No real issues with them, line speed is consistent and the issues I have had have been dealt with relatively expediently by the call center.
Their app could have a bit more historical data but it is an improvement over the last iteration.
Whenever I have had line speed issues, I have reset my router and everything back to normal. I often do speed tests and my line is always good. I have only ever had to call the support desk once to get the line re-provisioned when the router reset didn't work. Luckily I have an IT background and was able to participate in the resolution. Someone with no IT knowledge would have struggled. Pricing can always improve but overall I'd rate Afrihost excellent and have recommended them.
Must admit, the only downside to Afrihost is their pricing models for shaping/throttling.
I have had a great experience with them, but I'm jumping to Cool Ideas at the end of the month purely because I can get double the line speed, uncapped, unshaped for the same money.
I had one of their sales guys call me the other day to try and convince me to stay with them. Apart from him not knowing that I'm on their priority package to start off with, the moment I told him I was on priority already he basically changed his tune from "Ok lets see if we can get you a better deal!" to "Oh ok, sorry, but there is nothing I can do." That, from a sales perspective, felt pretty shitty. But either way, great ISP overall in terms of service and support, just their pricing vs throttling/shaping models need to be revised IMO.
Better assistance in breaking down bandwidth spend - reporting Top 10 data per IP per month, per MAC address.
I assume my TV would be #1 for Netflix but it would not surprise me to learn that the PC doubles it due to Windows Updates...
Also if a router breach occurs (iethe neighbour hacks the wifi) - the bandwidth usage spikes - I'd like to know.
We don't know what we don't know.
Eg. I don't know if this is possible but I don't see why not.