Rain Mobile SIM Deliveries

Zuner said:
Ordered and paid yesterday, dashboard shows nothing??

Can anyone confirm if its supposed to show something at least?
Click to expand...

That looks correct, once SIM is activated it will show some info but will not allow you to edit till 15 Day test period is over:

Untitled.jpg
 
/facepalm
I now have 6 RAIN sim's. I told the courier who pitched a few minutes ago that I already got my sim's yesterday. He told me to please take it and sign else RAIN would not believe that he delivered.

If I get 3 more I might as well start a business. Selling them to my colleagues at R100 a pop. I'll take a pic of their ID and proof of address and send it to the RAIN twitter guy :twisted:
 
The order was placed on Saturday 09/06 and delivery for Monday 11/06 between 8 and 10, I waited on Monday from 8am ,9,10,11........ 4pm ,5,6 yip you guessed it, no SIM card was delivered, no email, no SMS offering an explanation, nothing Nada. I tried to get hold of someone at support for an explanation, let me tell you now, if you want to do an exercise in frustration try and get hold of RAIN support for any sort of help. Eventually at 19h30 on Tuesday night I got hold of a support agent, and after much shouting (my side) and much apologising (their side) the support lady escalated my delivery and promised me that the SIM would be delivered on Wed 13/06 after 17h00. No SIM card delivered again. Get hold of support again they said they will call courier and come back to me. Didn't happen. Next day support was contacted again, was told that there is no reference on their system to my order and if I would send a proof of payment to him so that he can check the bank account and if they have the payment he would be able to refund me the R120 and I would then have to place another order for the SIM and they would deliver it to me about the 19/06 at the earliest.online chat suddenly terminated.About 7pm last night I finally get another support agent online who after much explaining of the events he tells me that the SIM cards have been dispatched to a Delivery Agent and they would be in touch with me regarding delivery. What the hell, now there is a third party involved who will be making their deliveries, this is first time this version of why my SIM has not been delivered s being told. I have been assured that I should have my SIM by the 21st, funny as I thought I was not on their system, so how can this be the case. I have spent over R250 in cell costs and R120 for the SIM, not to mention loss of income for the time I took of from my business, and still am no closer to receiving or even knowing when I will have this elusive SIM.

Oh and the track my order page suddenly went blank, also I can still log into the website and my dashboard which is a miracle seeing as according to Zama in support there is no reference to my order number on their system?
 
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Honey Badger said:
/facepalm
I now have 6 RAIN sim's. I told the courier who pitched a few minutes ago that I already got my sim's yesterday. He told me to please take it and sign else RAIN would not believe that he delivered.

If I get 3 more I might as well start a business. Selling them to my colleagues at R100 a pop. I'll take a pic of their ID and proof of address and send it to the RAIN twitter guy :twisted:
Click to expand...

I'll take them ta,since mine are lost to the wind
 
agc1200 said:
The order was placed on Saturday 09/06 and delivery for Monday 11/06 between 8 and 10, I waited on Monday from 8am ,9,10,11........ 4pm ,5,6 yip you guessed it, no SIM card was delivered, no email, no SMS offering an explanation, nothing Nada. I tried to get hold of someone at support for an explanation, let me tell you now, if you want to do an exercise in frustration try and get hold of RAIN support for any sort of help. Eventually at 19h30 on Tuesday night I got hold of a support agent, and after much shouting (my side) and much apologising (their side) the support lady escalated my delivery and promised me that the SIM would be delivered on Wed 13/06 after 17h00. No SIM card delivered again. Get hold of support again they said they will call courier and come back to me. Didn't happen. Next day support was contacted again, was told that there is no reference on their system to my order and if I would send a proof of payment to him so that he can check the bank account and if they have the payment he would be able to refund me the R120 and I would then have to place another order for the SIM and they would deliver it to me about the 19/06 at the earliest.online chat suddenly terminated.About 7pm last night I finally get another support agent online who after much explaining of the events he tells me that the SIM cards have been dispatched to a Delivery Agent and they would be in touch with me regarding delivery. What the hell, now there is a third party involved who will be making their deliveries, this is first time this version of why my SIM has not been delivered s being told. I have been assured that I should have my SIM by the 21st, funny as I thought I was not on their system, so how can this be the case. I have spent over R250 in cell costs and R120 for the SIM, not to mention loss of income for the time I took of from my business, and still am no closer to receiving or even knowing when I will have this elusive SIM.
Click to expand...
I'm in that same boat. Eventually last night sent a tweet to [MENTION=265231]Rain[/MENTION]coza and Michael Jordaan. Only answer I received was that there are teething problems and my delivery fee will be refunded. Still no clue as to when I will receive anything.
 
Finally received my sim today, about 30 min ago!

For me, it was also a case of the person that had to make the delivery was "lost" according to Sender. As I'm in Bloem, it was outsourced to The Courier Guy couriers. Apparently my sim card was at one of our state hospitals in Bloem (probably where the driver was lost?) and it seems like the manager of the Bloem Courier Guy personally picked up my sim from the hospital and delivered it to my door. Anyhow, now it's just a case to get it Rica'd and then I'm good to go :D

I have to say special thanks to cavedog for assisting me in this process. Without you, I probably would still be waiting till next week. :)
 
Great stuff. You will be ricad in no time just make sure to drop her a message.
 
Honey Badger said:
/facepalm
I now have 6 RAIN sim's. I told the courier who pitched a few minutes ago that I already got my sim's yesterday. He told me to please take it and sign else RAIN would not believe that he delivered.

If I get 3 more I might as well start a business. Selling them to my colleagues at R100 a pop. I'll take a pic of their ID and proof of address and send it to the RAIN twitter guy :twisted:
Click to expand...

I see your 6 SIMs and raise you one more sim and 1 extra device

(I now have 7 SIMs and 2 devices after 3 deliveries - I only ordered 3 sims and one device!)
Latest courier delivery was from RAM
 
PsyWulf said:
I'll take them ta,since mine are lost to the wind
Click to expand...
Pity you're up north. These sim cards aren't linked to any one person until it had been RICA'd

amabacha said:
I see your 6 SIMs and raise you one more sim and 1 extra device

(I now have 7 SIMs and 2 devices after 3 deliveries - I only ordered 3 sims and one device!)
Latest courier delivery was from RAM
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RAM here as well. It's almost like they've woken up now and went ape!
 
Honey Badger said:
Pity you're up north. These sim cards aren't linked to any one person until it had been RICA'd

RAM here as well. It's almost like they've woken up now and went ape!
Click to expand...

It'd likely still arrive here before my actual order if you couriered it to australia and sent it back in 1mm squares
 
Ordered 3 SIMs for myself on 6/6/2018 and 3 for wife on 10/6/2018. Been following up regularly only to be told today that my orders will need to be re-created! Terrible service - worse still that I only get told they have to be created when chasing up what happened to them!
 
Well, what did being patient get me? f%k%l and a refund, that's what: rain fail.PNG

What a fail! When Afrihost launched their MTN data offering with the free mifi's, they saw all the orders through. This Rain launch has been a joke!
 
PsyWulf said:
It'd likely still arrive here before my actual order if you couriered it to australia and sent it back in 1mm squares
Click to expand...
Well, good thing I didn't send them because RAM called me a couple of minutes ago to tell me the three sims they've sent me has now been activated.

So now I have 6 active sims.

In my household we have three phones, one 3G tablet and a fibre router with LTE failover, so I will have a spare
 
Honey Badger said:
Well, good thing I didn't send them because RAM called me a couple of minutes ago to tell me the three sims they've sent me has now been activated.

So now I have 6 active sims.

In my household we have three phones, one 3G tablet and a fibre router with LTE failover, so I will have a spare
Click to expand...

Probably why mine isn't here,they keep redelivering every sim to the same 20 customers :o
 
snapple said:
Ordered 3 SIMs for myself on 6/6/2018 and 3 for wife on 10/6/2018. Been following up regularly only to be told today that my orders will need to be re-created! Terrible service - worse still that I only get told they have to be created when chasing up what happened to them!
Click to expand...

A. Ordered 3x sims on the 7th for delivery the 8th.
By yesterday morning, had one last futile attempt and after getting the same crap from their online support for the 5th day in a row I couldn't believe they were telling me they couldn't find my order and I needed to recreate one! I REFUSED!!
I had been billed already(twice in fact and still awaiting a refund) , and certainly had no faith in paying again for nothing.

B. I took the advice of 1 or 2 others here, and reluctantly contacted the Sendr courier , arranged a delivery which happened that same afternoon and once that was done ,after waiting till this am for activation which surprise surprise never happened, used Twitter this morning to contact Rain online (I begrudgingly signed up to create an account) and within an hour was activated.

I recommend plan B. ^^^^^^
 
cygx1 said:
A. Ordered 3x sims on the 7th for delivery the 8th.
By yesterday morning, had one last futile attempt and after getting the same crap from their online support for the 5th day in a row I couldn't believe they were telling me they couldn't find my order and I needed to recreate one! I REFUSED!!
I had been billed already(twice in fact and still awaiting a refund) , and certainly had no faith in paying again for nothing.

B. I took the advice of 1 or 2 others here, and reluctantly contacted the Sendr courier , arranged a delivery which happened that same afternoon and once that was done ,after waiting till this am for activation which surprise surprise never happened, used Twitter this morning to contact Rain online (I begrudgingly signed up to create an account) and within an hour was activated.

I recommend plan B. ^^^^^^
Click to expand...

Was all the hassle worth it...No.
Poor dl speeds, 3-5Mbps,even worse uploads< 0.5 Mbps...but at least it's done and I can use it as alast option should I wish to in the future.
 
cygx1 said:
A. Ordered 3x sims on the 7th for delivery the 8th.
By yesterday morning, had one last futile attempt and after getting the same crap from their online support for the 5th day in a row I couldn't believe they were telling me they couldn't find my order and I needed to recreate one! I REFUSED!!
I had been billed already(twice in fact and still awaiting a refund) , and certainly had no faith in paying again for nothing.

B. I took the advice of 1 or 2 others here, and reluctantly contacted the Sendr courier , arranged a delivery which happened that same afternoon and once that was done ,after waiting till this am for activation which surprise surprise never happened, used Twitter this morning to contact Rain online (I begrudgingly signed up to create an account) and within an hour was activated.

I recommend plan B. ^^^^^^
Click to expand...

Meh, apparently I'm RICA'd, but no connection yet on my B315. Sent RAIN a tweet and I'm on their support chat at the moment. Here's hoping they can sort me out within the next hour :(
 
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