Please Rate Afrihost

Rate Afrihost, based on value-for-money, network quality, and support.

  • Excellent

    Votes: 272 51.6%

  • Good

    Votes: 155 29.4%

  • Fair

    Votes: 40 7.6%

  • Poor

    Votes: 20 3.8%

  • Pathetic

    Votes: 40 7.6%
  • Total voters
    527
Last few months the internet has been a lot more stable, however wait times to speak to call center personal can be long if you do have an issue. Good overall though. Use them for Fibre, website hosting, and mobile data.
 
I've been with them for almost a year and only had 1 big issue with connectivity which was sorted out reasonably well. They monitor network outages closely (which can be seen via their app) and respond rapidly to ensure as little downtime when it rarely happens.
 
With Value-for-money Afrihost has great specials that are such more affordable than other ISPs.
Couple that with their excellent network quality. When they do have down time their customer support is busy sending notifications telling people of the problem so you're not left in the dark. Their General service satisfaction is very good and I praise their service and network everytime.
The things that Afrihost does well is keeping their customers happy and well informed through all their media platforms
Their App is really easyvto use. they could improve on their payment methods but it is overall just a slight issue that can be dealt with
 
The only problem is there after hour service that can be improved as well as their turn around time.
 
I'm happy with everything Afrihost. If I could ask only one thing....give me more clarity on my bandwidth usage/tracking. The daily consumption charts are very basic and have little detail.
 
ColourfulMelon said:
They are better than my previous provider, it's sometimes annoying when the internet randomly drops and it asks to register the line again though
Click to expand...

Hey ColourfulMelon
Thanks a lot for the feedback. It is very strange that your line drops and asks you to register it again. Can you drop me a PM if this happens again?
 
Cav5034 said:
Rarely any issues performance wise. But they only have limited operating hours at the call center. I have a soul so it is more of a petty bug than actual issue for me.
Click to expand...

Hey Cav5034
Thank you so much for the feedback. :)
 
Sametia said:
I love their Watsapp chat option if I have an issue, they always respond quickly. I have only had an issue once before with my line and it was resolved very quickly.
Click to expand...

We do our best to provide a good experience. Thanks for the feedback
 
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