Please Rate Afrihost

[AfriFella]

Speeds are generally good. Ability to change packages at any time is nice.
Would be even better if line speed changes could effect immediately and not at mid night/next day

Hey khatani, thanks for the feedback. I really understand your concern, we'll discuss this with our developers to find possible solutions.

 

[AfriFella]

It's all good until you have trouble and need their help. So any improvement on that would bump up my rating from good to excellent.

I haven't had issues for a long time though, so no complaints at the moment.

Hey mr_norris,
Thanks for bringing this to our attention and for voting.

 

[JohanHF]

Despite the pain and struggle with the Rain LTE I had with Afrihost, they were there to try and help. Love the move to fibre so far! Oh and the WhatsApp support!

 

[AfriFella]

Never had bad service, keep it up

Hey GarthDavies
This is incredible
Thanks for the feedback, we'll keep it that way.

 

[onlinebaas]

They have great support. Wonderful product options and costs.

 

[cavedog]

Worst ISP. They changed the OTP system locked me out and 1 debit failed. Suddenly I had to send a colour photo of me holding my ID. Bank statements. Photos of my cards. I won't even send this to my family members so how am I going to feel comfortable sending it to an ISP. At the end Afrihost has blocked my ID number for ever using their service again. Awwww well I guess it was a blessing in disguise.

 

[AfriFella]

No major issues, but getting hold of staff takes time.

Hey Fun
Thanks for bringing this to our attention.
We have different support channels like the whatsApp support and our help centre which are helpful. Please check out the following link to see how you can reach us using our different support channels. http://blog.afrihost.com/uncategorized/how-our-various-support-channels-operate/

 

[AfriFella]

I rarely have any issues but when there is an issue it is sorted out promptly & profesionally

Hey Marc Arted
Thanks for the feedback, we'll keep up the good work.

 

[shippyshape]

Great stuff, keep it up!

 

[kfc4unme]

Probably a silly suggestion, but please change your OTP for the website to a 4 digit pin. You SMS an OTP that is long and mixed with digits and characters which can be hard to remember, and I never know if I need to worry about uppercase etc.

I would think 4 digits is sufficient.

 

[rustymh]

Great ISP but not the best value at the moment as before. Their hosting features can improve as well.

 

[WOT]

I have never seen such dismissal service and laborious red-tape in my life.
Accounts@afrihost.com it is impossible to get a single point of contact. Each service respondent is freshly clueless as if email trails are deliberately deleted to create an impossible string of pointless conversations. Even MS Outlook can function as an epically more effective CRM system than the ticketing Web with each new service attempt. Painful

 

[carolbyett]

service response is not awesome anymore - rather sad, and now looking at other ISP's for better costing options

 

[carolbyett]

I have never seen such dismissal service and laborious red-tape in my life.
Accounts@afrihost.com it is impossible to get a single point of contact. Each service respondent is freshly clueless as if email trails are deliberately deleted to create an impossible string of pointless conversations. Even MS Outlook can function as an epically more effective CRM system than the ticketing Web with each new service attempt. Painful

Agreed! Never used to be like this ...

 

[wizardofid]

mobile offering(none fixed LTE) is lacking competitive pricing.

 

[need attention]

Their support is sometimes lacking -i have twice had a problem and they never called back even though the problem was resolved at least call to say we are aware of a problem and are working on it

 

[need attention]

Their support is sometimes lacking -they can at least call and confirm they have a problem and it will be resolved

 

[tyerone]

Good service nice online interface

 

[Storm10]

Had very good service and network not giving any problems.

 

[helkern]

Very happy with afrihost. The R399 8mbps deal with Openserve fibre is brilliant. I like the whatsapp and call back support features that they have. The internet did die on me for about 30 minutes once in the 6 or so months. But so far so good.