Ordered - https://za.ecoflow.com/

NookieCrusher said:
Did you eventually receive your order?
Click to expand...
Nope - but with holiday and weekend, today is Business Day #2

I'm actually on the line to Buffalo now to see what the latest status in - but skeleton staff
 
Dolby said:
Nope - but with holiday and weekend, today is Business Day #2

I'm actually on the line to Buffalo now to see what the latest status in - but skeleton staff
Click to expand...
I tried to call them and the lines are dead. Just blank and no response on whatsapp or email. Pretty useless courier it seems.
 
NookieCrusher said:
I tried to call them and the lines are dead. Just blank and no response on whatsapp or email. Pretty useless courier it seems.
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Yea - the courier is shitty .

Where is yours sitting and from what date?
 
Dolby said:
Yea - the courier is shitty .

Where is yours sitting and from what date?
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Ordered on the 13 December.

Transit
normal_icon_home_u66.1c16b59.svg

Pick up

2022-12-14 10:51(GMT+2)
Scanned in at SA warehouse: [ ZA WH]
2022-12-14 14:13(GMT+2)
Order Confirmed
 
NookieCrusher said:
Ordered on the 13 December.

Transit
normal_icon_home_u66.1c16b59.svg

Pick up

2022-12-14 10:51(GMT+2)
Scanned in at SA warehouse: [ ZA WH]
2022-12-14 14:13(GMT+2)
Order Confirmed
Click to expand...

Got this via mail :

Dear clients

We have be getting a huge amount of people showing up at your branches requesting their parcels and then the parcels are not ready for collection. Please make sure that you requested a client collection through the call center which takes 24 to 48 business hours to arrange by our agents.Once your parcel is ready for collection we as Buffalo logistics will send you an email or sms requesting you to come and pick it up.

When our system shows that your parcel is still at the Airport warehouse or in transit to JHB or PTA that means that your parcel is not at your branch YET. Once it shows JHB or PTA branch received does that mean your parcel has arrived at our branches and our operations team is busy ditching your parcel or placing your parcel on collection with shelf number.

If your parcel shows in transit to a third party express that means that your parcel has been handed over to our third party courier for collection which can be any of the following couriers.
Skyent, Fastway, Intertown and Paxi.Our third party couriers will assist us with deliveries because it is Buffalo logistics peak season.

Buffalo Logistics sincerely apologize to all the clients whose parcels have been delayed at our airport branch for more than a week. We humbly apologize for any inconvenience.
 
Dolby said:
Got this via mail :

Dear clients

We have be getting a huge amount of people showing up at your branches requesting their parcels and then the parcels are not ready for collection. Please make sure that you requested a client collection through the call center which takes 24 to 48 business hours to arrange by our agents.Once your parcel is ready for collection we as Buffalo logistics will send you an email or sms requesting you to come and pick it up.

When our system shows that your parcel is still at the Airport warehouse or in transit to JHB or PTA that means that your parcel is not at your branch YET. Once it shows JHB or PTA branch received does that mean your parcel has arrived at our branches and our operations team is busy ditching your parcel or placing your parcel on collection with shelf number.

If your parcel shows in transit to a third party express that means that your parcel has been handed over to our third party courier for collection which can be any of the following couriers.
Skyent, Fastway, Intertown and Paxi.Our third party couriers will assist us with deliveries because it is Buffalo logistics peak season.

Buffalo Logistics sincerely apologize to all the clients whose parcels have been delayed at our airport branch for more than a week. We humbly apologize for any inconvenience.
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Me too but call the "call centre" is useless.
Dolby said:
I have some movement

View attachment 1444591
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Me too! Also received an email from them confirming so and its now in transit. I emailed their main office overseas with a link to this thread mentioning there are some concerns locally about ordering from them direct. They did mention they would look into it. I also DM Gloria Yang as mentioned in this thread earlier (props to that person) and she also got involved. I think we are good. Will keep everyone updated.
 
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NookieCrusher said:
Me too but call the "call centre" is useless.

with a link to this thread mentioning there are some concerns locally about ordering from them direct.
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Great - I did exactly the same !

It seems the pickup is OK from Ecoflow, but the courier is useless. An ETA would be ideal - even if 1 week
 
Dolby said:
Great - I did exactly the same !

It seems the pickup is OK from Ecoflow, but the courier is useless. An ETA would be ideal - even if 1 week
Click to expand...
Probably not Buffalo, but SA Customs that are on a go slow (as usual). Just thank your lucky stars it's with buffalo not SAPS.
 
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richjdavies said:
Probably not Buffalo, but SA Customs that are on a go slow (as usual). Just thank your lucky stars it's with buffalo not SAPS.
Click to expand...

According the mail though, should have been shipped from a local warehouse. It *could* be a bonded - but the impression I get from the above is already through customs

1671517829827.png
 

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Snyper564 said:
From FB review

View attachment 1441469
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This is so clearly a fake account posting bullshit to bump up their score on FB

****ed up capitalizations and random commas everywhere. Clear sign of a non english speaker using Google translate.

"Here I am sharing my testimony" is NOT how normal people talk.
 
Dolby said:
According the mail though, should have been shipped from a local warehouse. It *could* be a bonded - but the impression I get from the above is already through customs

View attachment 1444687
Click to expand...
Stock is being held locally.
Dolby said:
Great - I did exactly the same !

It seems the pickup is OK from Ecoflow, but the courier is useless. An ETA would be ideal - even if 1 week
Click to expand...
Buffalo updated: You will receive the package between Dec,24 and Dec,31
 
Interested in getting the Ecoflow River max unit.

Q: Does the battery expansion has to be from ecoflow or I can use any?
 
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