a 0861 number and not a message about their sexy staff anymore hahaha

 

[sanosuke]

I activated my 192k openbrowse, 30gig local acc yesterday and had great service from the 0861 number. I have now been trying to call the same number every 10minutes since 3pm yesterday(during working hours), and I keep getting "user busy"!

My problem is with the outgoing mail server. I put smtp.saix.net down but it keeps giving me the error 554.

 

[Syndyre]

I activated my 192k openbrowse, 30gig local acc yesterday and had great service from the 0861 number. I have now been trying to call the same number every 10minutes since 3pm yesterday(during working hours), and I keep getting "user busy"!

My problem is with the outgoing mail server. I put smtp.saix.net down but it keeps giving me the error 554.

Try smtp.isdsl.net

 

[killadoob]

yup you need the one or it wont work

just like if you connect to saix and us IS is wont work

 

[stormwalkerza]

@sanosuke

I'm doing the telephonic support today, and yes, phones been busy all morning, seems people who conect to the doornfontain exchange have been having problems since yesterday.

pm me and i'll assist where i can.

 

[sanosuke]

Try smtp.isdsl.net

tried that and it doesn't work either.

@stormwalkerza, if you can think of anything please send me a PM, still "user busy"!

thanks.

 

[Syndyre]

What error do you get?

 

[sanosuke]

Sorry, my bad. I was checking over the error message again and noticed that I miss typed the outgoing mail server. I put smtt.isdsl.net ... my bad, all working fine now.

@stormwalkerza, is there usually only 1 guy doing telephonic support? You guys seem 2 be taking off as a major competitor in the adsl ISP market in SA, and although when customers do get service it is top notch, don't you think there should be more than 1 person manning the help desk?

--> just some friendly input. (ps. I still think u guys rock!)

 

[MrBEEP]

We do have more than 1 person on our support desks at any one time.

As lines get busy, we add more agents.

However, it is always difficult having enough people on the 1st.... Calls come in wildly, which is great!