Rain is actively dropping connections

[thecarblogsa]

So as the clock strikes 18:00 my Perfect 5G connection dies. Then constantly connects with full signal and drops again....

I smell trickery a foot...

@rain_mobile you are a bunch a sharks. Since you only give a portion of the bandwidth, We should give a portion of the R999

 

[Assasin_Zer0]

same here

 

[mrlgm007]

my dad also said just after 6pm the internet was offline and they rebooted it.

and my current 5g

Ping: 10ms
Download: 80.38Mbps
Upload: 46.51Mbps

Ping: 16ms
Download: 79.73Mbps
Upload: 46.37Mbps

 

[rain_mobile]

So as the clock strikes 18:00 my Perfect 5G connection dies. Then constantly connects with full signal and drops again....

I smell trickery a foot...

@rain_mobile you are a bunch a sharks. Since you only give a portion of the bandwidth, We should give a portion of the R999

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View attachment 837025

Hi thecarblogsa,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

 

[Assasin_Zer0]

Still off ?

 

[NR7]

Still off ?

View attachment 837305

Same by me now. Had a total of 30 minutes of 5G the last 12 hours or so.

 

[willsotaku]

Our tower has been completely down this side for 4G/5G for the last 2 weeks really pathetic. CellID: 90752358

 

[Solitude]

This is the exact same thing for me.

 

[Fruity83]

i have the same issue! so what do you do, i have walked with the modem all over my yard and tested 1000 of times, not difference

 

[Assasin_Zer0]

i have the same issue! so what do you do, i have walked with the modem all over my yard and tested 1000 of times, not difference

lol...Nothing you can do from your end .

 

[Matt91]

Eish I recently ordered the 4G for R479 p/m I really hope its not going to be as awful as everything I'm seeing on here relating to 5G.

 

[Nate_za]

i do think this is a possibility as my connection is fine for a few days then one afternoon it resets and you get no 5G connection again for hours or days even, with it trying to connect but dropping the whole time.

 

[thecarblogsa]

and after a few days of perfect 5G, now back to being Oliver Twist and begging for support from rain...

@rain_mobile I think you are going to be charging me pro-rata going forward...How can i pay for 25% of a service?

this looks like the tower is rejecting the connection from my router. I suspect you have over committed your network and you are rain shedding me.

R999 / 30 / 24 works out to R1,39 per hour of premium 5G. I have had 5 days of premium 5g this month to date...

 

[Fruity83]

i have logged a call to cancel my service...(order Rain a week ago, got modem, and nothing worked and no response... i think Rain's strategy in lockdown did not work in their favor or in anyone's, Afrihost and all the other ISP's have work from home call center active, atleast they have some response... rain has nothing, i am actually disappointed as i thought to support rain and the new ISP and growing etc.. its a petty! at the end of the day, people want value for money and the value includes basic service... now the next fight begin to get my money back or even service cancelled...

 

[Assasin_Zer0]

and after a few days of perfect 5G, now back to being Oliver Twist and begging for support from rain...

@rain_mobile I think you are going to be charging me pro-rata going forward...How can i pay for 25% of a service?

this looks like the tower is rejecting the connection from my router. I suspect you have over committed your network and you are rain shedding me.

R999 / 30 / 24 works out to R1,39 per hour of premium 5G. I have had 5 days of premium 5g this month to date...

Mine at the moment .

 

[thecarblogsa]

Mine - their support has said its been escalated... so Folder 13'd it ?

 

[thecarblogsa]

I have it open on my other screen, It connects. populates the 5g MCS,BLER,CQI,RANK and then reverts. its like it connects and then tower drops the connection..

its RainShedding

 

[Assasin_Zer0]

yup yup

 

[thecarblogsa]

look into the Consumer Protection Act

These two lines.....

*The representation or marketing of goods or services may not be misleading or false

*If the services rendered by the supplier are of poor quality or not completed in time, the consumer may request that the supplier correct his/her mistakes or request a refund. A refund will depend on the extent of the supplier’s mistake.

 

[thecarblogsa]

See - connects to 5G with near perfect signal - then my internet dies (assuming its switching from 4G to 5G) and the connection drops