Please Rate Afrihost

Rate Afrihost, based on value-for-money, network quality, and support.

  • Excellent

    Votes: 264 51.7%
  • Good

    Votes: 150 29.4%
  • Fair

    Votes: 38 7.4%
  • Poor

    Votes: 20 3.9%
  • Pathetic

    Votes: 39 7.6%

  • Total voters
    511

AfriFella

Afrihost
Company Rep
Joined
Jun 2, 2015
Messages
2,828
Speeds are generally good. Ability to change packages at any time is nice.
Would be even better if line speed changes could effect immediately and not at mid night/next day

Hey khatani, thanks for the feedback. I really understand your concern, we'll discuss this with our developers to find possible solutions.
 

AfriFella

Afrihost
Company Rep
Joined
Jun 2, 2015
Messages
2,828
It's all good until you have trouble and need their help. So any improvement on that would bump up my rating from good to excellent.

I haven't had issues for a long time though, so no complaints at the moment.

Hey mr_norris,
Thanks for bringing this to our attention and for voting.:)
 

JohanHF

Member
Joined
Oct 5, 2017
Messages
11
Despite the pain and struggle with the Rain LTE I had with Afrihost, they were there to try and help. Love the move to fibre so far! Oh and the WhatsApp support!
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
18,580
Worst ISP. They changed the OTP system locked me out and 1 debit failed. Suddenly I had to send a colour photo of me holding my ID. Bank statements. Photos of my cards. I won't even send this to my family members so how am I going to feel comfortable sending it to an ISP. At the end Afrihost has blocked my ID number for ever using their service again. Awwww well I guess it was a blessing in disguise.
 

AfriFella

Afrihost
Company Rep
Joined
Jun 2, 2015
Messages
2,828

kfc4unme

Well-Known Member
Joined
Dec 27, 2016
Messages
487
Probably a silly suggestion, but please change your OTP for the website to a 4 digit pin. You SMS an OTP that is long and mixed with digits and characters which can be hard to remember, and I never know if I need to worry about uppercase etc.

I would think 4 digits is sufficient.
 

rustymh

Active Member
Joined
Aug 11, 2009
Messages
30
Great ISP but not the best value at the moment as before. Their hosting features can improve as well.
 

WOT

Member
Joined
Mar 5, 2014
Messages
10
I have never seen such dismissal service and laborious red-tape in my life.
Accounts@afrihost.com it is impossible to get a single point of contact. Each service respondent is freshly clueless as if email trails are deliberately deleted to create an impossible string of pointless conversations. Even MS Outlook can function as an epically more effective CRM system than the ticketing Web with each new service attempt. Painful
 

carolbyett

Well-Known Member
Joined
Aug 17, 2012
Messages
109
service response is not awesome anymore - rather sad, and now looking at other ISP's for better costing options
 

carolbyett

Well-Known Member
Joined
Aug 17, 2012
Messages
109
I have never seen such dismissal service and laborious red-tape in my life.
Accounts@afrihost.com it is impossible to get a single point of contact. Each service respondent is freshly clueless as if email trails are deliberately deleted to create an impossible string of pointless conversations. Even MS Outlook can function as an epically more effective CRM system than the ticketing Web with each new service attempt. Painful

Agreed! Never used to be like this ...
 

need attention

Active Member
Joined
Jul 1, 2013
Messages
78
Their support is sometimes lacking -i have twice had a problem and they never called back even though the problem was resolved at least call to say we are aware of a problem and are working on it
 

need attention

Active Member
Joined
Jul 1, 2013
Messages
78
Their support is sometimes lacking -they can at least call and confirm they have a problem and it will be resolved
 

helkern

Active Member
Joined
Mar 8, 2011
Messages
43
Very happy with afrihost. The R399 8mbps deal with Openserve fibre is brilliant. I like the whatsapp and call back support features that they have. The internet did die on me for about 30 minutes once in the 6 or so months. But so far so good.
 
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