Please Rate Afrihost

Rate Afrihost, based on value-for-money, network quality, and support.

  • Excellent

    Votes: 264 51.7%
  • Good

    Votes: 150 29.4%
  • Fair

    Votes: 38 7.4%
  • Poor

    Votes: 20 3.9%
  • Pathetic

    Votes: 39 7.6%

  • Total voters
    511

Po3na

Member
Joined
Aug 6, 2013
Messages
26
Customer service is awesome, speeds are great, can't complain about Afrihost
 

craigcul

Well-Known Member
Joined
Dec 17, 2012
Messages
163
All is well until there is a problem,then I would like to speak to a person but this is almost imposable as they would like you to rather send an email or WhatsApp no real people available.
 

amabacha

Well-Known Member
Joined
Oct 1, 2007
Messages
271
Good service especially via WhatsApp and the app continues to get better. Competitions should not just be applicable to new customers but also to existing customers
 

1nutty1

Active Member
Joined
Feb 18, 2016
Messages
47
No real issues with them, line speed is consistent and the issues I have had have been dealt with relatively expediently by the call center.
Their app could have a bit more historical data but it is an improvement over the last iteration.
 

evilskaap

Expert Member
Joined
May 13, 2008
Messages
1,139
I like that fibre speed changes going up are almost instant. I dont like that you cant do any account changes in their 'billing run'
 

Lauren Hall

New Member
Joined
Sep 13, 2018
Messages
2
Whenever I have had line speed issues, I have reset my router and everything back to normal. I often do speed tests and my line is always good. I have only ever had to call the support desk once to get the line re-provisioned when the router reset didn't work. Luckily I have an IT background and was able to participate in the resolution. Someone with no IT knowledge would have struggled. Pricing can always improve but overall I'd rate Afrihost excellent and have recommended them.
 

wrinklyo

Well-Known Member
Joined
Sep 26, 2008
Messages
154
Have always had good response whenever there's a problem, even if it turns out to be my fault. Good experience all round. Thanks guys
 

Sparo

New Member
Joined
Feb 18, 2019
Messages
2
from day 1 the best provider ever, speed slow from time to time, could be more stable.
 

ixian

Active Member
Joined
Oct 14, 2008
Messages
63
I've been using Afrihost as my ISP for a few years now and I'm very happy with their service and support.
 

Panthis

Member
Joined
May 5, 2011
Messages
17
Must admit, the only downside to Afrihost is their pricing models for shaping/throttling.
I have had a great experience with them, but I'm jumping to Cool Ideas at the end of the month purely because I can get double the line speed, uncapped, unshaped for the same money.

I had one of their sales guys call me the other day to try and convince me to stay with them. Apart from him not knowing that I'm on their priority package to start off with, the moment I told him I was on priority already he basically changed his tune from "Ok lets see if we can get you a better deal!" to "Oh ok, sorry, but there is nothing I can do." That, from a sales perspective, felt pretty shitty. But either way, great ISP overall in terms of service and support, just their pricing vs throttling/shaping models need to be revised IMO.
 

Alocyte

New Member
Joined
Jan 16, 2019
Messages
5
Better assistance in breaking down bandwidth spend - reporting Top 10 data per IP per month, per MAC address.
I assume my TV would be #1 for Netflix but it would not surprise me to learn that the PC doubles it due to Windows Updates...
Also if a router breach occurs (iethe neighbour hacks the wifi) - the bandwidth usage spikes - I'd like to know.

We don't know what we don't know.
Eg. I don't know if this is possible but I don't see why not.
 

Liquid_1

Well-Known Member
Joined
Mar 26, 2012
Messages
212
Afrihost
I rarely have any issues but when there is an issue it is only the weekends or after hours that that it can be slow but with the WhatApp method it can be resolved.
 

mrberland

New Member
Joined
Mar 13, 2017
Messages
4
Afrihost have become progressively worse in delivering customer service. Been with them since the beginning, but utterly disappointed in service and support channels in recent 12 months.
 
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